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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Spy Who Came In From the Cold

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    Spy Who Came In From the Cold

    This movie is 112 minutes long, but my D2D conversion only delivers 98 minutes, which means it cuts off before the conclusion. Anyone else had a similar issue on a conversion?

    #2
    Re: Spy Who Came In From the Cold

    I asked for help from VUDU and just received a note that indicates they believe there may be an encoding issue with this title and runtime and that they have asked their content department to take a look.

    Comment


      #3
      Re: Spy Who Came In From the Cold

      It's happened before with one of the Aliens movies. They fixed it eventually but it was a bit of a hassle getting it fixed unless you get a good CS rep handling it.

      Also, I'll Always Know What You Did Last Summer cuts off at the 15 minute mark. I contacted Vudu about it over a year ago. They gave me a $2 credit for d2d and left it in my account. They still have not fixed it though. If it is a bad encode then be prepared for a long wait. Aliens took quite a while to fix. Last Summer is still bad.

      Comment


        #4
        Re: Spy Who Came In From the Cold

        Originally posted by timshel View Post
        I asked for help from VUDU and just received a note that indicates they believe there may be an encoding issue with this title and runtime and that they have asked their content department to take a look.
        what is your case number?

        Comment


          #5
          Re: Spy Who Came In From the Cold

          Originally posted by DanielH View Post
          what is your case number?
          140131-000812 is my incident number.

          Comment


            #6
            Re: Spy Who Came In From the Cold

            Originally posted by timshel View Post
            140131-000812 is my incident number.
            I'll grab your case and work with you there.

            Comment


              #7
              Re: Spy Who Came In From the Cold

              Originally posted by DanielH View Post
              I'll grab your case and work with you there.
              Hi Daniel, I have the same issue. Is there any resolution? Also the volume is very low on this title compared to others.

              Comment


                #8
                Re: Spy Who Came In From the Cold

                Originally posted by diamond204 View Post
                Hi Daniel, I have the same issue. Is there any resolution? Also the volume is very low on this title compared to others.
                My incident was closed back in 2014 after I received this message:

                "I was able to reproduce this issue. Currently, you'll have the option to switch down to HD which has the correct run time. I've added a $2.50 credit to your account because you did not receive the quality that you expected. I'll pass this along to our content team to see what they can do on a possible re-encode. I'll keep you posted."

                I have never received any follow-up and of course the problem has never been corrected.

                Comment


                  #9
                  Re: Spy Who Came In From the Cold

                  Never heard back from the studio. Reaching out to them again.

                  Comment


                    #10
                    Re: Spy Who Came In From the Cold

                    Thanks guys. Felipe - hope you can post when you hear back.

                    Comment


                      #11
                      Re: Spy Who Came In From the Cold

                      This is now fixed.

                      Comment


                        #12
                        Re: Spy Who Came In From the Cold

                        Originally posted by FelipeF View Post
                        This is now fixed.
                        Thanks again! Such great help!

                        Comment


                          #13
                          Re: Spy Who Came In From the Cold

                          Great job - thanks!!!

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