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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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How long does Vudu take to respond to an open case (I know they're busy, just asking)

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    #16
    Re: How long does Vudu take to respond to an open case (I know they're busy, just ask

    Originally posted by madmod20061 View Post
    #140202-000469

    Thanks.
    I just responded to your case. I need a little information from you.

    Comment


      #17
      Re: How long does Vudu take to respond to an open case (I know they're busy, just ask

      Thank you for the quick response. If it is not a definitive NO, then someone should inform the rest of the team as 2 VUDU CS reps have told me that it is no longer their policy to upgrade and the other said they are not doing upgrades at this time.

      I do not want to convert and more movies to find out later on that they will not upgrade me or anyone else.

      Originally posted by DanielH View Post
      As with a lot of different support requests, it's never a clear cut yes or no. We take these on a case to case basis and will do whatever we can to help the customer.

      Comment


        #18
        Re: How long does Vudu take to respond to an open case (I know they're busy, just ask

        Originally posted by DanielH View Post
        As with a lot of different support requests, it's never a clear cut yes or no. We take these on a case to case basis and will do whatever we can to help the customer.
        Well, that's horrible if it's true. I also don't know why we have to send in pictures to show that we own the blu-ray. It's clearly states "blu-ray" in the receipt, yet it only gives dvd/sd

        for example:

        09. The Mask of Zorro [Blu-ray] DVD to SD $ 1.00

        This should be fixed on the spot, just look at it. The program clearly detected the correct disk, a blu-ray disk.

        Comment


          #19
          Re: How long does Vudu take to respond to an open case (I know they're busy, just ask

          Originally posted by supaet View Post
          Well, that's horrible if it's true. I also don't know why we have to send in pictures to show that we own the blu-ray. It's clearly states "blu-ray" in the receipt, yet it only gives dvd/sd

          for example:

          09. The Mask of Zorro [Blu-ray] DVD to SD $ 1.00

          This should be fixed on the spot, just look at it. The program clearly detected the correct disk, a blu-ray disk.
          While I agree its not completely customer friendly yet. It is still a beta; we're at work to make it a better experience for everyone.

          Comment


            #20
            Re: How long does Vudu take to respond to an open case (I know they're busy, just ask

            Originally posted by xxxsdesdexxx View Post
            Based off of your experience, how long should I expect to wait for them to respond to an open case? They have already responded once, but asked for me to send them a picture proving that I own a disc and I did that already.
            In my past (2) cases, it generally took around (4) days. Vudu support did reply initially to my case about 7 hrs. later asking for a snapshot and after I uploaded the picture the following day, it took a couple more days.

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