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Hunger Games- Catching Fire Preorder

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    Hunger Games- Catching Fire Preorder

    I preordered the Hunger Catching fire and it was suppose to be available tonight but it has yet to appear - i have the BR-Combo Pack with the coming soon tab but no movie. Any word on when they intend to fix this? kind of disappointed as I wanted to stream it tonight

    #2
    Re: Hunger Games- Catching Fire Preorder

    Originally posted by alexy25 View Post
    I preordered the Hunger Catching fire and it was suppose to be available tonight but it has yet to appear - i have the BR-Combo Pack with the coming soon tab but no movie. Any word on when they intend to fix this? kind of disappointed as I wanted to stream it tonight
    One of the Wal-Mart Pre-order bundles did not unlock at midnight as expected. We've released a fix, but it may be a few hours before you're able to see it available in your library. If you have any questions, please let me know.

    Comment


      #3
      Re: Hunger Games- Catching Fire Preorder

      Originally posted by DanielH View Post
      One of the Wal-Mart Pre-order bundles did not unlock at midnight as expected. We've released a fix, but it may be a few hours before you're able to see it available in your library. If you have any questions, please let me know.
      Why does the preorder version not show as ultraviolet. Also on the new movies the version there should show as owned. Please correct.

      Comment


        #4
        Re: Hunger Games- Catching Fire Preorder

        Originally posted by DanielH View Post
        One of the Wal-Mart Pre-order bundles did not unlock at midnight as expected. We've released a fix, but it may be a few hours before you're able to see it available in your library. If you have any questions, please let me know.
        Daniel, any idea when it will get fixed actually as its already been more than a couple of hours.

        Thanks

        Comment


          #5
          Re: Hunger Games- Catching Fire Preorder

          Originally posted by kgreen29 View Post
          Why does the preorder version not show as ultraviolet. Also on the new movies the version there should show as owned. Please correct.
          Send me a PM with your email address. I checked my copy, and it links to UV.

          Also, i'm not sure what you're referring too with this: "Also on the new movies the version there should show as owned".

          Comment


            #6
            Re: Hunger Games- Catching Fire Preorder

            Originally posted by jgiovanni View Post
            Daniel, any idea when it will get fixed actually as its already been more than a couple of hours.

            Thanks
            Still a hour or a bit more away. I'll update when the software push finishes.

            Comment


              #7
              Re: Hunger Games- Catching Fire Preorder

              Has anybody received their hard copy of the movie in the mail?

              Comment


                #8
                Re: Hunger Games- Catching Fire Preorder

                Originally posted by Hungergrl84 View Post
                Has anybody received their hard copy of the movie in the mail?
                Yes.

                Comment


                  #9
                  Re: Hunger Games- Catching Fire Preorder

                  Originally posted by jgiovanni View Post
                  Daniel, any idea when it will get fixed actually as its already been more than a couple of hours.

                  Thanks
                  Please take a look now to see if you have the play option.

                  Comment


                    #10
                    Re: Hunger Games- Catching Fire Preorder

                    The pre-order selection (http://www.vudu.com/movies/#!content...tore-Pre-Order) now shows the actual movie listing from within it but it is still not owned.

                    Comment


                      #11
                      Re: Hunger Games- Catching Fire Preorder

                      Originally posted by swiss21 View Post
                      The pre-order selection (http://www.vudu.com/movies/#!content...tore-Pre-Order) now shows the actual movie listing from within it but it is still not owned.
                      Swiss,

                      Could you restart the application and test it for us?

                      Comment


                        #12
                        Re: Hunger Games- Catching Fire Preorder

                        Originally posted by DanielH View Post
                        Please take a look now to see if you have the play option.
                        What I was referring to is that in my vudu it showed the movie with watch hdx but desc still said coming soon and had no uv symbol. In the new movies section where it showed the movie, clicking on it showed not owned as if it was a different movie. I checked now and it now shows owned and in my vudu I have the uv symbol movie under the preorder. However now it shows the movie twice in there, the correct one with uv, and the one that was showing before without uv and desc of coming soon. Doesn't matter now but for organization sake you guys should remove the one showing as coming soon under the preorder in my my movies.

                        Comment


                          #13
                          Re: Hunger Games- Catching Fire Preorder

                          Originally posted by DanielH View Post
                          Swiss,

                          Could you restart the application and test it for us?
                          It was there as OWN under the site and app but now prompts to buy it again. Side note, would be nice to delete that trailer since it might confuse people.

                          Comment


                            #14
                            Re: Hunger Games- Catching Fire Preorder

                            Ah that's what the other version showing is. The trailer as I just played it lol. Anyway it did in fact confuse me and should be removed. Playing the movies itself worked for me and didn't prompt to buy.

                            Comment


                              #15
                              Re: Hunger Games- Catching Fire Preorder

                              its playing on my computer - i hit 19.99 it says i own this movie already - then watch hdx but on my TV it says error already purchased ?? and goes back to rent/own

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