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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Birds of Paradise (2014) - included Ultraviolet copy doesn't work

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    Birds of Paradise (2014) - included Ultraviolet copy doesn't work

    "Birds of Paradise" DVD insert has the Ultraviolet redemption code but the title isn't listed at Vudu or Flixster.
    Complaints to both sites have not resolved the issue. Anyone with a clue?

    Thanks,
    George P.

    #2
    Re: Birds of Paradise (2014) - included Ultraviolet copy doesn't work

    Originally posted by GeorgePet View Post
    "Birds of Paradise" DVD insert has the Ultraviolet redemption code but the title isn't listed at Vudu or Flixster.
    Complaints to both sites have not resolved the issue. Anyone with a clue?

    Thanks,
    George P.
    I don't know how to handle that. I thought that was going to happen to me when I recently bought the new Little House on the Prairie season one DVDs that is an UltraViolet title now. That was the ONLY reason I was purchasing the television series since we already own all seasons on DVD.

    Vudu did add it, and I think they are still the only UV service provider that has it to date. I thought that when a studio released a title as UV that all the UV retailers were supposed to have it. If not, then UV sort of seems silly to me. Why purchase a UV title and not be able to watch it from your digital locker? Or, why only have one option to view your UV title? What if CinemaNow was the only retailer who had my title (Little House on the Prairie)? That would suck because I don't like to use them for streaming, in fact I don't have access to them on any of my televisions any more.

    Anyway, I guess why I would do is open a case with Vudu reporting that you own a UV title that they currently do not have and ask them to contact the studio and make the title available.

    Comment


      #3
      Re: Birds of Paradise (2014) - included Ultraviolet copy doesn't work

      I'm checking with our promotions team to see if we were asked to set up a redemption page. I'll keep you posted.

      Comment


        #4
        Re: Birds of Paradise (2014) - included Ultraviolet copy doesn't work

        You should now be able to redeem your code at the following URL: www.vudu.com/digitalcopypromo

        Comment


          #5
          Re: Birds of Paradise (2014) - included Ultraviolet copy doesn't work

          Thank you Dan for the redemption link for Birds of Paradise. After you redeem it though this title should be UV but is not just a digital copy and thought?

          Comment


            #6
            Re: Birds of Paradise (2014) - included Ultraviolet copy doesn't work

            Originally posted by Mattygeiger View Post
            Thank you Dan for the redemption link for Birds of Paradise. After you redeem it though this title should be UV but is not just a digital copy and thought?
            It doesn't seem to be a UV movie at this point:

            http://www.vudu.com/movies/#!content...ise-Free-Birds

            Comment


              #7
              Re: Birds of Paradise (2014) - included Ultraviolet copy doesn't work

              Disregard

              Comment


                #8
                Re: Birds of Paradise (2014) - included Ultraviolet copy doesn't work

                Seems to be a common occurrence now. I bought Cider House Rules and get the same message. No where else to redeem.

                Comment


                  #9
                  Re: Birds of Paradise (2014) - included Ultraviolet copy doesn't work

                  Originally posted by madmod20061 View Post
                  Seems to be a common occurrence now. I bought Cider House Rules and get the same message. No where else to redeem.
                  Cider House Rules has a "redeem" link on its Vudu page. If the code doesn't work there (or at the link in post #4), it's a code issue; submit a support ticket.

                  Comment


                    #10
                    Re: Birds of Paradise (2014) - included Ultraviolet copy doesn't work

                    Originally posted by RBBrittain View Post
                    Cider House Rules has a "redeem" link on its Vudu page. If the code doesn't work there (or at the link in post #4), it's a code issue; submit a support ticket.
                    I did this past weekend. I got a response that they are forwarding it to their promotions team. I actually ended up returning the copy to Amazon thinking they may have given me a used code but the new copy does the same thing. Looks like until they get it fixed the only way you can get Cider House is in-store d2d or buying it on Vudu.

                    Comment


                      #11
                      Re: Birds of Paradise (2014) - included Ultraviolet copy doesn't work

                      Originally posted by madmod20061 View Post
                      I did this past weekend. I got a response that they are forwarding it to their promotions team. I actually ended up returning the copy to Amazon thinking they may have given me a used code but the new copy does the same thing. Looks like until they get it fixed the only way you can get Cider House is in-store d2d or buying it on Vudu.
                      It looks like this title went on for sale earlier than we we're expecting. We should be able to help with this, but it may take a bit. Send me a private message and i'll keep you posted there.

                      Comment

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