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Trouble downloading application

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    Trouble downloading application

    I've been trying to download the disk to digital app but I keep getting this message.

    The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author.

    Any suggestions?
    Thanks

    #2
    Re: Trouble downloading application

    Originally posted by mark1220 View Post
    I've been trying to download the disk to digital app but I keep getting this message.

    The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author.

    Any suggestions?
    Thanks
    Uninstall VUDU To Go and try a fresh install.
    Dan H.
    VUDU QA

    Comment


      #3
      Re: Trouble downloading application

      I've had the same problems as the OP. I've reinstalled Vudu to Go but the problems occur when trying to install AdobeAIR.

      Comment


        #4
        Re: Trouble downloading application

        Originally posted by DanielH View Post
        Uninstall VUDU To Go and try a fresh install.
        Still not working.

        Comment


          #5
          Re: Trouble downloading application

          Originally posted by gaspasser View Post
          Still not working.
          You may want to try uninstalling VUDU To Go, and Adobe Air. Reinstall each after and let me know if you still have the issue.
          Dan H.
          VUDU QA

          Comment


            #6
            Re: Trouble downloading application

            Originally posted by DanielH View Post
            You may want to try uninstalling VUDU To Go, and Adobe Air. Reinstall each after and let me know if you still have the issue.
            Have uninstalled both and re-installed. Still the same error message

            Comment


              #7
              Re: Trouble downloading application

              Originally posted by DanielH View Post
              You may want to try uninstalling VUDU To Go, and Adobe Air. Reinstall each after and let me know if you still have the issue.
              This appears to be related from the Adobe Air component because the error message has the Adobe logo

              Comment

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