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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Disc to Digital not working AGAIN!

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    Disc to Digital not working AGAIN!

    (also submitted to tech support)
    D2D has stopped working on all my machines. I have a Win XP SP3 and a Win 8.1 64 Bit machine. Discs which are listed as available in D2D on the Vudu website, and even previous DVDs which I have successfully converted will not verify. The error message is: "There was a problem while verifying this disc." Particular discs: Moulin Rouge (converted earlier successfully), Ocean's 11 (new disc), Ocean's 12 (new disc), Ocean's 13 (new disc), Air Force One (new disc).

    #2
    Re: Disc to Digital not working AGAIN!

    Originally posted by markm1955 View Post
    (also submitted to tech support)
    D2D has stopped working on all my machines. I have a Win XP SP3 and a Win 8.1 64 Bit machine. Discs which are listed as available in D2D on the Vudu website, and even previous DVDs which I have successfully converted will not verify. The error message is: "There was a problem while verifying this disc." Particular discs: Moulin Rouge (converted earlier successfully), Ocean's 11 (new disc), Ocean's 12 (new disc), Ocean's 13 (new disc), Air Force One (new disc).
    every single disc no matter what it is, on the list or not, comes up problem verifying, hope a mod can chime in and just admit is down or give us an estimated time it'll be back up....

    Comment


      #3
      Re: Disc to Digital not working AGAIN!

      I just converted 15 or 16 on Friday with no problems. Is this something that just started today?

      Comment


        #4
        Re: Disc to Digital not working AGAIN!

        im having the same issue.

        Comment


          #5
          Re: Disc to Digital not working AGAIN!

          Just a few minutes ago it failed to identify 6 out of 6 movies for me. All of which are eligible. Ive never had that bad of luck. There has to be something wrong with it.

          Comment


            #6
            Re: Disc to Digital not working AGAIN!

            Is anyone else's D2D application not working? I do this all the time and not 1 of 20 discs has registered today - from multiple computers. Sounds like a software issue

            Comment


              #7
              Re: Disc to Digital not working AGAIN!

              Maybe this is a good thing. Maybe it means they are fixing their recognition software and took it offline temporarily. Probably wishful thinking, but you never know.

              Comment


                #8
                Re: Disc to Digital not working AGAIN!

                This thread has me breathing a sigh of relief, because I just purchased cheap copies of There Will Be Blood, Let Me In, and The Road (all eligible titles) just to convert them and they all had problems verifying.

                Comment


                  #9
                  Re: Disc to Digital not working AGAIN!

                  We're taking a look at this. We'll keep everyone posted.

                  Comment


                    #10
                    Re: Disc to Digital not working AGAIN!

                    As of last night, In-home D2D should be restored.

                    Comment


                      #11
                      Re: Disc to Digital not working AGAIN!

                      Confirmed; I used D2D last night and had no problems.

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