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Forwarded to Promotions Dept. Anyone have luck with that support ticket response?

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    Forwarded to Promotions Dept. Anyone have luck with that support ticket response?

    I had an issue with getting the wrong movie through D2D today. I opened a ticket with Vudu and sent them a pic of the correct movie with my d2d receipt and got a response that they would forward it to the promotions department. Anyone ever have any luck with that? I'd hate to have to go back to Walmart since I had to go 3 cities away to find one that was actually still capable of doing it and had people trained to do it.

    #2
    Re: Forwarded to Promotions Dept. Anyone have luck with that support ticket response

    Send me the ticket # in a PM and I'll look into it for you.

    Comment


      #3
      Re: Forwarded to Promotions Dept. Anyone have luck with that support ticket response

      Originally posted by FelipeF View Post
      Send me the ticket # in a PM and I'll look into it for you.
      Thanks. Sending now.

      Comment


        #4
        Re: Forwarded to Promotions Dept. Anyone have luck with that support ticket response

        I responded to your ticket.

        Comment


          #5
          Re: Forwarded to Promotions Dept. Anyone have luck with that support ticket response

          Originally posted by madmod20061 View Post
          I had an issue with getting the wrong movie through D2D today. I opened a ticket with Vudu and sent them a pic of the correct movie with my d2d receipt and got a response that they would forward it to the promotions department. Anyone ever have any luck with that? I'd hate to have to go back to Walmart since I had to go 3 cities away to find one that was actually still capable of doing it and had people trained to do it.
          Quite honestly I believe that the only people who ever work on tickets is the forum mods when it is brought to their attention. Any other submission method even including the requested pictures will result only in an email saying that it is being elevated or passed on to the appropriate department. And then you will never hear back from them.

          I have a two week old ticket for instawatch of Fast Times at Ridgemont High that was supposedly being elevated to the content department. At this point I'm just waiting to see how much time goes by before they give up trying to figure out how to look at a jpg and close my case without responding to me.

          The mods here are right on top of things though. Just mention something in the forum and you will get instant action. Daniel and now FelipeF have been great at solving problems.

          Comment


            #6
            Re: Forwarded to Promotions Dept. Anyone have luck with that support ticket response

            Originally posted by Hjerne View Post
            Quite honestly I believe that the only people who ever work on tickets is the forum mods when it is brought to their attention. Any other submission method even including the requested pictures will result only in an email saying that it is being elevated or passed on to the appropriate department. And then you will never hear back from them.

            I have a two week old ticket for instawatch of Fast Times at Ridgemont High that was supposedly being elevated to the content department. At this point I'm just waiting to see how much time goes by before they give up trying to figure out how to look at a jpg and close my case without responding to me.

            The mods here are right on top of things though. Just mention something in the forum and you will get instant action. Daniel and now FelipeF have been great at solving problems.

            I responded to your ticket as well.

            Comment


              #7
              Re: Forwarded to Promotions Dept. Anyone have luck with that support ticket response

              Thanks FelipeF. Like I said, you forum mods seem to do all the heavy lifting at Vudu. You should get a raise.

              Comment


                #8
                Re: Forwarded to Promotions Dept. Anyone have luck with that support ticket response

                Can you look at my incident number: 150523-000397. Nobody has responded to me . Thanks

                Comment


                  #9
                  Re: Forwarded to Promotions Dept. Anyone have luck with that support ticket response

                  I messaged FelipeF but no answer.

                  I got many quick responses from support to send a pic of my bluray from my Godfather blu that redeemed in SD when it said HDX.

                  Now that I got them the pictures and info no responses.

                  Comment


                    #10
                    Re: Forwarded to Promotions Dept. Anyone have luck with that support ticket response

                    Well, I just checked my disc again, suddenly it is now fixed and now reads HDX on checkout.

                    So they finally fixed it, now I wish they would fix my account and make it HDX.

                    Comment


                      #11
                      Re: Forwarded to Promotions Dept. Anyone have luck with that support ticket response

                      Originally posted by babbert9 View Post
                      Can you look at my incident number: 150523-000397. Nobody has responded to me . Thanks
                      I replied to your ticket.

                      Comment


                        #12
                        Re: Forwarded to Promotions Dept. Anyone have luck with that support ticket response

                        My ticket has been open for about a month. Was wondering if I could get mine resolved? #150508-000759

                        Comment


                          #13
                          Re: Forwarded to Promotions Dept. Anyone have luck with that support ticket response

                          Originally posted by xChAsEx View Post
                          My ticket has been open for about a month. Was wondering if I could get mine resolved? #150508-000759
                          Welcome to the Vudu forums!

                          I have had a ticket open since 8/4/12 so good luck getting it completed. #120804-000059

                          655 HDX
                          2 HD
                          2 SD

                          Comment


                            #14
                            Re: Forwarded to Promotions Dept. Anyone have luck with that support ticket response

                            Originally posted by xChAsEx View Post
                            My ticket has been open for about a month. Was wondering if I could get mine resolved? #150508-000759
                            I replied to your ticket.

                            Comment


                              #15
                              Re: Forwarded to Promotions Dept. Anyone have luck with that support ticket response

                              Originally posted by lujan View Post
                              Welcome to the Vudu forums!

                              I have had a ticket open since 8/4/12 so good luck getting it completed. #120804-000059

                              655 HDX
                              2 HD
                              2 SD
                              Your issue is dependent on the studio. In these cases not much can be done.

                              Comment

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