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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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    I had to update my payment, but nowI can't find the cart to checkout my disc to digital conversion. Will Vudu please clear my cart or tell me where to find it? Thanks.


      Originally posted by FelipeF View Post

      Ok, I've removed the penny. Try again.
      Can you please remove my penny too? Im having the same problem. I have a $1 credit that expires on Sept 1 that I would like to use


        OK, so here's what I've discovered (but it doesn't solve my entire problem). I have three credits on my account: 2 general credits expiring 9/1 and 9/29 for $1 and $2 respectively, and 1 $6 "rental" credit expiring 9/8. It seems the system tries to use these in order for a disc to digital purchase and chokes on the "rental" credit. I originally had $3 expiring 9/1, and always got the error when my cart contained more than $3 in "converts". When I removed items until it was only $2, Vudu processed the purchase without error. When I tried again, I got the error again, because it was trying to "spend" the rental credit. Is there a way that rental credit can be removed from my account so I can convert more discs? ("BRIAN dot SCHELLENBERGER at LSCCOM dot COM"). Btw, the "rental" credit was a really bad idea.


          Tried to check out for weeks but can't because of this error


            My cart isn't showing can I get it reset? thanks


              FelipeF "I read somewhere that if there still one penny in rental credit it may be a cause. You could try and remove the penny that still in credit balance." Could you please check my account if that's the case too? I'm getting the same error, if you could remove that penny please?


                Originally posted by marek View Post
                FelipeF "I read somewhere that if there still one penny in rental credit it may be a cause. You could try and remove the penny that still in credit balance." Could you please check my account if that's the case too? I'm getting the same error, if you could remove that penny please?
                You have $12 in rental only credits. Those credits will have to be used before you can convert disc-to-digital titles.