Tonight was my first D2D in home trial. I was hoping it would work flawlessly so I could convert all my remaining DVDs to HDX. I converted a couple of DVDs to HDX as it says everywhere on the site that the title was/is available in HDX (Swimfan being one example). All the rest, I'm able to play in HDX over my Chromecast, phone or tablet. A select few are only in SD. Does that mean there really isn't an HDX counterpart or did something mess up? How can I get it fixed to get an HDX copy like I originally paid for?
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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Fandango at Home Forum Guidelines
The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.
Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.
Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:
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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
Terms of Use - User Comments, Feedback, Reviews, Submissions
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."
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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.
Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.
Terms of Use - User Comments, Feedback, Reviews, Submissions
For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."
You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Bought HDX but only getting SD?
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Re: Bought HDX but only getting SD?
Originally posted by FelipeF View PostCould you kindly provide me with the list of movies that you are having issues with, the ones that only play in SD. I would like to confirm this on my end and escalate this issue if necessary.
Little Giants
Swimfan
New York Minute
American Dreamz
Will not play in HDX on any device I tried (LG G4, iPhone 6s, iPad, Android tablet, Chromecast).
It made me go back and check on some titles that I've redeemed/bought from other sources and the following two don't play in HDX in any device either although my account says I have them:
Because I Said So
From Paris With Love
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Re: Bought HDX but only getting SD?
I know several titles that I have in HDX specifically told me that HD versions would not be available on mobile devices, which includes Chromecast (as it's controlled by your phone or tablet). I can, however, access the HDX versions on my Firestick, the VUDU app on my tv, and the VUDU app on my PS4.
It could be those titles fall into that category.
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Re: Bought HDX but only getting SD?
Originally posted by babywiththepower View PostI know several titles that I have in HDX specifically told me that HD versions would not be available on mobile devices, which includes Chromecast (as it's controlled by your phone or tablet). I can, however, access the HDX versions on my Firestick, the VUDU app on my tv, and the VUDU app on my PS4.
It could be those titles fall into that category.
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Re: Bought HDX but only getting SD?
Originally posted by fevercadence View PostThat could make some sense, I just can't find any information on what titles fall into those categories. Another thing is I'm also able to cast HDX from my computer to my Chromecasts on most of my titles except those specifically. This caused me some kind of confusion that I just don't know how to deal with. Since I can't get any straight answer I've but my digital conversions on hold.
For example, I own Bridge of Spies in HDX, but can only view it on my PC as HD/SD, I own Gorky Park in HDX, but can only view it on my PC as SD, I own Rock the Kasbah HDX and can view it on my PC as HDX, and so on. Each title is restricted on devices other than the Streamers, Smart Blu-Ray players, Smart TV's, etc to play in the format designated by the studios, you may own it HDX, but it will not be viewable in HDX depending on how the studios have coded it for devices other than the Streamers (ROKU), Smart Blu-Ray players and Smart TV's.
For that matter, unless you have to cast from the PC, Cell/Tablet, SD is not that bad on the small screen. If you have to cast, it might be wise to purchase a ROKU or some other VUDU enabled streaming device to alleviate the casting issue that restricts the format on frankly most of the titles to SD.
Oh and yes I own From Paris with Love in HDX, but...it will only steam on my PC, tablet, HTC One A9 as SD, since that is all that was allowed for devices other than Streaming Devices (ROKU), Smart TV's, Smart Blu-Ray Players, etc...
Keep converting, convert in HDX, but do not expect that they will all stream on the hand held devices/PC's in HDX format due to this restriction in streaming quality on these devices. They will however stream in HDX on ROKU's, Smart TV's, Smart Blu-Ray, etc devices if they were converted as HDX.
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Re: Bought HDX but only getting SD?
Originally posted by Roxie_Muzic View PostEach title is restricted on devices other than the Streamers, Smart Blu-Ray players, Smart TV's, etc to play in the format designated by the studios, you may own it HDX, but it will not be viewable in HDX depending on how the studios have coded it for devices other than the Streamers (ROKU), Smart Blu-Ray players and Smart TV's.
Keep converting, convert in HDX, but do not expect that they will all stream on the hand held devices/PC's in HDX format due to this restriction in streaming quality on these devices. They will however stream in HDX on ROKU's, Smart TV's, Smart Blu-Ray, etc devices if they were converted as HDX.
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Re: Bought HDX but only getting SD?
Ok, so looking through forums and google searching and doing all sorts of nonsense to try to get things figured out, it seems some movies don't have Chromecast HDX support as noted here:
https://forum.vudu.com/showthread.ph...in-Vudu/page10
It's possible the movies I listed above also don't have Chromecast HDX support then, so how would one go about trying to get it for them? Ugh, this is all so confusing.
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Re: Bought HDX but only getting SD?
Originally posted by fevercadence View PostOk, so looking through forums and google searching and doing all sorts of nonsense to try to get things figured out, it seems some movies don't have Chromecast HDX support as noted here:
https://forum.vudu.com/showthread.ph...in-Vudu/page10
It's possible the movies I listed above also don't have Chromecast HDX support then, so how would one go about trying to get it for them? Ugh, this is all so confusing.
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Re: Bought HDX but only getting SD?
Originally posted by fevercadence View PostOk, so looking through forums and google searching and doing all sorts of nonsense to try to get things figured out, it seems some movies don't have Chromecast HDX support as noted here:
https://forum.vudu.com/showthread.ph...in-Vudu/page10
It's possible the movies I listed above also don't have Chromecast HDX support then, so how would one go about trying to get it for them? Ugh, this is all so confusing.
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Re: Bought HDX but only getting SD?
Originally posted by Roxie_Muzic View PostThat was why I did not even consider a Chromecast, plus you have the data costs if you are using a mobile phone, and I suspect even in HDX that casting the stream, would, in my feeble little mind result in reduced picture quality.
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