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Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their VUDU service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

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Missing Movies

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  • Cybertooth
    replied
    Originally posted by Loopers_97 View Post
    Is there any support for disc to digital for old anime? I've got some old Gundam wing series I woul love to have on Vudu so I didn't have to take my copies to watch them.
    Loopers_97, I'd ask this question in a new thread because you probably won't get a reply on this one. Also, I know you asked about D to D for anime. I honestly don't know, but give it a shot and see what comes up. Also I've tried to enter a digital copy code for "Attack on Titan vol 3" and it will only redeem on Funimation.com, which looks like it has the anime market taken over.

    Hope this helps, just my 2 cents and YMMV.

    Leave a comment:


  • Loopers_97
    replied
    Is there any support for disc to digital for old anime? I've got some old Gundam wing series I woul love to have on Vudu so I didn't have to take my copies to watch them.

    Leave a comment:


  • Cybertooth
    replied
    Originally posted by Hjerne View Post

    Never use email. I'm pretty sure only the reps in the forum and people on the phone actually work for Vudu. The sheer lack of knowledge and inaccuracies displayed in email responses makes me think it gets outsourced to farm somewhere in the middle of Arkansas where the answers are generated by chickens pecking on keyboards and running the output through autocorrect.
    LOL!!! You know...that would explain a lot.

    Leave a comment:


  • Hjerne
    replied
    Originally posted by Cybertooth View Post


    Yep! I can only speak for myself but, it happens to me ALL THE FRIGGIN' TIME!!! To top that off, VUDU will do ABSOLUTELY NOTHING ABOUT IT!!! If you haven't dealt with the customer service by email or phone, you are in for a treat.

    Personally, I sent an email letting VUDU know that the Disc Plus Digital movie I ordered on 9/9 that became publicly available on 9/17 has not shown up to this day. I also let them know that the status on my payment and billing account shows the movie as "processing." First I got the acknowledgement email telling me they got my complaint and will "elevate" it, I didn't hear anything else for a couple of days and then I got the email telling me that since I haven't replied that they are going to mark the complaint as "solved." I swear a room full of blue-assed baboons with pointy sticks could accidentally get more done than the off brand butt plugs that work there (obviously, Felipe is excluded). I'll conclude that I finally got an email that mentioned that my movie was in processing and if I wanted to check the status of it to go to my payment and billing account, which happens to be exactly what I told them!!!

    I have purchased over 2000 movies from VUDU in the six years I've wasted hard earned money here and early on it was okay. But, NOW IS A TOTALLY DIFFERENT STORY!

    BrentA I'm not trying to frighten you off, but RUN while you still can!!!

    PS: I wonder when my 4k Spiderman: Far From Home will get here?
    Never use email. I'm pretty sure only the reps in the forum and people on the phone actually work for Vudu. The sheer lack of knowledge and inaccuracies displayed in email responses makes me think it gets outsourced to farm somewhere in the middle of Arkansas where the answers are generated by chickens pecking on keyboards and running the output through autocorrect.

    Leave a comment:


  • Cybertooth
    replied
    Originally posted by BrentA View Post
    Anyone else ever go to their movies list to look for a movie they are sure is there and not find it anymore? (Also, why does this board hate apostrophes?)

    Yep! I can only speak for myself but, it happens to me ALL THE FRIGGIN' TIME!!! To top that off, VUDU will do ABSOLUTELY NOTHING ABOUT IT!!! If you haven't dealt with the customer service by email or phone, you are in for a treat.

    Personally, I sent an email letting VUDU know that the Disc Plus Digital movie I ordered on 9/9 that became publicly available on 9/17 has not shown up to this day. I also let them know that the status on my payment and billing account shows the movie as "processing." First I got the acknowledgement email telling me they got my complaint and will "elevate" it, I didn't hear anything else for a couple of days and then I got the email telling me that since I haven't replied that they are going to mark the complaint as "solved." I swear a room full of blue-assed baboons with pointy sticks could accidentally get more done than the off brand butt plugs that work there (obviously, Felipe is excluded). I'll conclude that I finally got an email that mentioned that my movie was in processing and if I wanted to check the status of it to go to my payment and billing account, which happens to be exactly what I told them!!!

    I have purchased over 2000 movies from VUDU in the six years I've wasted hard earned money here and early on it was okay. But, NOW IS A TOTALLY DIFFERENT STORY!

    BrentA I'm not trying to frighten you off, but RUN while you still can!!!

    PS: I wonder when my 4k Spiderman: Far From Home will get here?

    Leave a comment:


  • Cybertooth
    replied
    Originally posted by Hjerne View Post

    I believe the actual meaning is if the original movie was removed from sale or upgraded to a different edition then searching for it by the search function will not show that you own it. Instead you have to list your movies alphabetically and then scroll down the list to find it.
    What is this "search function" you you speak of!?!?

    Leave a comment:


  • BrentA
    replied
    Originally posted by Hjerne View Post

    I believe the actual meaning is if the original movie was removed from sale or upgraded to a different edition then searching for it by the search function will not show that you own it. Instead you have to list your movies alphabetically and then scroll down the list to find it.
    Never actually used search myself. Always switched to alphabetical and scrolled. And now I think I lost Galaxy Quest, which I?m almost 100% sure was in my library. I might have to start keeping a spreadsheet like Savio!

    Leave a comment:


  • Hjerne
    replied
    Originally posted by BrentA View Post

    They mean the physical copy, I am thinking.
    I believe the actual meaning is if the original movie was removed from sale or upgraded to a different edition then searching for it by the search function will not show that you own it. Instead you have to list your movies alphabetically and then scroll down the list to find it.

    Leave a comment:


  • BrentA
    replied
    Originally posted by gamescan View Post

    What do you mean dig? They should just show up in your collection.
    They mean the physical copy, I am thinking.

    Leave a comment:


  • Savio
    replied
    I have an excel spreadsheet that i created with all my movies, when I purchased them, quality, and the price (as well as some other info). I use that to double check I am not missing a title that I think I own. Takes a bit of time (I have a large collection) but well worth it!

    Leave a comment:


  • gamescan
    replied
    Originally posted by QuiGonJ View Post
    Yup! I have to dig for my now non-signature editions of Little Mermaid and Cinderella, along with True Lies.
    What do you mean dig? They should just show up in your collection.

    Leave a comment:


  • BrentA
    replied
    Originally posted by and78eab View Post

    Did you find a solution
    Unless a Vudu admin/rep posts here, we will probably never know.

    Leave a comment:


  • BrentA
    replied
    Originally posted by QuiGonJ View Post
    Yup! I have to dig for my now non-signature editions of Little Mermaid and Cinderella, along with True Lies.
    I mean, I know where my copy of Cannonball Run is, but I do not have it in my library when I am pretty sure I used to. Also, I noticed a few of my movies that should be HD are in SD. Like Austin Powers (which was a freebie from Vudu). Or Fantastic Mr Fox and X-Men First Class which were digital copy redemptions from a blu-ray. (Also, I do not know why Vudu forums hate the apostrophe. Or maybe it is just the iPhone apostrophe?)

    Leave a comment:


  • and78eab
    replied
    Originally posted by QuiGonJ View Post
    Yup! I have to dig for my now non-signature editions of Little Mermaid and Cinderella, along with True Lies.
    Did you find a solution

    Leave a comment:


  • QuiGonJ
    replied
    Yup! I have to dig for my now non-signature editions of Little Mermaid and Cinderella, along with True Lies.

    Leave a comment:

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