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MASTERS OF THE UNIVERSE (1987) - Not playable

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    MASTERS OF THE UNIVERSE (1987) - Not playable

    I sure hope the amazing DanielH, or the equally amazing FelipeF can help me with this one. I JUST bought the 5 Film Cannon Collection on DVD through Walmart.com. I almost immediately received INSTAWATCH for all 5 films in my Vudu locker. EXCEPT....when I looked at the film MASTERS OF THE UNIVERSE (1987) on the Vudu website, while logged in, it showed that the title is "NOT PC SUPPORTED" and "NOT IOS SUPPORTED." Therefore it is UNWATCHABLE for me.

    On the website, there is no button available to "Play Movie," and through the iOS VUDU app, the only thing I can play is the trailer. And yet, if you look up the title on the VUDU website, you can CLEARLY see the the film is available to buy in HDX,HD,and SD in UV format. Please, PLEASE tell me you can fix this for me, as it obviously does me no good to own a film in my locker that I have ABSOLUTELY no way to actually watch. Thank you, as always, for helping me with this matter and I look forward to hearing back from you.

    #2
    Re: MASTERS OF THE UNIVERSE (1987) - Not playable

    I can see the WATCH button from the web just fine.

    http://www.vudu.com/movies/#!content...f-the-Universe

    Comment


      #3
      Re: MASTERS OF THE UNIVERSE (1987) - Not playable

      Thank you so much for replying to my e-mail, Felipe. The issue I have is with the version I was given through INSTAWATCH, as I stated in my Forum post. Here is a link to what I see:

      http://www.vudu.com/movies/#!content...f-the-Universe

      As I stated in the Forum post, this was INSTAWATCHED to my account as part of the 5 FILM CANON COLLECTION. The key differences between what I was given and what you see is that:
      1) My "MASTERS" is not UV enabled as the one you can see is.
      2) My "MASTERS" lists Paramount Pictures as the Studio it is from, and the one you see on Vudu lists Warner Brothers.
      3) And finally, my "Masters" lists no "WATCH" button, and states that it is NOT PC COMPATIBLE as well as NOT IOS SUPPORTED.
      I was hoping that someone could simply swap out the copy of "Masters" in my account for the UV enabled, Warner Brothers released copy that is currently listed on the VUDU website and that you were referrring to.

      I hope this clears things up.

      Thank you, in advance, for your help with this matter, and I look forward to hearing back from you.
      Sincerely,
      Robert

      Comment


        #4
        Re: MASTERS OF THE UNIVERSE (1987) - Not playable

        Ok, we fixed the issue on our end. The correct version of the movie will be updated on your account in the next 24 hours.

        Comment


          #5
          Re: MASTERS OF THE UNIVERSE (1987) - Not playable

          Originally posted by FelipeF View Post
          Ok, we fixed the issue on our end. The correct version of the movie will be updated on your account in the next 24 hours.
          FelipeF, thank you SO very very much! I really appreciate it. You always take care of business.

          Comment


            #6
            Re: MASTERS OF THE UNIVERSE (1987) - Not playable

            I'll never understand why they add multiple listings for the same title. I understand if it's unrated, but when it's the same version.......

            Comment


              #7
              Re: MASTERS OF THE UNIVERSE (1987) - Not playable

              different studio releases.

              Comment


                #8
                Re: MASTERS OF THE UNIVERSE (1987) - Not playable

                Originally posted by dbrandom View Post
                different studio releases.
                Yet, the disc that was released with the wrong InstaWatch was by WB, yet linked to PP.

                Ringmaster only had one release on DVD, and they have two separate listings on Vudu.

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