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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Is there any reason why so many UPC codes are not working?

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    Is there any reason why so many UPC codes are not working?

    Greetings, long time Vudu member and consumer. I am now slowly moving towards digital distribution and away from physical releases and I'm currently in the process of submitting many of my Blu-ray's and paying for the extra cost to have it as part of my digital movie collection queue.

    I literally have well over a thousand Blu-ray and 4K Ultra HD titles (not including DVD). But I'm noticing that many titles in which the UPC codes are not working. I understand Disney/Miramax and also Criterion Collection related titles are not going to work but certain others, they aren't.

    Some Universal titles work, many don't. The same with 20th Century Fox, Lionsgate, many Sony Pictures/Sony Pictures Classics titles.

    What's weird is that for some titles like "Midnight in Paris", the Blu-ray UPC won't take, but the DVD version will work. Some Blu-ray titles which are "Director's Cut", I get the normal version offered after scanning the UPC code, not the Director's Cut version. For "The Untouchables", I have the Blu-ray version, but only the SD version was offered at the lower cost, the other HDX was normal pricing.

    I'm trying to get many older titles on Vudu from "Double Indemnity", "Short Circuit", "Total Recall", "Rocky", "The Apartment", "Annie Hall", "Manhattan", "Kick ***", "Daywatch", "Nightwatch", past X-Men and Wolverine films, etc.and so many titles. I was trying to do like 30 titles this weekend and only two UPC codes worked.


    Anyway, if I have to repurchase everything, not much can be done about that. But I just wanted to ask.

    #2
    There's a lot of reasons why some barcodes work and some don't.

    For one, it could be some are older barcodes or just specific ones the particular movie company never approved, but approved others for the same movie.

    Some movie companies seem to occasionally have difficulties working out the details of permissions for particular titles (copyrights and other legal matters with those originally involved in the productions).

    Some titles could have technical issues, and maybe they were overlooked. I personally have been finding little things missing from purchases (like an episode or two missing from a TV series), and occasionally other issues. So in some instances it could be something that needs fixing. This sometimes is a little difficult to get remedied.

    There could also be specific issues with getting the exact version of something that may not be in the Vudu system. Some versions get agreements and others don't.

    There's also quite a number of things you might see in a search of Vudu, but there could be no price on it currently. This could indicate it might have been purchasable at one time but not right now, which could also disqualify it from purchase of disc to digital as well. They have to leave these in their system because they have some customers who either purchased them in the past or used an older method (that's no longer available) of uploading directly from discs into the vudu system.

    If you search for a particular title and can confirm it is an exact match for the version you have, and it shows as purchasable, and it's a disc recently purchased (maybe say within the past few years), then maybe might be an overlooked barcode. Of course this gets down to if the particular movie company participates and the particular title was approved by the company. Essentially a number of if's and but's. Feel free to reach out to the customer service if you checked a lot of reasons why it should qualify, but not just because you think it should just because.

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      #3
      It's just the way it is. Been like that since inception. It's a time killer but convert what you can and move on. There will be a lot that just wont work. Outside of minor random changes it can't be fixed. I used to just keep a stack and go though it again every month or two to see what else popped up. In the end it wasn't worth my time to go through them all over again, and again, and again.

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        #4
        Studios send Vudu the UPCs. If they send over the wrong UPCs, they won't work, or read as another title. A lot of the UPCs given to Vudu are from UK, German, etc releases, which will never work, and don't really understand why or how this can be mixed up. As for the legit UPCs that don't read, which there are some, is another question.

        Comment


          #5
          Greetings kndynt2099, I share your frustration with the roadblocks to adding the Blu Ray titles that you paid good money for to your digital collection. Some is studio specific as you noted. Let me add it isn't just Disney/Miramax and Criterion Collection that do not participate. MGM, 20th Century Fox and Lionsgate do not participate. Fox did a few years ago but stopped even before the Disney merger. Not only Disney, but their affiliated studios do not participate. Even I did not realize the Michael Bay's 2001 Pearl Harbor was put out by one of Disney's studios.

          Also, I have run into Blu Ray's, two from Universal that scan as DVD's, not Blu Ray's, "Somewhere in Time" was one, first Blu Ray release had to pay $5 for HDX copy, bought the new edition as gift that would not scan at all. Go figure. Paramount is hit and miss. Bought both Blu Ray releases of "War and Peace" neither would scan. Tried the DVD, no luck. DVD of Paramount's "I married a monster from outer space" scanned. Blu Ray of Paramount's Samson and Delilah was not recognized, but the DVD was. Crazy. Bought Paramount's Blu Ray of Scrooge, scanned and it said title was not yet eligible for disc to digital. My Universal DVD's scan, even older titles released by Image and Good Times and classics. Yet, Universal's Phantom of the Opera, no luck. Universal's Blu Ray Earthquake scanned, Shout Factory's did not and none of my titles from Shout/Scream factory, Olive, Kino Lorber or Twilight Time work. I have read of a couple rare exceptions.

          Warner Brothers is more consistent, yet a couple of my WB Western's on Blu Ray, Gunfight at the OK Corral, Rio Bravo, do not scan. Columbia Tri Star/Sony, my copy of Fright Night 1985 worked, but my Blu Ray of Oliver 1968 would not. I fished on line for another copy of the Blu Ray upc code, only the DVD code worked, so I again paid $5, even though I purchased the Blu Ray. Still, even on sale the digital price will not be lower than $4.99 and easily more and some titles rarely if ever go on sale. Even with the all the issues it is still a good deal for those Blu Rays that did not include a digital copy and for DVD's that have not yet had a Blu Ray release. Good Luck!

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