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Vudu Forum Guidelines

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Location doesn't match billing address

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    #16
    I have always had this issue. I have called customer service 2-3 times and give me the same steps everytime that don’t work. Transfer me to a “tier 2” technician who reads me the exact script the first technician had with steps to fix it. When that obviously doesn’t work they say they are sending the issue to a higher-up and will get back to me within a week with a resolution. I have NEVER received another email from anyone. Yet EVERY TIME I attempt to do this I get the same message. My location pin on google maps is EXACTLY in the same place as my billing address is pinned. 5 digit zip code, 9 digit zip with a hyphen…doesn’t matter. Can someone out there PLEASE actually help me?

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      #17
      I also cannot get the Disc 2 Digital conversion to work and continually get "location doesn't match billing address." I have used Disc 2 Digital many times in the past, but in June of this year we moved to a different house. I've updated every billing address I can find to update with VUDU and all payment methods. I've removed payment methods and re-added them entering the updated address. I've chatted, emailed, and spoken with VUDU support many, many times at this point. My last correspondence was on September 16th where they asked me to send them images of the a movie I'd like to convert - not sure how that relates to my address, but I complied. Although their emails say they will respond with in 72 hours, it has now been 9 days. As many people as appear to have this problem, I'm really stumped why VUDU's customer support can't get us a solution. This problem, and perhaps their customers in general, must not be much of a priority.

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