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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Can’t find my movie after I attempted to convert it.

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    Can’t find my movie after I attempted to convert it.

    I’ve tried twice to convert a DVD movie to digital and after I clicked agree with the MA account, it brings me to the main screen with a bunch of movie titles but I cannot find the one that I tried to convert. I can’t find my cart or library that people keep mentioning. Waited for a long time in a chat room for a live representative of Vudu but no one came. I just joined today and I’m already frustrated. :/

    I do disc to digital a lot. It is easy once you get the hang of it. FIrst, you must do this on your phone, it no longer works via computer. Install the app. Then make sure your phone is set for location because VUDU must verify you are at your home where your billing address is, or it wont work. Once it verifies this then scan the bar code on a movie you own, and it will ask you do you want to convert, you choose yes, and it adds it to your cart that is on your phone. (this is all done on your phone app) Once you have converted all you want to convert, then you pay and check out. They automatically load into your library and you can view them on whatever device you watch movies on. I use a roku and watch them on my TV. Have you checked to be sure the movie is able to be converted? Many are not. I don't know why you wrote you clicked agree with the MA acct. MA is movies anywhere and they dont do disc to digital conversions. They ONLY do redeemed codes or direct purchase. Many movies that are converted via vudu are only on MA or and some are on both MA and Vudu, it depends on various issues and is a movie by movie basis. I hope this helped.


      If you were successful at converting it, it would be in your "My Vudu" section at the top if you filter it by purchase date. If it's not there, then it didn't go through with the purchase, and by the way it sounds with the MA issue, it didn't. If you don't have an MA account, create one first on their site, then link the two together in MA's setting, then trying converting again. If all that fails, call Vudu at 18885548838.