Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango ... See more
See more
See less

Disc to digital error

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Disc to digital error

    I keep getting an error message no matter what UPC I try to scan.

    Error: Location must match billing address. Disc to digital must match billing address.

    Not sure where I'm supposed to input my address. Not seeing it under my profile anywhere and my payment method is PayPal which has my address. Any thoughts on how to fix this?

    I tried contacting customer service but it wasn't from the email registered with my account. They did answer to tell me I had to contact them thru the email associated with my account but haven't answered back when I contacted them thru that email.

    #2
    make sure Location is turned on on your phone.

    Comment


      #3
      Billing, location, and camera are all enabled in the VUDU app. My location is always turned on in my phone settings. I've tried uninstalling the app and reinstalling but continue to get the same error. And still no reply from customer service

      Comment

      Working...