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Does Walmart do D2D in store anymore?

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    Does Walmart do D2D in store anymore?

    I recently visited my local walmart, and in addition to the electronics department, photo department and the manager all telling me they never heard of D2D (and that the website is wrong about this even existing), and that the store doesnt do it.

    I should add, that a no point did any employee bother even trying to look it up.

    #2
    Re: Does Walmart do D2D in store anymore?

    I redeemed some discs at a local Walmart Supercenter at the photo center just last week. Some of the people at the main customer service desk didn't know what I was talking about, but one of them referred me to the photo center, saying she didn't know they could do movies (she might have thought I was trying to put like home videos from a disc onto some online cloud storage). There wasn't anyone at the photo center when I first got there, so I checked electronics and they said it was the photo center that did the service. The person working in the photo center turned out to be on break. Some other people came in to the photo center and helped customers and were aware of the disc to digital program, but they didn't know how to do it themselves and I had to wait for the employee that was on break to come back since he was the only one that knew how to do it.

    Short answer: Yes they still do it, but it can be difficult to find an employee that actually knows about it and can provide you with the service.

    Comment


      #3
      Re: Does Walmart do D2D in store anymore?

      How much do they charge to do it in store?

      Comment


        #4
        Re: Does Walmart do D2D in store anymore?

        Originally posted by Bob Schlapowitz View Post
        How much do they charge to do it in store?
        $2.00 for BD - HD
        $2.00 for DVD - SD
        $5.00 for DVD - HD

        You just don't get the 50% off when converting 10 or more titles.

        16 UHD
        755 HDX
        2 SD

        Comment


          #5
          Re: Does Walmart do D2D in store anymore?

          There is a problem at some stores. They look at you like you just landed on the planet. People in the Photo lab just say "I don't know how to do that" Or "This isn't my department". I've pointed to their Alarm system detectors at the doors when you come in to the store. They have VUDU add covers that decorate those detectors. The employees walk in every day past those VUDU advertisements and don't even know what I'm asking about.

          Comment


            #6
            Re: Does Walmart do D2D in store anymore?

            Originally posted by JJreal View Post
            There is a problem at some stores. They look at you like you just landed on the planet. People in the Photo lab just say "I don't know how to do that" Or "This isn't my department". I've pointed to their Alarm system detectors at the doors when you come in to the store. They have VUDU add covers that decorate those detectors. The employees walk in every day past those VUDU advertisements and don't even know what I'm asking about.
            They know, they just don't want to take their time to help you, or were never trained to do it, which from what a friend tells me that works at Walmart, it isn't that hard.

            Comment


              #7
              Re: Does Walmart do D2D in store anymore?

              I posted about this issue a week or so ago. There was only one employee in the building who could transfer my blu ray titles to Vudu. I had to make appointments with him because he had been transferred to the wireless department. He successfully transferred some of my titles. The last time he did it, he messed up and sent them to a shadow account by misspelling the e-mail address I use to access my Vudu account. I wrote it down for him (correctly) so this was just carelessness on his part. It took a Vudu tech and I over 30 minutes to locate this shadow account by trying every conceivable misspelling of my e-mail address (trial and error). Then it took another four days for the shadow account to merge with my real account. Here's another aspect of this particular employee's work ethic: He commented on every single title he transferred to my Vudu account. Every single one. "Hated this one, over-rated, okay but the ending sucks, don't like the cast, stupid story, waste of time, can't believe you actually bought this . . ."
              Last edited by TimeRunner; 10-03-2016, 07:28 AM. Reason: correction

              Comment


                #8
                Re: Does Walmart do D2D in store anymore?

                The number of stories about the difficulty of finding a Walmart employee who is willing and/or familiar with In-Store D2D (and the in-store system is also up and running properly that day) ... are LEGION at this point.

                VUDU and Walmart do not seem to be in-sync re: D2D training.

                Comment


                  #9
                  Re: Does Walmart do D2D in store anymore?

                  Originally posted by TimeRunner View Post
                  I posted about this issue a week or so ago. There was only one employee in the building who could transfer my blu ray titles to Vudu. I had to make appointments with him because he had been transferred to the wireless department. He successfully transferred some of my titles. The last time he did it, he messed up and sent them to a shadow account by misspelling the e-mail address I use to access my Vudu account. I wrote it down for him (correctly) so this was just carelessness on his part. It took a Vudu tech and I over 30 minutes to locate this shadow account by trying every conceivable misspelling of my e-mail address (trial and error). Then it took another four days for the shadow account to merge with my real account. Here's another aspect of this particular employee's work ethic: He commented on every single title he transferred to my Vudu account. Every single one. "Hated this one, over-rated, okay but the ending sucks, don't like the cast, stupid story, waste of time, can't believe you actually bought this . . ."
                  You should have reported him. They may not do anything, but if that were me I would have. I don't need a worker telling me what titles of mine are good or bad, and criticize me for buying certain titles. He was probably upset he had to switch departments long enough to service you. He probably didn't see half of them.

                  Comment


                    #10
                    Re: Does Walmart do D2D in store anymore?

                    Does the D2D go into the VUDU system only, or does it also go into the whole UV system as well.

                    Comment


                      #11
                      Re: Does Walmart do D2D in store anymore?

                      walmart and VUDU have a really good thing going with INStAWATCH. I'm an Amazon Prime Member and I'm now buying most of my movies from Walmart. The price is competitive and the INSTAWATCH movies show up within 30 minutes in my VUDU account. Walmart management needs to have a meeting with their district and regional managers and tell them vudu is a really VITAL part of their growth strategy. They must make clear to these managers that there WILL be employees at EACH and EVERY store who can do D2D transfers. Every photo employee must be able to do these transfers quickly and efficiently each and every time. They need to do this now. No excuses. And if those managers want to keep their jobs they WILL get competent employees in those photo departments NOW.

                      There is no excuse for this, "I never heard of that. I don't think we do that here" nonsense that so many of us have been hearing.

                      Comment


                        #12
                        Re: Does Walmart do D2D in store anymore?

                        Walmart has owned VUDU since 2010 so let's hope they're still supporting it in store.

                        In all the years I've gone to Walmart, I've met two friendly cashiers, three friendly greeters (all elderly), and one helpful person that sold me a fishing license. I'm not at all surprised that no one knows what Disc to Digital is. I only visit a store when I travel and there's no other options or when I'm picking up an order I placed online. They have work to do in Customer Service and product/service offerings.

                        Comment


                          #13
                          Re: Does Walmart do D2D in store anymore?

                          Originally posted by TimeRunner View Post
                          walmart and VUDU have a really good thing going with INStAWATCH. I'm an Amazon Prime Member and I'm now buying most of my movies from Walmart. The price is competitive and the INSTAWATCH movies show up within 30 minutes in my VUDU account. Walmart management needs to have a meeting with their district and regional managers and tell them vudu is a really VITAL part of their growth strategy. They must make clear to these managers that there WILL be employees at EACH and EVERY store who can do D2D transfers. Every photo employee must be able to do these transfers quickly and efficiently each and every time. They need to do this now. No excuses. And if those managers want to keep their jobs they WILL get competent employees in those photo departments NOW.

                          There is no excuse for this, "I never heard of that. I don't think we do that here" nonsense that so many of us have been hearing.
                          Especially given how often it's VUDU's answer via e-mail whenever I tell them about a mistake: go to Walmart for in-store. Putting aside how I don't get the discount there, it's bull that that's their only answer when so many stores have such staggeringly incompetent employees who've never even HEARD of this program, much less have a clue how to do it. That's quite a lot of gas money just to drive there. Oh, and fun fact! When you go for in-store D2D, it'll delete whatever is in your queue! So be sure you didn't set anything up beforehand.

                          Comment


                            #14
                            Re: Does Walmart do D2D in store anymore?

                            I went into to Walmart earlier today to try this service for the first time. I had 3 movies that wouldn't work with in home disc-to-digital and I really wanted them in my Vudu library so thought I'd give it a shot in store. It's been 6 hours and my movies still aren't in my Vudu account. Oddly enough they were removed from the Disc-to-digital list. So I think they accessed the right account but maybe messed up adding them to my library.

                            It took them about a half just to figure it out. The first few employees had no idea how to do it, eventually we found someone who had done it once a few months ago so even he was a bit rusty. I'm not sure how the process is supposed to go but he checked my discs and then printed off a small upc label that also had my email address on it (same email I use for Vudu and walmart.com). He then scanned it at the register, at which point I paid for my movies, and I've been waiting for them to show up ever since.

                            I emailed support about it, hoping to hear back some good news.

                            Anyone else experience anything similar or have better luck than I did?

                            Comment


                              #15
                              Re: Does Walmart do D2D in store anymore?

                              At all 3 of my stores the problem is they get locked out of their account. The employees are all the same ones who've helped before. But one day they will be locked out of their account and can't get help getting back in. That's what I'm waiting on now.

                              Comment

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