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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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The Shallows Instawatch isn't working

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    The Shallows Instawatch isn't working

    The Shallows just hit Blu-Ray today. It has an Instawatch sticker on it, but it's not instawatching. I bought it at 5:30 am. As of this writing it is 7:10 am and it's not been added to my collection.

    Oddly enough, while the movie is now available in Walmart stores, it's still not available on Walmart.com. Normally I pre-order these Blu-Rays , but Walmart.com never made The Shallows available for pre-order. Here we are on the day of release, and Walmart.com still doesn't have the DVD or Blu-Ray listed. I can't help but wonder if the fact that it's not available on Walmart.com is at all releated to the fact that it isn't instwatching like it's supposed to.

    #2
    Re: The Shallows Instawatch isn't working

    Originally posted by Capt-Cupcake View Post
    The Shallows just hit Blu-Ray today. It has an Instawatch sticker on it, but it's not instawatching. I bought it at 5:30 am. As of this writing it is 7:10 am and it's not been added to my collection.

    Oddly enough, while the movie is now available in Walmart stores, it's still not available on Walmart.com. Normally I pre-order these Blu-Rays , but Walmart.com never made The Shallows available for pre-order. Here we are on the day of release, and Walmart.com still doesn't have the DVD or Blu-Ray listed. I can't help but wonder if the fact that it's not available on Walmart.com is at all releated to the fact that it isn't instwatching like it's supposed to.
    Now it's finally showing on Walmart.com, but it still didn't instawatch.

    Comment


      #3
      Re: The Shallows Instawatch isn't working

      Customer service is working on this. There is a ticket open. I wonder how long it'll take.

      Comment


        #4
        Re: The Shallows Instawatch isn't working

        Irony: When you call Vudu to ask if they have a time estimate on your open Instawatch ticket and you're told "It'll probably be a few days because it's not an instantaneous fix."

        It's funny because with a name like 'Instawatch' I kinda thought it would be

        Comment


          #5
          Re: The Shallows Instawatch isn't working

          Originally posted by Capt-Cupcake View Post
          Irony: When you call Vudu to ask if they have a time estimate on your open Instawatch ticket and you're told "It'll probably be a few days because it's not an instantaneous fix."

          It's funny because with a name like 'Instawatch' I kinda thought it would be
          I have had that argument with them many times its really funny when they say it's a name of a program not saying it's instant. Then I read them what it says on the instawatch website and they give me my ticket number

          Comment


            #6
            Re: The Shallows Instawatch isn't working

            Originally posted by danglin709 View Post
            I have had that argument with them many times its really funny when they say it's a name of a program not saying it's instant. Then I read them what it says on the instawatch website and they give me my ticket number
            It's been over 24 hours and still nothing. I honestly don't get it. I provided all the necessary photos. All they need to do is add the film to my account.

            Comment


              #7
              Re: The Shallows Instawatch isn't working

              I am having this issue as well, along with Neon Demon too. I opened a ticket and sent them pictures of the Blu-ray's and receipt. Yet to hear anything...

              Comment


                #8
                Re: The Shallows Instawatch isn't working

                Sometimes I hate InstaWatch.

                Comment


                  #9
                  Re: The Shallows Instawatch isn't working

                  Originally posted by Me-Hostage View Post
                  Sometimes I hate InstaWatch.
                  Has anyone else called in or opened a ticket on this?

                  Comment


                    #10
                    Re: The Shallows Instawatch isn't working

                    Originally posted by Capt-Cupcake View Post
                    Has anyone else called in or opened a ticket on this?
                    I have before, not on this title. I am always told by Vudu the title was not a valid InstaWatch title, even with the sticker on the packages.

                    Comment


                      #11
                      Re: The Shallows Instawatch isn't working

                      I like to think I am a fairly patient person, but this is starting to make me pretty angry. It's been over 48 hours. I was told on Tuesday morning that it was being 'escalated'. I just called back in and was told that the ticket has yet to be assigned to anyone. I was reminded that they don't work weekends and that I should get an e-mail NEXT WEEK.

                      What the heck??? This is SO SIMPLE. It's an instawatch title. It didn't instawatch. I sent the photos and my reciept. The instawatch sticker is clearly there, the barcode is clearly there. My reciept is clearly there. All someone needs to do i ADD THE MOVIE to my collection! It's a quick and easy fix. This "escalation" process is a joke. The idea that a simple fix should take seven days is madness

                      Comment


                        #12
                        Re: The Shallows Instawatch isn't working

                        The Shallow and The Neon Demon are now InstaWatch enabled. The studio didn't inform us that these were InstaWatch eligible.

                        Comment


                          #13
                          Re: The Shallows Instawatch isn't working

                          Originally posted by FelipeF View Post
                          The Shallow and The Neon Demon are now InstaWatch enabled. The studio didn't inform us that these were InstaWatch eligible.
                          Thanks but it still isn't added to my library

                          Comment


                            #14
                            Re: The Shallows Instawatch isn't working

                            Originally posted by Capt-Cupcake View Post
                            Thanks but it still isn't added to my library
                            The movie will be added once a tier 3 agent handles your ticket.

                            Comment


                              #15
                              Re: The Shallows Instawatch isn't working

                              Originally posted by FelipeF View Post
                              The movie will be added once a tier 3 agent handles your ticket.
                              Its still not working - I bought it on the 29th and and uploaded the receipt and there was no transfer still. One of the problems may be that there is a promotional sticker over the UPC instead of it scanning the upc that is on the case.

                              Comment

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