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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Keep getting errors with Android app

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    Keep getting errors with Android app

    I've tried about a dozen titles and I get two different error messages. The first is "Sorry, your barcode was not recognized. Be sure to steady your phone and capture the entire barcode." The other message is "Sorry, Disc to Digital experienced a technical issue. Please try again later." For each title I've scanned, I only get one of these messages (never both on the same title). I'm guessing the first is coming up on ones that aren't in the database. The second one is the one I'm more concerned with. I've been trying this throughout the day today and haven't gotten any titles to work. Just trying to figure out if the problem is on my end or yours. I've given the app the permissions it needs (location and camera), and I've restarted my phone several times, but to no avail. Any suggestions?

    #2
    Re: Keep getting errors with Android app

    Originally posted by AeroQuest1 View Post
    I've tried about a dozen titles and I get two different error messages. The first is "Sorry, your barcode was not recognized. Be sure to steady your phone and capture the entire barcode." The other message is "Sorry, Disc to Digital experienced a technical issue. Please try again later." For each title I've scanned, I only get one of these messages (never both on the same title). I'm guessing the first is coming up on ones that aren't in the database. The second one is the one I'm more concerned with. I've been trying this throughout the day today and haven't gotten any titles to work. Just trying to figure out if the problem is on my end or yours. I've given the app the permissions it needs (location and camera), and I've restarted my phone several times, but to no avail. Any suggestions?
    Try updating your payment info. I had an expired credit card that was causing that same error.

    Comment


      #3
      Re: Keep getting errors with Android app

      I keep getting the "Sorry, Disc to Digital experienced a technical issue. Please try again later." message as well. My payment info is fine since I only have one payment option set for VUDU. I put in a support ticket on the 25th and haven't heard anything back yet.

      Comment


        #4
        Re: Keep getting errors with Android app

        Originally posted by TheBDougherty View Post
        I keep getting the "Sorry, Disc to Digital experienced a technical issue. Please try again later." message as well. My payment info is fine since I only have one payment option set for VUDU. I put in a support ticket on the 25th and haven't heard anything back yet.
        Ever hear anything back? I've had the same problem since launch

        Comment


          #5
          Re: Keep getting errors with Android app

          Originally posted by steelers1 View Post
          Ever hear anything back? I've had the same problem since launch
          I got an email back finally today telling me to do things I've already tried.

          If you are on an Android device, please try the following steps:

          1. Force close the app using the built in Android application manager. This is normally found under to Menu > Settings > Applications > Manage Applications on most Android versions.

          2. Clear the cache and data of the VUDU application. This is normally done under Menu > Settings > Applications > Manage Applications.

          3. Uninstall the application. (Please note, any downloads that you have will be removed and you will have to redownload the titles)

          4. Power cycle the Android device. (Turn it off completely then back on)

          5. Reinstall the application

          Also, please verify that the Android device is up to date with its software.

          If this does not resolve your issue please reply with the following information (This information can be found under Settings > About Device):

          Android Version:

          Kernal Version:

          Software Version:

          Build Information:

          Make/Model:

          How much space is available on your device:

          Mobile carrier if applicable:

          Comment

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