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No billing on file

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    No billing on file

    I'm stuck at this spot in the D2D setup in the android app. The "Add" button is there but it does nothing. Same results on multiple devices. I login through a Walmart account. Anyone else having this issue and is there a way to fix it? Can't get a response from customer service email. Thanks.

    Edit: FYI, I'm good with all three other setup items - location, UV account, and camera permission. Just sitting at this screen and tapping the "Add" button for billing information does nothing.

    #2
    Re: No billing on file

    On what device are you attempting to add your payment method? Are you on the latest version of our app? I tried on my Android phone and I'm able to add a payment method.

    Comment


      #3
      Re: No billing on file

      My payment method exists already. Credit card, billing address, everything. Use it all the time at Walmart.com. This account is through Walmart login. Payment info section of Vudu says this:
      "
      Payment Method: Walmart Wallet
      You can now rent or purchase the latest movies and TV shows on VUDU.
      For transactions, VUDU will charge the credit card on your Walmart.com account.
      "

      Nothing I do changes it. I tried removing and adding my credit card. I tried updating my address. Unlinking/relinking UV account. Uninstalling and reinstalling Vudu app. Nothing seems to help.

      Also, yes, latest version of app. Tried on a Samsung Galaxy S7 Edge. Also a Huawei Ascend Mate XT. Same thing.
      Last edited by moelsen; 04-05-2017, 03:55 PM. Reason: More info

      Comment


        #4
        Re: No billing on file

        PM me your email address on Vudu and I can remove the Walmart Wallet so you can add your new payment method.

        Comment


          #5
          Re: No billing on file

          Originally posted by FelipeF View Post
          PM me your email address on Vudu and I can remove the Walmart Wallet so you can add your new payment method.
          Thank you for the help! It works now.

          Comment


            #6
            Re: No billing on file

            Originally posted by FelipeF View Post
            PM me your email address on Vudu and I can remove the Walmart Wallet so you can add your new payment method.
            Should I pm you my email address too, or is a fix on the way?

            Comment


              #7
              Re: No billing on file

              Originally posted by moelsen View Post
              My payment method exists already. Credit card, billing address, everything. Use it all the time at Walmart.com. This account is through Walmart login. Payment info section of Vudu says this:
              "
              Payment Method: Walmart Wallet
              You can now rent or purchase the latest movies and TV shows on VUDU.
              For transactions, VUDU will charge the credit card on your Walmart.com account.
              "

              Nothing I do changes it. I tried removing and adding my credit card. I tried updating my address. Unlinking/relinking UV account. Uninstalling and reinstalling Vudu app. Nothing seems to help.

              Also, yes, latest version of app. Tried on a Samsung Galaxy S7 Edge. Also a Huawei Ascend Mate XT. Same thing.
              I have the exact same problem using a galaxy s7 edge. Please help!

              Comment


                #8
                Re: No billing on file

                I'm having the same exact problem adding the credit card billing file through Walmart. The "Add" button is still visible when I want to convert disc to digital. How do I PM you to get this fixed?

                Comment


                  #9
                  Re: No billing on file

                  Felipe, was that an open invitation for anyone with this problem to PM you? If so, thanks.

                  Comment


                    #10
                    Re: No billing on file

                    I am also have a similar issue. Can someone help here?

                    Comment


                      #11
                      Re: No billing on file

                      I'm having this issue, too. Can someone help fix it?

                      Comment


                        #12
                        Re: No billing on file

                        I just tried to purchase a movie and it's saying that I have no billing address on file when I know I do I've bought many movie

                        Comment


                          #13
                          Re: No billing on file

                          We are still working to fix this issue that's affecting certain accounts. As a work-around, you can add a payment method directly onto your Vudu account. Contact customer care so they can help you with the process of removing the Walmart payment method in order to do this.

                          Comment


                            #14
                            Re: No billing on file

                            I'm having the same issue. Can someone help me?

                            Comment


                              #15
                              I am also having this issue.

                              Comment

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