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Location must match billing address

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    #16
    Re: Location must match billing address

    I?ve a similar issue it?s D+D purchased which always worked with my office address. Once the new D to D launched the D+D only works with my home address.

    I?ve open and had closed multiple tickets to no resultion.
    Changed payment cards and types.
    Tried various alternative ways of writing address.

    Been dealing with it months and there is no resolution.

    STUPIDLY D+D only works with billing address. Which bad when my porch is cleanly visible from street.

    I had NO issue with shipping address not being billing address for years until this new D+D.

    My number one gripe with nothing expected to change from Vudu.

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      #17
      What is going on with this? I've never had this issue until about a week ago, I believe with the latest update. Always worked fine. Now I scan 2 or 3 titles, and then it starts saying I must be at my billing address. I wait about an hour, and it's back to normal. Start scanning again, and after scanning a few titles, it says I need to be at my billing location again, even though my phone has not moved off my desk since I originally started scanning...

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        #18
        This may seem so minor, but this is how I got it to work:

        My account on Vudu was set up with name as "John Smith" and my address as "123 Main St." But when I checked the statement of the credit card attached to my VUDO account, it was set up as "JOHN A SMITH, 123 MAIN ST." So apparently it has to match EXACTLY, meaning set up your VUDO account with all caps, or however it prints on your credit card statement. After I did this, BOOM!, Disc to Digital worked.

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          #19
          Adding the 4 digits on the end of the zip code, just worked for my brother. We tried EVERYTHING. We put it in like this ?xxxxx-xxxx?.

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            #20
            Thanks... it finally worked for me when I updated my payment info to match my card exactly, including all caps, middle initial, and zip+4. It seems ridiculous that this is necessary, but thanks for the tips! I was converting A Christmas Story, so you guys helped save Christmas!!

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              #21
              This pop up has finally hit me. I can't convert anything, says I'm not at my billing address, though I am, and it has always worked before, now this...

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                #22
                You can also try clearing your cache and data in the vudu app and then relaunch vudu app. Thats how i got mine workin .

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