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Location must match billing address

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  • mXcVoRteX
    replied
    I know it works thats why i posted it !!!!! Glad i could help !!!!

    Leave a comment:


  • Deebo
    replied
    Originally posted by mXcVoRteX View Post
    You can also try clearing your cache and data in the vudu app and then relaunch vudu app. Thats how i got mine workin .
    This! I have been having this problem forever with my Android app. Go into your app settings and clear your cache and data associated with it. You will need to log back in, and re-allow the use of location and camera, and boom.

    Leave a comment:


  • mXcVoRteX
    replied
    You can also try clearing your cache and data in the vudu app and then relaunch vudu app. Thats how i got mine workin .

    Leave a comment:


  • Wasteland
    replied
    This pop up has finally hit me. I can't convert anything, says I'm not at my billing address, though I am, and it has always worked before, now this...

    Leave a comment:


  • SolemnLoon
    replied
    Thanks... it finally worked for me when I updated my payment info to match my card exactly, including all caps, middle initial, and zip+4. It seems ridiculous that this is necessary, but thanks for the tips! I was converting A Christmas Story, so you guys helped save Christmas!!

    Leave a comment:


  • Zdale59
    replied
    Adding the 4 digits on the end of the zip code, just worked for my brother. We tried EVERYTHING. We put it in like this ?xxxxx-xxxx?.

    Leave a comment:


  • wcspalding
    replied
    This may seem so minor, but this is how I got it to work:

    My account on Vudu was set up with name as "John Smith" and my address as "123 Main St." But when I checked the statement of the credit card attached to my VUDO account, it was set up as "JOHN A SMITH, 123 MAIN ST." So apparently it has to match EXACTLY, meaning set up your VUDO account with all caps, or however it prints on your credit card statement. After I did this, BOOM!, Disc to Digital worked.

    Leave a comment:


  • Wasteland
    replied
    What is going on with this? I've never had this issue until about a week ago, I believe with the latest update. Always worked fine. Now I scan 2 or 3 titles, and then it starts saying I must be at my billing address. I wait about an hour, and it's back to normal. Start scanning again, and after scanning a few titles, it says I need to be at my billing location again, even though my phone has not moved off my desk since I originally started scanning...

    Leave a comment:


  • jeremymc7
    replied
    Re: Location must match billing address

    I?ve a similar issue it?s D+D purchased which always worked with my office address. Once the new D to D launched the D+D only works with my home address.

    I?ve open and had closed multiple tickets to no resultion.
    Changed payment cards and types.
    Tried various alternative ways of writing address.

    Been dealing with it months and there is no resolution.

    STUPIDLY D+D only works with billing address. Which bad when my porch is cleanly visible from street.

    I had NO issue with shipping address not being billing address for years until this new D+D.

    My number one gripe with nothing expected to change from Vudu.

    Leave a comment:


  • moelarrycurly
    replied
    Re: Location must match billing address

    Originally posted by Phe0nix View Post
    My post was long enough as it was so I didn?t explain
    Everything I tried and I did the same as you described
    And it didn?t work for my address.

    I posted this information to help others that have tried everything
    They?ve read in this thread as I did to no avail. Just because I didn?t
    Mention everything I tried doesn?t mean I didn?t try it.

    Glad you got yours working too and I feel horrible that you
    Don?t believe what worked with my address but I?ll try and
    Cope
    I do believe changing your address worked for you. I just don't think the 4 number extension in and of itself was the reason. I suspect your reconfirming and possibly inadvertently correcting your address was what cured your address problem. But if you have always used the 9 number zip code on all of your billing and service addresses then you apparently found where the error was.

    Leave a comment:


  • Phe0nix
    replied
    Re: Location must match billing address

    Originally posted by moelarrycurly View Post
    ^ While I am glad that changing your address solved your problem I have a hard time believing that the 4 number extension on the zip code solved the issue. I also live in a rural area and I solved my D2D problem by making sure the address for my home that appears on Google Maps was the exact same as the address I had on file with both the paying service (PayPal) and VUDU. In my cause it just meant eliminating a simple space in my address. I don't use the 4 number extension in my zipcode address on PayPal, VUDU and Google Maps does not show it.

    .
    My post was long enough as it was so I didn?t explain
    Everything I tried and I did the same as you described
    And it didn?t work for my address.

    I posted this information to help others that have tried everything
    They?ve read in this thread as I did to no avail. Just because I didn?t
    Mention everything I tried doesn?t mean I didn?t try it.

    Glad you got yours working too and I feel horrible that you
    Don?t believe what worked with my address but I?ll try and
    Cope

    Leave a comment:


  • moelarrycurly
    replied
    Re: Location must match billing address

    ^ While I am glad that changing your address solved your problem I have a hard time believing that the 4 number extension on the zip code solved the issue. I also live in a rural area and I solved my D2D problem by making sure the address for my home that appears on Google Maps was the exact same as the address I had on file with both the paying service (PayPal) and VUDU. In my cause it just meant eliminating a simple space in my address. I don't use the 4 number extension in my zipcode address on PayPal, VUDU and Google Maps does not show it.

    If you drill down through the VUDU app on your phone under Permissions you will have Location enabled. That's how VUDU determines your exact location using a combination of GPS, Cell-ID, and Wi-Fi to locate your device. If you own an Android phone the Google app will also have Location enabled. This is how you and your phone would be located in case of an emergency.

    Leave a comment:


  • Phe0nix
    replied
    Re: Location must match billing address

    I solved my issue with this and I'm in a rual area which are known to be
    An issue with the mobile app.
    This took awhile , I called Vudu support and nothing we tried worked but
    I pressed on.

    1. I selected account information on Vudu and kept trying different
    Variations of my address while editing my shipping address

    Normally I would have two choices:
    • continue editing address
    • use address as is


    Then finally It gave me a 3rd option
    • your current address is ( worded something like this )


    And so I choose the option to use the variation of my address as Vudu saw it.

    2. Using my online banking I altered my address to appear exactly as I just saved as
    My shipping address.

    Note Vudu had an hyphen and an extender after my zip code ( xxxxx-xxxxx) so I made sure I added this Because the post office uses this to be more exact about your physical address.

    3. On Vudu I updated my payment information which was already close but I added
    My 4 digit extender after my zip code separated with a hyphen and it gave me an error
    But allowed me to save it anyway.

    I didn't have to Uninstall the vudu app, it began working immediately on my iPhone 7 plus.

    Called Vudu and let them know I solved my issue with disc to digital and the representative
    Was surprised saying he's never heard of anyone getting it working that lived in a rual area
    That was having this issue
    He checked his trouble shooting steps and said adding a hyphen and an extender to the
    Zip wasn't one of the trouble shooting steps and that he was going to tell customers about
    This in the future to correct their issue with this error message regarding the location
    Not matching the billing address.

    If this helps anyone please reply in this thread to let me know if it helped solve your
    Issue with this error message

    Leave a comment:


  • Asrugan
    replied
    Re: Location must match billing address

    I've had the same issue since they relaunched the system. I spent over an hour on the phone with support trying to get it to work, and resorted to not only trying a number of fixes but actually walked around my place outside several hundred feet in a broad circle, wandering the neighborhood with a blu-ray and phone in hand, with no luck. I was told to "wait and see if the next update fixes things".

    That was months ago now.

    Leave a comment:


  • Jazcare
    replied
    Re: Location must match billing address

    Originally posted by Kappa123 View Post
    Can't use a PO BOX for mobile D2D from what we have been told. Unless you actually go to your PO BOX location and try to convert from there perhaps?
    I actually tried that since it's just a block from my house but it wouldn't work from there either. Lol

    Leave a comment:

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