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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Vudu on Vizio Co-Star

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    Vudu on Vizio Co-Star

    Vudu displays listing of my movies I have purchased but wont play them. Will just display a black screen

    #2
    Re: Vudu on Vizio Co-Star

    I'm in the same boat...I've swapped HDMI cables and even moved the Vizio CoStar to another TV, but still just a black screen. What's even weirder is the fact that I can watch trailers from Vudu, but not my movies. Also, I can fast forward or reverse and see the video but when I hit "Play" it goes back to a black screen.

    Comment


      #3
      Re: Vudu on Vizio Co-Star

      Same situation with my girlfriend, she gets a black screen, no video or audio. Only trailers will play.

      Comment


        #4
        Re: Vudu on Vizio Co-Star

        I would guess this is a DRM issue of some sort. The Co-Star was an Amazon customer return so I hope it wasn't hacked in some manner although everything else seems to work properly. I am an experienced Google TV user and I am not aware of any hack that would have broken the player but I won't even try to hack Google TV due to fear it would break the security compliance.

        Comment


          #5
          Re: Vudu on Vizio Co-Star

          Hello all,

          Can you guys post the software/firmware version currently installed on your devices and if possible a screen shot so I can pass this info along to our engineers, thanks!

          Comment


            #6
            Re: Vudu on Vizio Co-Star

            Could you please let us know :
            (1)This happened from the first time Vudu app is installed? just happened after some recent updates.
            (2) Any recent changes for your box?
            (3)please give us the software version from the Setting menu
            (4)From Vudu -> MyVudu -> Info & Setting, the device ID and VUDU Client Version.

            We are debugging this now.
            Thanks.

            Comment


              #7
              Re: Vudu on Vizio Co-Star

              Originally posted by eric.li View Post
              Could you please let us know :
              (1)This happened from the first time Vudu app is installed? just happened after some recent updates.
              (2) Any recent changes for your box?
              (3)please give us the software version from the Setting menu
              (4)From Vudu -> MyVudu -> Info & Setting, the device ID and VUDU Client Version.

              We are debugging this now.
              Thanks.
              1. From the start.
              2. No, just installed.
              3. The Co-Star is the most recent software version. Firmware ver. 3.2 build US 3.0
              4. Device ID laad3af and client ver. 3.1.0 (rev 107223)

              Comment


                #8
                Re: Vudu on Vizio Co-Star

                Originally posted by eric.li View Post
                Could you please let us know :
                (1)This happened from the first time Vudu app is installed? just happened after some recent updates.
                (2) Any recent changes for your box?
                (3)please give us the software version from the Setting menu
                (4)From Vudu -> MyVudu -> Info & Setting, the device ID and VUDU Client Version.

                We are debugging this now.
                Thanks.
                (1) First time
                (2) Vizio Co-Star brand new out of the box...2 weeks old and updated to the latest release
                (3) Same software version as previous poster
                (4) Not home now, but it is the latest Vudu client version

                Please help!

                Comment


                  #9
                  Re: Vudu on Vizio Co-Star

                  Originally posted by glenwms View Post
                  (1) First time
                  (2) Vizio Co-Star brand new out of the box...2 weeks old and updated to the latest release
                  (3) Same software version as previous poster
                  (4) Not home now, but it is the latest Vudu client version

                  Please help!
                  UPDATE: Vizio device ID is 0x1AAD460.

                  Comment


                    #10
                    Re: Vudu on Vizio Co-Star

                    Hi,

                    Are you able to playback any movies (other than trailers) from any other service provider?
                    We would like to find out if the DRM on your box is broken for VUDU only.

                    Comment


                      #11
                      Re: Vudu on Vizio Co-Star

                      Originally posted by bohungwu View Post
                      Hi,

                      Are you able to playback any movies (other than trailers) from any other service provider?
                      We would like to find out if the DRM on your box is broken for VUDU only.
                      Vudu is the only paid movie service I use. Since there's no HBO-Go app I can't test anything else. That being said, movies from Netflix play fine, but I don't believe there's any DRM involved with it.

                      It is crazy to see a black screen, but I can fast-forward and rewind and see the video, or go to the chapter selection icon in the bottom-left and see all the chapter thumbnails.

                      Comment


                        #12
                        Re: Vudu on Vizio Co-Star

                        Yes, we have been playing M-GO rentals without issue. Will connect the Ultraviolet account to Vudu, M-GO and Flixter to see if the same movies that won't play on Vudu will play with those services.

                        Comment


                          #13
                          Re: Vudu on Vizio Co-Star

                          Just checked Amazon Instant Video, it plays fine. She doesn't have a Netflix account but if that works for somebody else with this issue, I am sure it will work here as well and of course Netflix does use DRM, wouldn't have any content if it didn't although the DRM is likely very different than Vudu DRM. Google Play movies play fine as well.

                          Comment


                            #14
                            Re: Vudu on Vizio Co-Star

                            This sounds like a Vudu-only issue on our Co-Star. I really hope they'll be able to find out what's causing this.

                            Comment


                              #15
                              Re: Vudu on Vizio Co-Star

                              Any updates on a resolution for this issue?

                              Comment

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