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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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My UV movie doesn't show up...

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    My UV movie doesn't show up...

    The FAQ says:

    A. If you redeem a movie to an UltraViolet account, it automatically becomes available on every service that is attached to their UV account. For example, if I redeem ?Forrest Gump? to my UltraViolet account, which is attached to my VUDU account and another UV account, the movie will show up in both.
    I redeemed A Very Harold and Kumar Christmas like a month ago on UV's site. It shows up when I login to my account on their site so it obviously redeemed successfully. I just linked that account to here but that movie isn't showing up at all. What the hell is the point of UV if not all UV movies are supported?

    #2
    Re: My UV movie doesn't show up...

    I have a few also that don't show up. That Harold and Kumar you mentioned and the Underworld Trilogy, a Green Lantern animated movie and a couple others. About 10 of my movies don't show up here. Not sure why, since they are part of the disc to digital program except that Harold and Kumar movie.

    Comment


      #3
      Re: My UV movie doesn't show up...

      Agreed. I have 5 UV movies out of 18 that are not showing up in Vudu; Smurfs, Green Lantern: Emerald Knights, Harry Potter and the Deathly Hallow Part 1, Dolphin Tale & Dazed and Confused. 3 different studios so no clear explanation. 2 are not available on Vudu so that kinda makes sense but the other 3 are which makes no sense.

      Comment


        #4
        Re: My UV movie doesn't show up...

        Originally posted by Starkenator View Post
        Agreed. I have 5 UV movies out of 18 that are not showing up in Vudu; Smurfs, Green Lantern: Emerald Knights, Harry Potter and the Deathly Hallow Part 1, Dolphin Tale & Dazed and Confused. 3 different studios so no clear explanation. 2 are not available on Vudu so that kinda makes sense but the other 3 are which makes no sense.
        Me too, Deathly Hallows Part 2 is showing up on Vudu but Part 1 is not which doesn't make much sense. I have a ticket into Vudu and they says they're working on it.

        Comment


          #5
          Re: My UV movie doesn't show up...

          They have to be on Vudu and on the disc-to-digital list for them to work. For example, Green Lantern: Emerald Knights isn't on the disc-to-digital list (yet).

          The other ones I had missing were all Sony titles (Drive and Underworld Trilogy). I contacted Vudu support and they agree that it should have worked for my Sony movies so they are looking into it.

          Comment


            #6
            Re: My UV movie doesn't show up...

            Originally posted by sbuberl View Post
            They have to be on Vudu and on the disc-to-digital list for them to work. For example, Green Lantern: Emerald Knights isn't on the disc-to-digital list (yet).

            The other ones I had missing were all Sony titles (Drive and Underworld Trilogy). I contacted Vudu support and they agree that it should have worked for my Sony movies so they are looking into it.
            So I am not the only one that is not showing any Sony titles. Hopefully if they fix yours mine will show up too.

            Comment


              #7
              Re: My UV movie doesn't show up...

              Thanks for the information; we'll look into the matter. I'll update as soon as we have some more information for you.

              Comment


                #8
                Re: My UV movie doesn't show up...

                Originally posted by madmod20061 View Post
                I have a few also that don't show up. That Harold and Kumar you mentioned and the Underworld Trilogy, a Green Lantern animated movie and a couple others. About 10 of my movies don't show up here. Not sure why, since they are part of the disc to digital program except that Harold and Kumar movie.
                Which Green Lantern movie are you referring too?

                http://www.vudu.com/movies/#!content...merald-Knights

                or

                http://www.vudu.com/movies/#!content...n-First-Flight

                Comment


                  #9
                  Re: My UV movie doesn't show up...

                  Originally posted by dhatman View Post
                  "Green Lantern: Emerald Knights" I am pretty sure as that is the same one that doesn't show up on mine.

                  Comment


                    #10
                    Re: My UV movie doesn't show up...

                    Yes. Emerald knights.

                    Comment


                      #11
                      Re: My UV movie doesn't show up...

                      Originally posted by Starkenator View Post
                      "Green Lantern: Emerald Knights" I am pretty sure as that is the same one that doesn't show up on mine.
                      So you see this movie on your UV account; but it doesn't link to VUDU? Correct?

                      Comment


                        #12
                        Re: My UV movie doesn't show up...

                        Originally posted by dhatman View Post
                        So you see this movie on your UV account; but it doesn't link to VUDU? Correct?
                        Yes, me too. I looked it up, it's not on the disc-to-digital list, which I was told yesterday via email means it won't import until it is.

                        But there is still an issue with Sony movies not importing even when they are in the list. I have an open ticket about this from yesterday. They're looking into it.

                        Comment


                          #13
                          Re: My UV movie doesn't show up...

                          Originally posted by sbuberl View Post
                          Yes, me too. I looked it up, it's not on the disc-to-digital list, which I was told yesterday via email means it won't import until it is.

                          But there is still an issue with Sony movies not importing even when they are in the list. I have an open ticket about this from yesterday. They're looking into it.
                          Can you list your sony movies for me?

                          Comment


                            #14
                            Re: My UV movie doesn't show up...

                            Originally posted by dhatman View Post
                            Can you list your sony movies for me?
                            Yes:
                            - Drive
                            - Underworld
                            - Underworld: Evolution
                            - Underworld: Rise of the Lycans

                            Comment


                              #15
                              Re: My UV movie doesn't show up...

                              Originally posted by sbuberl View Post
                              Yes:
                              - Drive
                              - Underworld
                              - Underworld: Evolution
                              - Underworld: Rise of the Lycans
                              Also "The Smurfs" doesn't show for me on Vudu while it does on Ultraviolet.

                              Comment

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