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  1. #1
    Join Date
    Apr 2012
    Posts
    2

    Default My videos now won't play!

    I have rented a movie here once and was happy with the service so i came back. Tonight i rented the SD version of "Tucker and dale vs evil" and it won't play.

    I get this same error message about problem authenticating video on my account #3307 or something like that.

    I've tried on firefox, google chrome and IE.

    Help! I don't want to waste $4.00

  2. #2
    Join Date
    Feb 2007
    Posts
    418

    Default Re: My videos now won't play!

    Quote Originally Posted by rywolf3 View Post
    I have rented a movie here once and was happy with the service so i came back. Tonight i rented the SD version of "Tucker and dale vs evil" and it won't play.

    I get this same error message about problem authenticating video on my account #3307 or something like that.

    I've tried on firefox, google chrome and IE.

    Help! I don't want to waste $4.00
    Hi,

    There may have been a problem with one of the Adobe Flash Player updates that broke playback for some people. You might try re-installing the Flash plugin, and/or try this:

    http://www.macromedia.com/support/do...manager08.html

    Either way, if you are unable to play back the movie before it expires, you should call VUDU customer care for a refund.

  3. #3
    Join Date
    May 2012
    Posts
    1

    Default Re: My videos now won't play!

    I just joined vudu and rented my first movie... which will not play. It "buffered" for over and hour before I gave up. Not a positive way to start things off. I want a refund.

  4. #4
    Join Date
    Jul 2010
    Posts
    2,398

    Default Re: My videos now won't play!

    Quote Originally Posted by missskye View Post
    I just joined vudu and rented my first movie... which will not play. It "buffered" for over and hour before I gave up. Not a positive way to start things off. I want a refund.
    Misskye,

    please give our customer care team a call so we can apply a refund. We would be more than happy to walk you through re-installing flash on your computer as well.
    Dan H.
    VUDU Forum Moderator

  5. #5
    Join Date
    May 2012
    Posts
    2

    Default Re: My videos now won't play!

    I am having the exact same issue. Please tell me where this customer care number can be found. I've looked on your website and all I see are emails. This is ridiculous. The best part is, there is no problem whatsoever playing the advertisement for the DVD version of the movie I rented, but once it moves on to try to play the actual movie, it just says buffering, indefinitely. I ran your speed test and it shows 6196, more than enough. And this is for a standard definition video. My first attempt and it's really leaving a bad taste in my mouth. I don't think I will be using your service again, thanks for stealing my money.

  6. #6

    Default Re: My videos now won't play!

    Extremely frustrated I already checked my internet speed and is fine yet when I try to watch the movie I rented I cannot because it says
    Playback Error
    Unable to continue sure to a network error.
    I definitely want my money back!!

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