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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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VUDU buffering issues are getting worse

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    VUDU buffering issues are getting worse

    Are you experiencing more frequent buffering issues with VUDU??

    I've been a VUDU user for quite some time, and have enjoyed many buffering free HDX movies. Lately, over the last 3 months, I have experience a number of buffering issues, where the movie stops and rebuffers frequently. This doesn't happen every movie, but it is happening with greater frequency.

    My internet connection, as tested by VUDU speedtest, was 13mb download, so my ISP is not the problem, at lest during the test. I have 15mb fios service. Yet again I had a problem.

    I am getting sick and tired of contacting VUDU to fix this problem. With more buffering issues tonight, I waited on the phone for 30 minutes tonight before finally giving up. Maybe vudu would like to contact me instead.

    #2
    Re: VUDU buffering issues are getting worse

    Originally posted by tbglassman View Post
    My internet connection, as tested by VUDU speedtest, was 13mb download, so my ISP is not the problem,
    Testing high bandwidth does not necessarily mean that your ISP isn't the problem. If there are packet transfer problems, you will buffer as packets are lost. Vudu did help me sort out my issues, and I sounded just like you. Hopefully they will be able to do the same for you.

    Comment


      #3
      Re: VUDU buffering issues are getting worse

      Originally posted by jeffpn View Post
      Testing high bandwidth does not necessarily mean that your ISP isn't the problem. If there are packet transfer problems, you will buffer as packets are lost. Vudu did help me sort out my issues, and I sounded just like you. Hopefully they will be able to do the same for you.
      what did Vudu fix to correct your issue? thanks.

      Comment


        #4
        Re: VUDU buffering issues are getting worse

        Take a look at this post which should help and get you going in the right direction.

        Comment


          #5
          Re: VUDU buffering issues are getting worse

          I am about to lose my mind with this buffering issue! I have never had any issues with vudu in the past but over the past week all of our purchased movies are completely unwatchable. speedtest.net is showing out speed as around 20m and 4 upload. The speedtest from the device wont even function as it keeps saying there is an error. Netflix and everything else has been working fine but unable to figure out vudu at all. Is there any problems out there or advice I can be given to help out? Was planning on purchasing dark shadows but why bother if im not going to be able to watch it!

          Comment


            #6
            Re: VUDU buffering issues are getting worse

            Just want to follow-up to explain how I resolved the problem.

            First, VUDU tech support had me do the power cycling stuff, which did nothing to fix the problem. Movies were still buffering and the Vudu speedtest on my computer was abysmal (3000kbps). Keep in mind my Verizon fios service is 30mb and running the Speakeasy speedtest seems to confirm this. Tech support wanted to put me through to an upper tier tech support person but they had all gone home for the night. With all due respect, I was calling pretty late so understandable.

            Was eventually able to fix the problem on my own. It turned out to be a DNS problem after all (thanks to AYColumbia for providing the link above). Using the google or opendns server addresses proved to be the fix as far as playing movies on VUDU via my bluray player was concerned. On my computer, the vudu speedtest was still poor until I figured out how to change to DNS server in windows.

            Comment


              #7
              Re: VUDU buffering issues are getting worse

              Another update . . .

              The problem still exists despite using the Google or OpenDNS DNS servers. Did the vudu speedtest before starting the movie and got 20mbps. Began the movie (SnowWhite and the Huntsman). Movie started right up and got about 90 minutes into it, then the constant buffering started. Would not go 30 seconds without re-buffering. Switched to HD and still buffering.

              Called and spoke to a Tier 2 support person. He noticed my speed started around 6mbps at start of movie, then deteriorated from there. ON my computer, VUDU speedtest was only 1mbp. Had me set up a static IP address and put the device in the DMZ. This did not seem to help. Still buffering and low speeds.

              Tried the movie again while on the phone and this time it seemed better and support person noted I was getting 10 mbps. He said my speed was definatley fluctuating and he is going to escalate my case to the next tier and I should hear back in 3-5 business days.

              Later on, I ran the vudu speed test and I'm up around 30mbps! This was aorund 11:30pm. Starting to think this is a problem with using VUDU during peak times. Maybe a problem with Verizon Fios at peak times, or perhaps on the Vudu side. When I was having problems earlier, it was around 9pm.
              Last edited by tbglassman; 09-23-2012, 08:58 PM. Reason: New Info

              Comment


                #8
                Re: VUDU buffering issues are getting worse

                Originally posted by tbglassman View Post
                Another update . . .

                The problem still exists despite using the Google or OpenDNS DNS servers. Did the vudu speedtest before starting the movie and got 20mbps. Began the movie (SnowWhite and the Huntsman). Movie started right up and got about 90 minutes into it, then the constant buffering started. Would not go 30 seconds without re-buffering. Switched to HD and still buffering.

                Called and spoke to a Tier 2 support person. He noticed my speed started around 6mbps at start of movie, then deteriorated from there. ON my computer, VUDU speedtest was only 1mbp. Had me set up a static IP address and put the device in the DMZ. This did not seem to help. Still buffering and low speeds.

                Tried the movie again while on the phone and this time it seemed better and support person noted I was getting 10 mbps. He said my speed was definatley fluctuating and he is going to escalate my case to the next tier and I should hear back in 3-5 business days.

                Later on, I ran the vudu speed test and I'm up around 30mbps! This was aorund 11:30pm. Starting to think this is a problem with using VUDU during peak times. Maybe a problem with Verizon Fios at peak times, or perhaps on the Vudu side. When I was having problems earlier, it was around 9pm.
                Would you mind posting your case number so i can take a look at the streams you've had recently? I'd like to test a few things to see if we can get you streaming without issue again as well.

                Comment


                  #9
                  Re: VUDU buffering issues are getting worse

                  Here's my case number: 120921-000570

                  Any assistance you can provide would be greatly appreciated.

                  Also, as an fyi, I ran the vudu speedtests on my computer this morning and just now 3:50 EST and both times I had 30mb download, 10 mb upload.

                  Thanks again.

                  Comment


                    #10
                    Re: VUDU buffering issues are getting worse

                    Originally posted by tbglassman View Post
                    Here's my case number: 120921-000570

                    Any assistance you can provide would be greatly appreciated.

                    Also, as an fyi, I ran the vudu speedtests on my computer this morning and just now 3:50 EST and both times I had 30mb download, 10 mb upload.

                    Thanks again.
                    Your trace route looks really good throughout Verizon's network and VUDU. On your last rental your bandwidth did fluctuate a lot. Going from 10MBPS to 2MBPS.

                    Are you only using the Actiontek Router, or do you have an additional device(s) that provide DHCP on your network? Are you wired, or wirelessly connected?

                    Have you tried streaming from the Samsung device on your account?

                    Comment


                      #11
                      Re: VUDU buffering issues are getting worse

                      I am hardwired into the Actiontec.

                      I did not try streaming from the Samsung when I was having the problem, but I did go to my computer that is also hardwired into the Actiontec and ran the VUDU speedtest when I was having the streaming problem, and it showed very very low speeds.

                      Comment


                        #12
                        Re: VUDU buffering issues are getting worse

                        Originally posted by tbglassman View Post
                        I am hardwired into the Actiontec.

                        I did not try streaming from the Samsung when I was having the problem, but I did go to my computer that is also hardwired into the Actiontec and ran the VUDU speedtest when I was having the streaming problem, and it showed very very low speeds.
                        Please check out your private message when you have a moment. We'll need to do a bit of testing to see how we can get it fixed for you.

                        Comment


                          #13
                          Re: VUDU buffering issues are getting worse

                          Dhatman i am having the exact same issues. my reference number is 120922-000469 is there anyway I can get some help with this issue as well?

                          Comment


                            #14
                            Re: VUDU buffering issues are getting worse

                            Originally posted by armyjamhead10 View Post
                            Dhatman i am having the exact same issues. my reference number is 120922-000469 is there anyway I can get some help with this issue as well?
                            I did grab your case. I think your problem may be a bit different.

                            Comment


                              #15
                              Re: VUDU buffering issues are getting worse

                              In case anyone is following this thread, I felt I should provide an update.

                              Aftern spending lots of time changing DNS servers, making the device connection static, placing device in dmz, lots of power cycles, and lots of time on the phone and pm's with vudu tech support, I decided to replace my Verizon Actiontec Router with another one that I had access to.

                              I'm now getting three bars, the VUDU splash screen opens pretty quickly, and I was able to watch the Avengers HDX with absolutely no buffering. So at the moment, my issue seems very much to be a problem with my verizon supplied router. The one thing I never did try was to do a hard reset of the original router back to factory settings. That may have cured the issue. For now, with my new router, all seems good. If anything changes, I'll post back.

                              Also, just wanted to provide feedback on tech support: everyone I dealt with was very knowledgeable and tried just about everything to get me up and running. Compared to Verizon customer service, VUDU is hands down the winner!
                              Last edited by tbglassman; 09-26-2012, 09:31 PM. Reason: new info

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