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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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buffering problem

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    #1

    buffering problem

    I enrolled for Vudu, last night attempted to watch a movie. Got "buffering" every 10 seconds or co till finally got a error message.

    Called tech support. On for about 20 minutes could solve problem. Passed speed test, etc.

    They stated for me to run a trace and email back so engineer could look.
    Waiting answer today.........
    Vudu has a good concept about movies, but it got to work! We watch netflix on streaming but they didn't have current movies streaming. so we were trying something else.
    I am pretty tech confident. I feel they is a problem with Vudu and their upstreaming. (Maybe they should hire engineers from netflix, amazon, etc.)

    In looking at the forum....it seems buffering is a vudu problem.


    Hopefully can resolve problem.....I like the format for vudu....But it has to work. If not I will cancel membership.
    Tags: None
    #2
    Re: buffering problem

    Yes! It's such a great service in theory, but unless it works correctly, it's useless! I too get the buffering problem despite a rock solid 12Mbps internet connection. Unacceptable!!!

    Comment

      #3
      Re: buffering problem

      The buffering is very frustrating. The movies will run smoothly for the first 44 mins and then will start to buffer every 10 seconds or so! I have tried to watch 3 movies so far and can't seem to get through one of them. If this is the way Vudu works, I won't be a customer for long.

      Comment

        #4
        Re: buffering problem

        Originally posted by thecopleys View Post
        The buffering is very frustrating. The movies will run smoothly for the first 44 mins and then will start to buffer every 10 seconds or so! I have tried to watch 3 movies so far and can't seem to get through one of them. If this is the way Vudu works, I won't be a customer for long.
        Every movie you watch starts to buffer at the 44min mark?

        Comment

          #5
          Re: buffering problem

          I have the same problem, on more than one device.. I get the buffering on the Oppo 95, which is my favorite due to the ghigh quality.. I also get buffering on the Vudu Box with built in Hard disk, even though the movie is downloaded.. I agree, I will not rent or purchase any more movies until this is fixed.. I have 15Mbit down stream and all bars are green on Vudu.. Test is showing HDX..

          Another question, why can I not purchase HDX movie, why the useless SD format?!?

          Comment

            #6
            Re: buffering problem

            I also have this problem on my PS3 Didn't even get to watch my free movie because of this. I have tryed putting my PS3 on DMZ and it will now run the network test and pass at SD (fine for me since I only have an SDTV) and I get buffering every 10 seconds...absolute rubbish.

            Comment

              #7
              Re: buffering problem

              It seems like the buffering occurs mainly on new releases for a day or so.
              As demand on the server goes down a bit, the buffering also decreases.
              When playing the 10 min. preview to Fast Five on the day it was available,
              it constantly buffered both on HDX & HD. A couple days later it was fine.
              Does anyone else find this to be the case?

              Comment

                #8
                Re: buffering problem

                Originally posted by ARC_Stig View Post
                I also have this problem on my PS3 Didn't even get to watch my free movie because of this. I have tryed putting my PS3 on DMZ and it will now run the network test and pass at SD (fine for me since I only have an SDTV) and I get buffering every 10 seconds...absolute rubbish.
                Arc,

                Have you tried contacting our customer care team at (888)554-VUDU? We can optimize your network for VUDU and credit you so you can try your movie again. Please let me know if you have any questions.

                Comment

                  #9
                  Re: buffering problem

                  I watched 2 min. HDX previews of all the new releases this morning (Tuesday)
                  with no buffering at all. When I tried again at 7 p.m. they all buffered like crazy.
                  More users at home trying to access the same movies.
                  I guess the server can't handle too much demand all at once.

                  Comment

                    #10
                    Re: buffering problem

                    Like most streaming services VUDU also uses a content delivery network (CDN) that specializes in delivering high data rates to a large number of connected devices. Our CDN typically handles peak time traffic without any issues.

                    Specifically for new and popular titles a CDN works really well, since those titles are cached on servers close to the end users.

                    Can you please check what bandwidth you are getting with our speed test (you can test on the device under My VUDU -> Info & Settings or on our website http://speedtest.vudu.com).

                    Some ISPs have more problems than others during peak times since they are over-subscribing their bandwidth. That's why they typically don't guarantee minimum bandwidth either...

                    Hagen.

                    Comment

                      #11
                      Re: buffering problem

                      I did use your speed test. It's always about 11 mbps, even when the buffering occurs.

                      Comment

                        #12
                        Re: buffering problem

                        What does the speedtest on your VUDU device show? How is your device connected to your internet connection?

                        Comment

                          #13
                          Re: buffering problem

                          The "Test" on my PS3 always shows HDX capable with all 3 bars usually lit. It is on a wireless connection but my Netgear router puts out around 50 mbps on the G band. Again, I never have any problem
                          with buffering on movies other than new movies on or around release day. After that, they're buffer-free.

                          Comment

                            #14
                            Re: buffering problem

                            Originally posted by jsganz View Post
                            The "Test" on my PS3 always shows HDX capable with all 3 bars usually lit. It is on a wireless connection but my Netgear router puts out around 50 mbps on the G band. Again, I never have any problem
                            with buffering on movies other than new movies on or around release day. After that, they're buffer-free.
                            Please call our support line at 888-554-VUDU (8838). We'll need to run some tests to see what's going on as you shouldn't be seeing this issue with new releases.
                            Vudu Forum Moderator

                            Comment

                              #15
                              Re: buffering problem

                              I'm going to call Support as well. I downloaded Thor a few weeks ago and decided to watch it last night before I lose it....well within a few minutes into the movie, I got the buffering. So I logged out and tested my speeds. I was over the limit so I knew my network speed couldn't be the problem. But to be safe, I turned off my Vudu box, waited a few minutes, and then plugged it back.

                              Upon rebooting I checked my speeds -- they were fine. So I restarted the movie and it started buffering!! So I chose the selection of of watching it in HD. That went well for a while but then it, too, started buffering. I checked my network speeds and they were fine.

                              Frustrating!

                              Comment

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