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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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3D UV Amazing Spiderman?????

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    Re: 3D UV Amazing Spiderman?????

    Hi,

    I am having a similar issue with the Amazing Spider-Man. I have opened up Reference #140707-000070

    If anyone can help, that would be greatly appreciated.

    Thanks,

    Obert

    Comment


      Re: 3D UV Amazing Spiderman?????

      I am in the same boat as the others. I put in for support help on Sunday, sent in a picture of my code, and then the case was closed. Without fixing the problem. Can someone here look at it for me? Case # 140712-000469 . I am also having the same problem with Men in Black 3 3D, but haven't started a case for it yet. Thanks for any help,

      Tony

      Comment


        Re: 3D UV Amazing Spiderman?????

        Originally posted by DanielH View Post
        Please try to give support a chance to work your case. Please try to use as much description of the problem as you possible can so the support agent can take you down the correct path.
        Originally posted by RogerJ View Post
        Thank you for helping. My support request still has a few issues, though, if you get another chance to peek in. Thank you again.
        It's been a while now and there have been to updates with my ticket. Could you possibly take a look? Ticket: 140701-000338

        Thanks again!

        Comment


          Re: 3D UV Amazing Spiderman?????

          Originally posted by RogerJ View Post
          It's been a while now and there have been to updates with my ticket. Could you possibly take a look? Ticket: 140701-000338

          Thanks again!
          We're still waiting on this

          Comment


            Re: 3D UV Amazing Spiderman?????

            Ok, thank you for the update. Looks like this will just take some more time.

            Also, it looks like I need Hotel Transylvania 3D, too. I thought that was the only one that actually worked and that I already had the 3D for that but after double checking, I only have it in 2D. I'll update the ticket later with that as well. Thanks again.

            Comment


              Re: 3D UV Amazing Spiderman?????

              Hey Dan I haven't heard from you in a while regarding case number: 140729-000123. Just wondering if you have heard anything?

              Comment


                Re: 3D UV Amazing Spiderman?????

                Originally posted by flynhawaiian View Post
                Hey Dan I haven't heard from you in a while regarding case number: 140729-000123. Just wondering if you have heard anything?
                Checking in with them now for an update! Sorry again for the delay.

                Comment


                  Re: 3D UV Amazing Spiderman?????

                  I'll throw mine in as well, if you can look at it that would be awesome, if not, thank you still for helping people redeem the 3D versions Daniel H! You're Awesome!

                  #140828-000175

                  Comment


                    Re: 3D UV Amazing Spiderman?????

                    Do you have any new information? It's been a while.

                    Thanks.

                    Comment


                      Re: 3D UV Amazing Spiderman?????

                      Do you have Screenshots from another edition of The Amazing Spider-Man Blu-ray?

                      Comment


                        Re: 3D UV Amazing Spiderman?????

                        Against common sense I bought another code for Resident Evil: Retribution 3D. I tried redeeming it but it said I already own it. I already own only the 2D version, not 3D.

                        Now it has eaten my code and I've got nothing to show for it. I filed a ticket, 141101-000001. DanielH, would you mind taking a look at it, please? Maybe you could look at my other ticket, too? They don't seem to understand what is happening but I suspect you might.

                        Thank you!

                        Comment


                          Re: 3D UV Amazing Spiderman?????

                          Originally posted by RogerJ View Post
                          Against common sense I bought another code for Resident Evil: Retribution 3D. I tried redeeming it but it said I already own it. I already own only the 2D version, not 3D.

                          Now it has eaten my code and I've got nothing to show for it. I filed a ticket, 141101-000001. DanielH, would you mind taking a look at it, please? Maybe you could look at my other ticket, too? They don't seem to understand what is happening but I suspect you might.

                          Thank you!
                          I updated your ticket.

                          Comment


                            Re: 3D UV Amazing Spiderman?????

                            Is Men In Black 3D still supposed to give out 2D and 3D copies?

                            I contacted customer support about it with no luck (#150911-000244).

                            Comment


                              Re: 3D UV Amazing Spiderman?????

                              Originally posted by Alan Gordon View Post
                              Is Men In Black 3D still supposed to give out 2D and 3D copies?

                              I contacted customer support about it with no luck (#150911-000244).
                              2D, we don't offer 3D redemptions. We used to in the past on certain titles but the studios want 2D only.

                              Comment


                                Re: 3D UV Amazing Spiderman?????

                                Originally posted by FelipeF View Post
                                2D, we don't offer 3D redemptions. We used to in the past on certain titles but the studios want 2D only.
                                I redeemed "Hotel Transylvania" 3D last week and it gave me both 2D/3D?

                                Comment

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