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  1. #1
    Join Date
    Nov 2012
    Posts
    357

    Exclamation VUDU site states Password Reset Required

    Just tried to log in to my account and got this message.

    Password Reset Required
    Your VUDU password has expired. Please click the Reset button below to reset your password.
    After calling support to inquiry why was informed it was a precaution due to a security breach at corporate. Computer hard drives were stolen, containing account data.

    Now just received an email confirmimg what I was told.

    We want to let you know that there was a break-in at the VUDU offices on March 24, 2013, and a number of items were stolen, including hard drives.

    Our investigation thus far indicates that these hard drives contained customer information, including names, email addresses, postal addresses, phone numbers, account activity, dates of birth and the last four digits of some credit card numbers. It's important to note that the drives did NOT contain full credit card numbers, as we do not store that information. Additionally, please note if you have never set a password on the VUDU site and have only logged in through another site, your password was not on the hard drives.

    While the stolen hard drives included VUDU account passwords, those passwords were encrypted. We believe it would be difficult to break the password encryption, but we can't rule out that possibility given the circumstances of this theft. So we think it's best to be proactive and ask that you be proactive as well.

    SECURITY PRECAUTIONS:

    If you had a password set on the VUDU site, we have taken the precaution of expiring and resetting that password. To create a new password, go to www.vudu.com. Click the "Sign In" button at the top of the page. Enter your current username and current password when prompted, then follow the instructions to reset your password securely. Also, if you use your expired VUDU password on any other sites, we strongly recommend that you change it on those sites as well.

    As always, remember that VUDU will never ask you for personal or account information in an e-mail. Please use caution if you receive any emails or phone calls from anyone asking for personal information or directing you to a web site where you are asked to provide personal information.

    As an added precaution, we are arranging to have AllClear ID protect your identity for one year at no cost to you. We have FAQs on our web site (vudu.com/passwordreset) to answer questions on the incident and to more fully describe how to use the AllClear ID service. We have reported this incident to law enforcement and are cooperating fully with their investigation. We want you to know that we take this matter very seriously, and we apologize for any inconvenience this may have caused you.

    Thank you,

    Prasanna Ganesan
    Chief Technology Officer, VUDU

    If anyone has any questions, please visit the FAQ website below:

    http://www.vudu.com/password_faq.html
    Last edited by DanielH; 04-09-2013 at 01:45 PM. Reason: Adding clarification

  2. #2

    Default Re: VUDU site states Password Reset Required

    I also had trouble logging in to the forums after changing my Vudu password.

  3. #3
    Join Date
    Jul 2012
    Posts
    493

    Default Re: VUDU site states Password Reset Required

    Quote Originally Posted by aaronwt View Post
    I also had trouble logging in to the forums after changing my Vudu password.
    I think they are seperate systems.

  4. #4
    Join Date
    Jul 2010
    Posts
    2,416

    Default Re: VUDU site states Password Reset Required

    Quote Originally Posted by aaronwt View Post
    I also had trouble logging in to the forums after changing my Vudu password.
    Hi Aaron,

    The password reset shouldn't affect your forum account. What happened when you tried to log-in?
    Dan H.
    VUDU Forum Moderator

  5. #5
    Join Date
    Dec 2011
    Posts
    662

    Default What is "Use PLUS"

    I also had to reset today. But what is this on my Account Info page? Is Walmart/VUDU trying to sell a security product:

    AllClear ID Protection

    You're eligible for AllClear SECURE. If you need help protecting your identity, just call 1.855.434.8077. For additional protection, click the Use PLUS button below.

    USE PLUS

    Use Redemption code: XXXX-0565-5504-XXXX
    My D2D HDX Wish List: MGM Titles

  6. #6
    Join Date
    Jul 2010
    Posts
    2,416

    Default Re: What is "Use PLUS"

    Quote Originally Posted by E55KEV View Post
    I also had to reset today. But what is this on my Account page? Is Walmart/VUDU trying to sell a security product:

    AllClear ID Protection

    You're eligible for AllClear SECURE. If you need help protecting your identity, just call 1.855.434.8077. For additional protection, click the Use PLUS button below.

    USE PLUS

    Use Redemption code: XXXX-0565-5504-XXXX

    Hi Kev,

    We have arranged to have AllClear ID provide you with an identity protection service for one year. This service will be at no cost to you.

    Refer to our FAQ page for more information: http://www.vudu.com/password_faq.html
    Dan H.
    VUDU Forum Moderator

  7. #7
    Join Date
    Nov 2012
    Posts
    357

    Default Re: What is "Use PLUS"

    Quote Originally Posted by E55KEV View Post
    I also had to reset today. But what is this on my Account page? Is Walmart/VUDU trying to sell a security product:

    AllClear ID Protection

    You're eligible for AllClear SECURE. If you need help protecting your identity, just call 1.855.434.8077. For additional protection, click the Use PLUS button below.

    USE PLUS

    Use Redemption code: XXXX-0565-5504-XXXX
    VUDU is providing Identity Theft protection FREE for a year as a precaution.

  8. #8
    Join Date
    Oct 2012
    Posts
    122

    Default Re: VUDU site states Password Reset Required

    I've not been prompted to reset my password at login after several successful login attempts. Should I just go ahead and change it anyway?

  9. #9
    Join Date
    Jul 2010
    Posts
    2,416

    Default Re: VUDU site states Password Reset Required

    Quote Originally Posted by chnandler_bong View Post
    I've not been prompted to reset my password at login after several successful login attempts. Should I just go ahead and change it anyway?

    Do you use Facebook to log in to your VUDU account? If so, you should be alright. If you use VUDU to login, then please reset your password.
    Dan H.
    VUDU Forum Moderator

  10. #10
    Join Date
    Aug 2012
    Posts
    267

    Default Re: VUDU site states Password Reset Required

    Is it all accounts or only select accounts impacted? I logged in and saw no prompt nor received any email.

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