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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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VUDU site states Password Reset Required

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    VUDU site states Password Reset Required

    Just tried to log in to my account and got this message.

    Password Reset Required
    Your VUDU password has expired. Please click the Reset button below to reset your password.
    After calling support to inquiry why was informed it was a precaution due to a security breach at corporate. Computer hard drives were stolen, containing account data.

    Now just received an email confirmimg what I was told.

    We want to let you know that there was a break-in at the VUDU offices on March 24, 2013, and a number of items were stolen, including hard drives.

    Our investigation thus far indicates that these hard drives contained customer information, including names, email addresses, postal addresses, phone numbers, account activity, dates of birth and the last four digits of some credit card numbers. It's important to note that the drives did NOT contain full credit card numbers, as we do not store that information. Additionally, please note if you have never set a password on the VUDU site and have only logged in through another site, your password was not on the hard drives.

    While the stolen hard drives included VUDU account passwords, those passwords were encrypted. We believe it would be difficult to break the password encryption, but we can't rule out that possibility given the circumstances of this theft. So we think it's best to be proactive and ask that you be proactive as well.

    SECURITY PRECAUTIONS:

    If you had a password set on the VUDU site, we have taken the precaution of expiring and resetting that password. To create a new password, go to www.vudu.com. Click the "Sign In" button at the top of the page. Enter your current username and current password when prompted, then follow the instructions to reset your password securely. Also, if you use your expired VUDU password on any other sites, we strongly recommend that you change it on those sites as well.

    As always, remember that VUDU will never ask you for personal or account information in an e-mail. Please use caution if you receive any emails or phone calls from anyone asking for personal information or directing you to a web site where you are asked to provide personal information.

    As an added precaution, we are arranging to have AllClear ID protect your identity for one year at no cost to you. We have FAQs on our web site (vudu.com/passwordreset) to answer questions on the incident and to more fully describe how to use the AllClear ID service. We have reported this incident to law enforcement and are cooperating fully with their investigation. We want you to know that we take this matter very seriously, and we apologize for any inconvenience this may have caused you.

    Thank you,

    Prasanna Ganesan
    Chief Technology Officer, VUDU

    If anyone has any questions, please visit the FAQ website below:

    http://www.vudu.com/password_faq.html
    Last edited by DanielH; 04-09-2013, 01:45 PM. Reason: Adding clarification

    #2
    Re: VUDU site states Password Reset Required

    I also had trouble logging in to the forums after changing my Vudu password.

    Comment


      #3
      Re: VUDU site states Password Reset Required

      Originally posted by aaronwt View Post
      I also had trouble logging in to the forums after changing my Vudu password.
      I think they are seperate systems.

      Comment


        #4
        Re: VUDU site states Password Reset Required

        Originally posted by aaronwt View Post
        I also had trouble logging in to the forums after changing my Vudu password.
        Hi Aaron,

        The password reset shouldn't affect your forum account. What happened when you tried to log-in?

        Comment


          #5
          What is "Use PLUS"

          I also had to reset today. But what is this on my Account Info page? Is Walmart/VUDU trying to sell a security product:

          AllClear ID Protection

          You're eligible for AllClear SECURE. If you need help protecting your identity, just call 1.855.434.8077. For additional protection, click the Use PLUS button below.

          USE PLUS

          Use Redemption code: XXXX-0565-5504-XXXX

          Comment


            #6
            Re: What is "Use PLUS"

            Originally posted by E55KEV View Post
            I also had to reset today. But what is this on my Account page? Is Walmart/VUDU trying to sell a security product:

            AllClear ID Protection

            You're eligible for AllClear SECURE. If you need help protecting your identity, just call 1.855.434.8077. For additional protection, click the Use PLUS button below.

            USE PLUS

            Use Redemption code: XXXX-0565-5504-XXXX

            Hi Kev,

            We have arranged to have AllClear ID provide you with an identity protection service for one year. This service will be at no cost to you.

            Refer to our FAQ page for more information: http://www.vudu.com/password_faq.html

            Comment


              #7
              Re: What is "Use PLUS"

              Originally posted by E55KEV View Post
              I also had to reset today. But what is this on my Account page? Is Walmart/VUDU trying to sell a security product:

              AllClear ID Protection

              You're eligible for AllClear SECURE. If you need help protecting your identity, just call 1.855.434.8077. For additional protection, click the Use PLUS button below.

              USE PLUS

              Use Redemption code: XXXX-0565-5504-XXXX
              VUDU is providing Identity Theft protection FREE for a year as a precaution.

              Comment


                #8
                Re: VUDU site states Password Reset Required

                I've not been prompted to reset my password at login after several successful login attempts. Should I just go ahead and change it anyway?

                Comment


                  #9
                  Re: VUDU site states Password Reset Required

                  Originally posted by chnandler_bong View Post
                  I've not been prompted to reset my password at login after several successful login attempts. Should I just go ahead and change it anyway?

                  Do you use Facebook to log in to your VUDU account? If so, you should be alright. If you use VUDU to login, then please reset your password.

                  Comment


                    #10
                    Re: VUDU site states Password Reset Required

                    Is it all accounts or only select accounts impacted? I logged in and saw no prompt nor received any email.

                    Comment


                      #11
                      Re: VUDU site states Password Reset Required

                      Originally posted by swiss21 View Post
                      Is it all accounts or only select accounts impacted? I logged in and saw no prompt nor received any email.
                      This impacts accounts that have a user ID and password on VUDU.com. Accounts that log in through Facebook or Walmart should not be impacted.

                      Comment


                        #12
                        Re: VUDU site states Password Reset Required

                        Why did you change the password rules?? I can't come up with a password, I can possibly remember, that your system will accept. Crazy!!!!

                        Comment


                          #13
                          Re: VUDU site states Password Reset Required

                          Any time I try to log in with my facebook account, it tells me my password needs reset, so I click reset and it instantly fails and says it cant be done and to contact customer support, I changed my password on Facebook as that is what I used to access Vudu but that didn't do anything either, it still wants me to reset it and I cant seem to do that.....is there any other way?

                          Thanks

                          Comment


                            #14
                            Re: VUDU site states Password Reset Required

                            The reports seem to show that only the passwords were encrypted, not the rest of our data such as date of birth, home address, etc. If this is the case it's shameful on Vudu's part. Encryption has matured to the point that even the FBI and NSA are complaining that they are unable to break passwords of today's confiscated laptops from criminals. ALL of Vudu's customer data should have been encrypted with schemes that many of their own customers employ every day on their own devices that would have offered ironclad protection against such nonsense. It's not hard to encrypt drives and should be impossible to decrypt them in 2013 (again - per the Feds). Total lazy, 1990's amateur-hour over there at Vudu.

                            Comment


                              #15
                              Re: VUDU site states Password Reset Required

                              I reset my password and followed the given instructions, but I couldn't find any information on the AllClear identity theft offer...I followed the instructions in the FAQ. No luck. Could someone please provide a link, or better explain where the information can be found. Thanks

                              Comment

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