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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

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Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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Trouble with the new D2D software?

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    Trouble with the new D2D software?

    I downloaded the new D2D software and now it won't recognize any dvd's that I want to convert!! (Had the old beta software and used it fine)
    Anybody else having problems??

    #2
    Re: Trouble with the new D2D software?

    Originally posted by blumovielvr View Post
    I downloaded the new D2D software and now it won't recognize any dvd's that I want to convert!!
    I just tried two DVDs on the new software and they both identified correctly.

    Comment


      #3
      Re: Trouble with the new D2D software?

      I'm having the same issue. Just converted a DVD the other day with no problem. Literally just downloaded the update and nothing works. I'm through 4 DVD's with zero success so far.

      Comment


        #4
        Re: Trouble with the new D2D software?

        Originally posted by tbdave View Post
        I just tried two DVDs on the new software and they both identified correctly.
        Hmmmm, that is so weird!! I know the movies are on the list of movies that can be converted. Guess I will uninstall & reinstall the software.

        Comment


          #5
          Re: Trouble with the new D2D software?

          Originally posted by Chuckstyle View Post
          I'm having the same issue. Just converted a DVD the other day with no problem. Literally just downloaded the update and nothing works. I'm through 4 DVD's with zero success so far.
          Same here!!

          Comment


            #6
            Re: Trouble with the new D2D software?

            List the DVDs that are giving you a problem. Maybe someone here can test them.

            I had no problem with:

            House Of The Dead
            The Hills Run Red

            Comment


              #7
              Re: Trouble with the new D2D software?

              Originally posted by tbdave View Post
              List the DVDs that are giving you a problem. Maybe someone here can test them.

              I had no problem with:

              House Of The Dead
              The Hills Run Red
              Stripes
              The Craft
              Halloween II
              Weird Science

              That is just 4 of the several I have tried. I also uninstalled & reinstalled the software. Still the same.

              Comment


                #8
                Re: Trouble with the new D2D software?

                The Matrix - Reloaded
                The Matrix - Revolutions
                Field of Dreams
                American Pie
                TMNT (animated movie from '07 or so)

                I've already uninstalled and re-installed the program too. Still no success.

                Comment


                  #9
                  Re: Trouble with the new D2D software?

                  Originally posted by blumovielvr View Post
                  Stripes
                  The Craft
                  Halloween II
                  Weird Science
                  Sorry, I don't have any of those on DVD.

                  Comment


                    #10
                    Re: Trouble with the new D2D software?

                    Do techs ever roam these forums?

                    Comment


                      #11
                      Re: Trouble with the new D2D software?

                      Originally posted by Chuckstyle View Post
                      The Matrix - Reloaded
                      The Matrix - Revolutions
                      Field of Dreams
                      American Pie
                      TMNT (animated movie from '07 or so)

                      I've already uninstalled and re-installed the program too. Still no success.
                      This is serious problem and we would like to learn about it. Please tell us the setup OS, number of drive.

                      I have learned sometimes the older app can give the problem. Please do the following if you want to reinstall.
                      - Uninstall Adobe Air, VUDU To Go from Control panel
                      - delete %APPDATA%\com.vudu.air.Downloader, and %APPDATA%\Adobe\AIR
                      - reinstall the new app (it will install Adobe Air).

                      I will be following this thread to learn about this issue.

                      Thanks,
                      LLN

                      Comment


                        #12
                        Re: Trouble with the new D2D software?

                        Originally posted by Chuckstyle View Post
                        The Matrix - Reloaded
                        The Matrix - Revolutions
                        American Pie
                        I tried these 3 DVDs and they all identified correctly.

                        Comment


                          #13
                          Re: Trouble with the new D2D software?

                          Originally posted by blumovielvr View Post
                          I downloaded the new D2D software and now it won't recognize any dvd's that I want to convert!! (Had the old beta software and used it fine)
                          Anybody else having problems??
                          Do you see any error? What was the message on the screen?

                          Thanks,
                          LLN

                          Comment


                            #14
                            Re: Trouble with the new D2D software?

                            Originally posted by Chuckstyle View Post
                            The Matrix - Reloaded
                            The Matrix - Revolutions
                            Field of Dreams
                            American Pie
                            TMNT (animated movie from '07 or so)

                            I've already uninstalled and re-installed the program too. Still no success.
                            Please tell me the error on the screen for those titles.

                            Thanks,
                            LLN

                            Comment


                              #15
                              Re: Trouble with the new D2D software?

                              Did everything on your list however, I could not find the "%APPDATA%\com.vudu.air.Downloader, and %APPDATA%\Adobe\AIR"
                              Tried searching the registry for them but it could not find them. Can you tell me where they are located? Thanks.

                              Comment

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