Walmart not doing In-Store Disc to Digital??

[bm_engineer86]

Re: Walmart not doing In-Store Disc to Digital??

if you do the D2D in walmart to do you still get the 50% off if you do atleast 10 movies?

[Grey Ghost]

Re: Walmart not doing In-Store Disc to Digital??

if you do the D2D in walmart to do you still get the 50% off if you do atleast 10 movies?

No, discount is for home only.

[awarlock]

Re: Walmart not doing In-Store Disc to Digital??

I started this post on 5.23.14 and here it is 10.8.14 (I checked again a couple of weeks ago) and my local Walmart (Hays, KS) still either hasn't fixed or doesn't have a clue how to do In-Store Disc to Digital.

[Capt-Cupcake]

Re: Walmart not doing In-Store Disc to Digital??

I started this post on 5.23.14 and here it is 10.8.14 (I checked again a couple of weeks ago) and my local Walmart (Hays, KS) still either hasn't fixed or doesn't have a clue how to do In-Store Disc to Digital.

Call 1-800-Walmart and complain. They will contact the store manager, and the employees will be trained in how to do it.

I had to do this in order to get my local store trained in the process, and now they know how to do it.

[AwfulWaffle]

Re: Walmart not doing In-Store Disc to Digital??

It took me 8 trips to 3 different Wal Marts to get mine done. One guy even tried to tell me I can't do that because it's copyright infringement

So Wal Mart no longer gets any money from me unless its D2D at home.

[Gnatevil]

Re: Walmart not doing In-Store Disc to Digital??

I finally got my batch converted yesterday; one of the employees figured out how to get around the error message.

Do you remember what they had to do to get around the error message? Still have the issue at my Wal-Mart. But, at least the people at mine know me and how how to do the Vudu conversions...just the system at this time.

[ShiftyG]

Re: Walmart not doing In-Store Disc to Digital??

The error that I kept getting at my Walmart was a timeout when trying to process the order, which makes sense given around the time that issue started the website started taking forever to navigate and the Roku app takes several attempts to login.

Do you remember what they had to do to get around the error message? Still have the issue at my Wal-Mart. But, at least the people at mine know me and how how to do the Vudu conversions...just the system at this time.

[FelipeF]

Re: Walmart not doing In-Store Disc to Digital??

If you ever encounter difficulties checking out at a Walmart store, please ask the employee to contact Walmart IT. Especially with the timing out issues, that's definitely a network infrastructure issue. Any issues related to clearing carts or content issues then feel free to contact Vudu. Voicing your concern to the store manager will also help tremendously. The manager should then create a ticket with Walmart IT for a resolution.

[tsken02]

Re: Walmart not doing In-Store Disc to Digital??

I was in Walmart store 1861 today. The Photo area had no Internet connection, and could not get to the VUDU site, nor Walmart.com. Tried the Wireless department, but the lady had a long line, and couldn't help. She suggested Customer Service. Customer Service was able to get to the Vudu site, but it was not working. They could not login. They could not find the Vudu manual in Customer Service, or Photo. They didn't know who to call.

I called the Vudu customer support line, and they told me the Associate should call the 700-Walmart line for assistance. They seemed reluctant to ask for help. I spoke to a manager, but made no progress. After about an hour, I gave up.

Since I travel, it will be next weekend before I can try again. Pretty frustrating experience. I do wish the Vudu-to-Go supported all D2D titles, but that's just not the case. I tried the other D2D services, but my discs didn't work there either.

I was trying to convert:
TCM Greatest Classic Legends: James Stewart
(The Shop Around the Corner / The Stratton Story / The FBI Story / The Spirit of St. Louis)
The first title works, fine, but not the rest.

[Capt-Cupcake]

Re: Walmart not doing In-Store Disc to Digital??

Two of my local Walmart stores are having trouble. The store I most often go to (and one of the associates whom most often assists me) were unable to assist on Friday.

It seems they they were taken off line for a day or so for systems upgrades, and when they came back online, the Vudu password stopped working. Now I know that this isn't a case of an employee not knowing the password. This particular associate is a Vudu whiz who's helped me countless times in the past. I've even watched her train new employees on how to do it. No, this was a case of her honestly being baffled because he usual password simply didn't work anymore.

She requested that I come back on Monday so that she could try to acquire a new password. We'll see how it goes

(Oh, I mentioned two store. When she was unable to use her password, I started driving home and passed another Walmart on the drive home. They have done D2D for me there on an occasion or two, but I more often go to the other store. I figured since my primary store was unable, I might as well try it there. They had the same issue. They'd also been down for upgrades, and found that their assigned password was no longer working)

[Donborvio]

Re: Walmart not doing In-Store Disc to Digital??

Fantastic suggestion if only that:

-This issue hadn't been going on for MONTHS at many, many locations.
-Trying to contact Walmart IT was 1+ hour wait when I went there. I wasn't going to wait around for that long for a possible fix!

If you ever encounter difficulties checking out at a Walmart store, please ask the employee to contact Walmart IT. Especially with the timing out issues, that's definitely a network infrastructure issue. Any issues related to clearing carts or content issues then feel free to contact Vudu. Voicing your concern to the store manager will also help tremendously. The manager should then create a ticket with Walmart IT for a resolution.

[Mega Powers]

Re: Walmart not doing In-Store Disc to Digital??

I will respond to the thread only to say that I have been having problems with in-store D2D lately as well. The two Walmarts closest to me have lately been having problems putting the order in. I should note that I have been using these two stores for D2D SEVERAL times for over a year. From now on I will take the advice from this thread.

[PFloyd]

Re: Walmart not doing In-Store Disc to Digital??

Do you remember what they had to do to get around the error message? Still have the issue at my Wal-Mart. But, at least the people at mine know me and how how to do the Vudu conversions...just the system at this time.

I experienced this problem a lot when I went to Walmart and we loaded a high number of titles in my cart at once (orders that were $150-$250). The solution was to start over and split it up into smaller batches/orders. I didn't pay attention to what the magic number was, but given that 50 is the magic number for in-home D2D, that's probably a good guess; plus I'm pretty sure we made the smaller orders about $80 or so, so that would definitely be less than 50 titles.

[Capt-Cupcake]

Re: Walmart not doing In-Store Disc to Digital??

My local Walmart (that never had problems in the past) still can't figure out their new password after a system reboot. None of their passwords work anymore. I've had an order in my cart since Friday and none of them can get in to process it.

[Capt-Cupcake]

Re: Walmart not doing In-Store Disc to Digital??

My local Walmart (that never had problems in the past) still can't figure out their new password after a system reboot. None of their passwords work anymore. I've had an order in my cart since Friday and none of them can get in to process it.

I'm in My local Walmart now. They got the password reset, but now they too are getting the 'timing out' error that others have reported.