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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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UV Redemption -- Lag Time

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    UV Redemption -- Lag Time

    Here is my issue:

    My family members each have separate Vudu accounts, but we are linked to the same UVVU library. I redeem a code in Vudu Account #1. Over the past couple weeks, there has been a serious lag time for the title to show up in Vudu Account #2 and #3, ranging anywhere from a couple hours to a couple days, even though the title is immediately showing up on UVVU.

    Any ideas on how to expedite the upstream/downstream issue so the title shows up quicker in Account #2 and #3? My total library is about 1000 movie titles and 10 TV shows, so I don't think that size would be causing the issue. I'm not sure if the issue on Vudu's network or the UV-universe in general

    Any help would be greatly appreciated.

    #2
    Re: UV Redemption -- Lag Time

    It must only be specific to certain titles because my U/V redemptions have been appearing immediately after redeeming.

    Comment


      #3
      Re: UV Redemption -- Lag Time

      I think it has something to do with the UV locker. sometimes titles from one of our accounts don't show in the other accounts connected to it until one of us adds something ourselves. That site has been a bit of a "work in progress" to say the least.

      Comment


        #4
        Re: UV Redemption -- Lag Time

        I've noticed the lag time also. I have the main account and they show up immediately there. I check UVVU.com but the movies don't show there right away. Because of this, the other accounts that I share with don't get the movies. So far, it's been taking upwards of a week for the movies to show in UVVU and then they show up in the other accounts. I think it is an issue more with UVVU than with Vudu. Prime example right now, John Wick. Shows in my Vudu, doesn't show in UVVU so it doesn't show in other accounts. (also not showing on flixster or cinemanow). I redeemed on Tuesday...still waiting...

        Comment


          #5
          Re: UV Redemption -- Lag Time

          The lag time has been getting worse and worse.


          Redeemed a few movies yesterday and they are yet to transfer.

          Can Vudu just refresh people libraries at least once a day to push movies through?

          Comment


            #6
            Re: UV Redemption -- Lag Time

            Originally posted by jgiovanni View Post
            The lag time has been getting worse and worse.


            Redeemed a few movies yesterday and they are yet to transfer.

            Can Vudu just refresh people libraries at least once a day to push movies through?
            Vudu is very likely not the issue here its more likely on UVVU.com's side. i can say that movies i bought on Vudu yesterday showed up on UVVU.com today the exceptions seem to be Sony pictures and if you followed there hack at all the sony computer systems are still not at 100% from the hack so that probably has a bit to do with it

            Comment


              #7
              Re: UV Redemption -- Lag Time

              This certainly may not work for everyone or all cases, but I've had a lot of luck by going to the actual link for the movie. Every time I've done that, the Purchase option goes away after a few seconds, and is replaced with Download.

              I only seem to have lag when my brother adds a movie to his account, not when I add one myself.

              Comment


                #8
                Re: UV Redemption -- Lag Time

                Lag time continues to suffer. I'm going on 48 hours since I redeemed Game of Thrones - Season 4, and it still has not shown up in the secondary accounts.

                I'm still not sure that this issue may not be on the Vudu side. It doesn't seem that the titles are going upstream from Vudu to UVVU in a timely manner (which, of course, prevents the title from going downstream to the other secondary accounts). Currently, the titles are not showing up in UVVU when I conduct a search, but I know that UVVU isn't the most reliable site.

                If anyone is having better luck, let me know. Thanks!

                Comment


                  #9
                  Re: UV Redemption -- Lag Time

                  Originally posted by Cdfuller View Post
                  Lag time continues to suffer. I'm going on 48 hours since I redeemed Game of Thrones - Season 4, and it still has not shown up in the secondary accounts.

                  I'm still not sure that this issue may not be on the Vudu side. It doesn't seem that the titles are going upstream from Vudu to UVVU in a timely manner (which, of course, prevents the title from going downstream to the other secondary accounts). Currently, the titles are not showing up in UVVU when I conduct a search, but I know that UVVU isn't the most reliable site.

                  If anyone is having better luck, let me know. Thanks!
                  I created separate VUDU and UVVU account for each memeber of my family (kids are out of the house now). I manage all my kids accounts and when I notice that titles are not pushing thru, I do a manual unlink and re-link on their VUDU accounts to UVVU. 9 times out of 10, the movies with roll over the first try. Sometimes, I have to do it twice. Other then that, things are going fine.

                  Comment


                    #10
                    Re: UV Redemption -- Lag Time

                    I've been working around this by using a 2-step process. When I buy/redeem a new UV title that isn't showing up in my other Vudu accounts right away, I login to whichever Vudu account I used to buy/redeem, then I unlink and then relink the UV account. THEN I login to the other Vudu accounts that share that UV library, and unlink and then relink those UV accounts. This always seems to work whenever I need to resort to this.

                    EDIT: In my mind, this is best explained as the first step being the "push", pushing the new title from the Vudu account that made the initial purchase to the UV locker; and the second step being the "pull", which pulls the new title from the UV locker and updates the other Vudu account(s). I know that the other day I didn't do the first step, just the second step and the title did not show up in my other accounts. I immediately went back to the account that made the initial purchase and performed the first step, and then did the second step again (on the other accounts), and the title immediately showed up in all those other accounts . . .

                    Comment


                      #11
                      Re: UV Redemption -- Lag Time

                      This lag time problem is a major pain in the butt. Seems to be getting longer.

                      Comment


                        #12
                        Re: UV Redemption -- Lag Time

                        It sure does, has been days for me now. Can a mod chime in on the subject?

                        Comment


                          #13
                          Re: UV Redemption -- Lag Time

                          A follow-up thought from original poster...

                          I've been testing ways to fix the lag time, and the best solution that I've found: Speed (not the Keanu movie). More specifically, using a wired connection rather than wireless connection.

                          Using Vudu's Speed Test:
                          -Wireless: 22 down/5up - and my movies wouldn't sync.
                          -Wired: 30 down/5 up - synced right away after lagging for several days
                          (All other variables - computer, location, accounts - were constant)

                          I used to be able to sync wirelessly no problem using the same set-up that I have for the last couple of years, but this issue just started occurring a couple weeks ago. I'm not happy about the issue, but glad that I found a work-around.

                          Hopefully this works for others, too.

                          Comment


                            #14
                            Re: UV Redemption -- Lag Time

                            I've definitely noticed it taking longer and longer for UV codes redeemed on VUDU to show up anywhere else, and the last four I did (two on Feb. 15, two on Feb. 21) still haven't pushed out to UVVU.com or other services. I unlinked and relinked my account to no avail, now I've got a message out to support to make them aware of the problem.

                            EDIT: Of course, right after I wrote this post, the movies ported over. Figures. :roll eyes: However, there still seems to be an ongoing lag in redemption that VUDU might want to investigate...

                            Comment


                              #15
                              Re: UV Redemption -- Lag Time

                              Had to relink to the accounts yesterday and everything pushed through. Just redeemed 1 today and nothing.

                              Comment

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