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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Purple Hue on picture after latests SW Upgrade

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    Purple Hue on picture after latests SW Upgrade


    I am an ex Vudu Retailer. We have seen an issue with a Vudu XL where the entire picture has a purple hue to it. This started after the new software upgrade. The issue has been sent to Vudu support, but I wanted to see if anyone else has seen the issue and also document it in case someone else does and comes here for answers.


    The Vudu XL is one of 8 inputs on a DTrovision PureLink HDMI HX-8800 PRO Matrix Switcher. All 7 other inputs work fine. The problem is on all 8 monitors/TVs which are various brands (Runco, Pioneer Elite, Pioneer, Panasonic & Samsung).

    The Vudu works fine when plugged directly into any of the 3 TVs we tested, so, it is an issue with the whole house distribution system that has been working fine for over 1 1/2 years.

    I recalled the same issue from late 2007 that was a color space issue on certain brand TVs. That was fixed by a Vudu update. Knowing this, our suspicion was that Vudu has changed something in the color space tables or configuration.

    We called to discuss this with DTrovision to see if they had a solution. As soon as we mentioned a purple hue, they immediately started asking about the color space settings on the device (to the best of my knowledge, there aren't any in the Vudu menus). BTW, they had never heard of Vudu and this was before we had mentioned the a few years back Vudu had a similar problem that was fixed by a SW change. So, this seems to be a known HDMI symptom. We then asked if we could alter the settings manually on a single input on their end. We can't.

    Before calling Vudu, I had my techs take a loaner Vudu that we have to the site. It stays in a travel case and hasn't been used since Walmart purchased Vudu. It was on the older SW. I had them install it w/o an Internet connection so it would stay on the older SW. It worked fine!

    I then had them plug in the Internet and let it do the SW is now purple....narrowed down to a Vudu issue. Called Vudu and let them know and they are working on it. Keeping our fingers crossed!

    Purple Hue on picture after latests SW Upgrade

    Is there a way to upgrade software on the sirius deck...i have cd, dvd, hdd, sirius, am, fm. Is it possible to do a software upgrade to the unit to include NAV and Uconnect Web?