Vudu Forum Guidelines

Vudu Forum Guidelines

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Missing minutes from TV episode

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    Missing minutes from TV episode

    Just bought Stargate Atlantis Season 1. Episode 2 for
    that Season is missing like 2 minutes at the beginning and the intro is messed up. I?ve seen that episode from a variety of other sources and know for a fact it?s missing a couple of minutes. Anything you guys can do?

    Hi there. Have you tried reporting the issue with tech support? Failing resolution with that I suspect they would provide you with a refund if you asked. My guess is that unless enough people complain about a bad media source, nothing will happen with regard to the bad source. I have a not dissimilar issue in that I purchased a copy of American Movie (1999) and after watching it for the first time I noticed that dialogue in the film was playing back a little too fast. After comparing the run time of the source I purchased (100:47 minutes) with outside sources, I confirmed that was in fact the case as the proper runtime of the film is 107 minutes. I suspect that there may have been some sort of issue during the transfer when the digital source was created by Vudu. In any event, the film plays back ever so slightly fast. I have reported it about a month ago and was told that it would be passed along but I have since heard nothing about it.

    So, as I said, either ask for a refund or, if you have a blog and/or reckon that you could impact their bottom line by kicking up a social media fuss - you may get results that way... otherwise I wouldn't hold your breath. Or maybe try contacting the copyright holder of SGA? They may not like the idea of their intellectual property being sold in a substandard form? I am just spitballing. Best of luck.