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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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purchased movies won't play after lollipop update on Note 4 thru Sprint

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    #1

    purchased movies won't play after lollipop update on Note 4 thru Sprint

    Ever since my note 4 thru Sprint updated to the lollipop OS my vudu movies will not play. It tries to load movie then times out with a black screen.
    Tags: None
    #2
    Re: purchased movies won't play after lollipop update on Note 4 thru Sprint

    I am with AT&T after I updated to lollipop I had the same problem. Called customer support and was told the techs were looking into it.

    Comment

      #3
      Re: purchased movies won't play after lollipop update on Note 4 thru Sprint

      I have the same issue through AT & T. Is anyone working this issue.

      Comment

        #4
        Re: purchased movies won't play after lollipop update on Note 4 thru Sprint

        I'm having the same experience with my Samsung Galaxy Note 4 with Verizon. Upgraded to Lollipop before running Vudu app, but the symptoms are the same as indicated in this thread. I don't know if it would have worked before the upgrade of Android or not and I don't want to go back to factory reset to find out.

        Comment

          #5
          Re: purchased movies won't play after lollipop update on Note 4 thru Sprint

          I am on Verizon using a note 4. Same problem with my device as well. It worked fine before the update. It happens with streaming and downloaded movies. Techs claim they are working on it by trying to recreate the problem. According to the techs not all users are experiencing the problem. Can someone explain to me how on a fresh install and upgrade only some users are effected? What makes one handset work and another fail when it's the same device, i.e. note 4, galaxy 5, etc. Any explanation would be awesome. Thanks

          Comment

            #6
            Re: purchased movies won't play after lollipop update on Note 4 thru Sprint

            Originally posted by jpcuzzo9 View Post
            I am on Verizon using a note 4. Same problem with my device as well. It worked fine before the update. It happens with streaming and downloaded movies. Techs claim they are working on it by trying to recreate the problem. According to the techs not all users are experiencing the problem. Can someone explain to me how on a fresh install and upgrade only some users are effected? What makes one handset work and another fail when it's the same device, i.e. note 4, galaxy 5, etc. Any explanation would be awesome. Thanks
            I I would be more than welcome to let them use my phone to reproduce the issue.

            Comment

              #7
              Re: purchased movies won't play after lollipop update on Note 4 thru Sprint

              I have the same problem on Verizon note 4. Vudu worked great before lollipop then after update vudu won't stream or download? Most of my purchases can still be viewed on Flixter but I would like to see an update fix this problem.

              Comment

                #8
                Re: purchased movies won't play after lollipop update on Note 4 thru Sprint

                FYI we are aware of the issue with Lollipop users and are currently working on a solution. We hope to have this resolved soon.

                Comment

                  #9
                  Re: purchased movies won't play after lollipop update on Note 4 thru Sprint

                  Any update from the moderator..it's been a long time and still no fixes...

                  Comment

                    #10
                    Re: purchased movies won't play after lollipop update on Note 4 thru Sprint

                    We have been told that a fix has been created by Samsung for this issue and it's set to be released by Samsung to the cell carriers around mid-July.
                    Last edited by FelipeF; 06-11-2015, 10:25 AM.

                    Comment

                      #11
                      Re: purchased movies won't play after lollipop update on Note 4 thru Sprint

                      Originally posted by FelipeF View Post
                      We have been told that a fix has been created by Samsung for this issue and it's set to be released by Samsung to the cell carriers around mid-July.
                      Sprint users should check for a system update. phone updated today and app finally works!

                      Comment

                        #12
                        Re: purchased movies won't play after lollipop update on Note 4 thru Sprint

                        Sprint has system update that fixes app. Go check for it.

                        Comment

                          #13
                          Re: purchased movies won't play after lollipop update on Note 4 thru Sprint

                          It seems like this problem has been ongoing for some time. It is very disappointing. I just purchased this Note 5 and I cannot watch my Vudu movies.

                          Comment

                            #14
                            Re: purchased movies won't play after lollipop update on Note 4 thru Sprint

                            I am a new VUDU user. I have a Samsung note4 with AT&T. While watching my first purchased movie, it started to buffer during the last 7 minutes of the movie and then the movie freezes. I try to restart and fast forward to where I left off and it keeps happening. Really frustrating. Anyone else having this problem?

                            Comment

                              #15
                              Re: purchased movies won't play after lollipop update on Note 4 thru Sprint

                              You're not alone. Galaxy S5 issues here. No sound and app crashes about a min into a movie I've downloaded. Getting ready for a long trip and was hoping to have some movies to kill some time.

                              Help us out here Vudu please.

                              My phone has the most recent software update and I am on US Cellular. Thank you!

                              Comment

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