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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Request: Subtitles Alignment=Centered

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    #1

    Request: Subtitles Alignment=Centered

    Request: Add "alignment=centered" to Closed Captions
    please +1 this request, anyone who feels the same.

    The closed captions on VUDU is such a mess. They "bounce around" randomly on the screen and don't stay centered. There are many settings for subtitles with fonts, colors, etc. Why is there no setting for "alignment = center"?
    Every single player in the world (probably not an exaggeration) has the subtitles centered, except vudu.. I sent emails to support a few times about this and every time they say they haven't heard about this issue and "they'll send my support ticket to someone higher up, but then I never receive a response". I have a hard time believing they are unaware of this. It's almost like they see this annoying thing as a feature.

    Vudu is great but the subtitles-issue is so annoying that I can't use it. (i'm slightly dyslectic and when the subtitles bounce around, I literally can't read it) I can't have the volume very loud because it disturbs my neighbors so I need subtitles on.

    Please fix this.


    edit: I thought the smileys were "how does this make you feel" not something that would show up beside my post. I'm not actually that angry haha..
    Tags: closed captioning, closed-captining, subtitles
    #2
    Re: Request: Subtitles Alignment=Centered

    On what device are you experiencing this issue with?

    Comment

      #3
      Re: Request: Subtitles Alignment=Centered

      Not only is it not centered, sometimes is pops up in the middle of the picture. Happens on my Roku 3 on many movies. We always watch with subtitles on, because my wife is trying to learn english. Please fix this.

      Comment

        #4
        Re: Request: Subtitles Alignment=Centered

        Originally posted by FelipeF View Post
        On what device are you experiencing this issue with?
        It's like this on every device I've tried. Iphone, ipad, macbook, windows laptop, vudu2go and Roku3
        I don't think this is an "issue I'm having" I believe this is how Vudu handles subtitles overall. Friends I've asked have the same experience, it just doesn't bother them as much. I'm sure if you waych a full movie with subtitles you'll nodice it too.

        Comment

          #5
          Re: Request: Subtitles Alignment=Centered

          Originally posted by FelipeF View Post
          On what device are you experiencing this issue with?
          Honestly, why bother asking if you aren't interrested in the answer? This is what Vudu support has done to me every single time I've asked about this. I get the question "which device are you experiencing this issue with?" And when I respond and say that this is how every device behaves, Vudu goes quiet. This is the fourth time. I've been asking about this for two years. Please, atleast give me a response.

          Comment

            #6
            Re: Request: Subtitles Alignment=Centered

            The closed captions are displayed in the position, font, color, etc as specified by the studios. The "bouncing around" is intentional, it's meant to indicate which character on screen is saying the line, or in the case of commentary often at the top of the screen, etc.

            This is very standard for closed captions. Go turn them on for a broadcast network TV show and see - VUDU uses the same caption info.

            Comment

              #7
              Re: Request: Subtitles Alignment=Centered

              Originally posted by Jake View Post
              The closed captions are displayed in the position, font, color, etc as specified by the studios. The "bouncing around" is intentional, it's meant to indicate which character on screen is saying the line, or in the case of commentary often at the top of the screen, etc.

              This is very standard for closed captions. Go turn them on for a broadcast network TV show and see - VUDU uses the same caption info.
              It might be intentional but it doesn't work very well. The subtitles show up everywhere and not always by the character saying the lines. A lot of times the placement is completely random, and since it bounces around so much, people with reading disabilities have a very hard time following.
              Even if you call it standard, it's also just as standard to have centered subtitles. There should be a way to turn this setting on/off. Please let the user choose. If it's info in the closed captions, it should be very easy to add a setting for "ignore closed captions positioning" or something like that. Please look into it

              Comment

                #8
                Re: Request: Subtitles Alignment=Centered

                There is no +1, but I would like to see this also. I would like it to be bottom left aligned, though; a ragged left margin has been shown to be harder to follow, as we are used to returning to the same spot when scanning a new line, as we do in print. This is how TV captioning often works in my experience, when they're not trying to indicate who is speaking by position.

                However, while it would be nice if they did that, in the meantime your other option is to use headphones. If you have a Roku 3, you have a headphone jack right on the remote. If not, you can get wireless headphones for under $100, or if budget is an issue, you can get a long extension cord for headphones for $5-10. I know it's not ideal, but it might be an improvement for you in the meantime.

                Comment

                  #9
                  Re: Request: Subtitles Alignment=Centered

                  Originally posted by MaxH View Post
                  However, while it would be nice if they did that, in the meantime your other option is to use headphones. If you have a Roku 3, you have a headphone jack right on the remote. If not, you can get wireless headphones for under $100, or if budget is an issue, you can get a long extension cord for headphones for $5-10. I know it's not ideal, but it might be an improvement for you in the meantime.
                  Headphones don't work when you are using closed captions because english is not your first language. My wife speaks pretty good english, but sometimes they speak too fast, and she can't understand, so she needs the closed captions. I really wish they would fix it.

                  Comment

                    #10
                    Re: Request: Subtitles Alignment=Centered

                    Originally posted by luvis View Post
                    Request: Add "alignment=centered" to Closed Captions
                    please +1 this request, anyone who feels the same.

                    The closed captions on VUDU is such a mess. They "bounce around" randomly on the screen and don't stay centered. There are many settings for subtitles with fonts, colors, etc. Why is there no setting for "alignment = center"?
                    Every single player in the world (probably not an exaggeration) has the subtitles centered, except vudu.. I sent emails to
                    Another +1 for this. Both iTunes and Amazon Video allow you to place them centered at the bottom of the screen. The bouncing around makes you constantly have to try to find them as people are speaking. In fact, I think most Blu-rays do too.

                    Comment

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