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Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
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3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

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For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Moon HDX looks very bad compared to other services and needs to be replaced

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    #1

    Moon HDX looks very bad compared to other services and needs to be replaced

    The movie Moon has very poor quality that is not evident on Apple, Amazon or Movies Anywhere in the same HD quality. The most obvious examples are at the 2 minute 20 second mark as the camera pans across the moon and shows shimmering artifacts on the moon and on the satellite. Again at the 3 minute and 46 second mark you can see jagged lines, artifacts on the credits, and the patches on his suit are hard to read because it's clearly not HD quality. At 6 minutes 37 seconds the on screen text is so soft and blurry that it's unreadable. At the 8 minute 45 second mark the happy face on the robot has jagged edges. These are all tack sharp on Google, Apple, Amazon and Movies Anywhere HD versions. There are many more examples throughout the rest of the movie but with these specific examples it should be clear that the HDX version being used by Vudu has unacceptable quality issues and it needs to be replaced with a new copy that looks more like the Amazon, Apple and Movies Anywhere HD versions.

    It doesn't matter what device is used to watch the movie, the low quality is evident on all of them.
    Tags: None
    #2
    FelipeF Would you please pass this along so it can be fixed? I submitted a ticket months ago without the detailed time stamps and was eventually told they didn't see a problem which extremely frustrating. If they take the time to view the HDX version at the times shown it will be clear that they need to replace the version they are streaming to customers. Thanks.

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      #3
      FelipeF I submitted a problem report for Father Goose and I'm happy to say that Vudu actually replaced the poor quality version with one that is in HD. Would you please do whatever it was you did for Father Goose with Moon so that the low quality HDX can be replaced as well? I would really appreciate it. Thanks.

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        #4
        Originally posted by AlexJ8 View Post
        The movie Moon has very poor quality that is not evident on Apple, Amazon or Movies Anywhere in the same HD quality. The most obvious examples are at the 2 minute 20 second mark as the camera pans across the moon and shows shimmering artifacts on the moon and on the satellite. Again at the 3 minute and 46 second mark you can see jagged lines, artifacts on the credits, and the patches on his suit are hard to read because it's clearly not HD quality. At 6 minutes 37 seconds the on screen text is so soft and blurry that it's unreadable. At the 8 minute 45 second mark the happy face on the robot has jagged edges. These are all tack sharp on Google, Apple, Amazon and Movies Anywhere HD versions. There are many more examples throughout the rest of the movie but with these specific examples it should be clear that the HDX version being used by Vudu has unacceptable quality issues and it needs to be replaced with a new copy that looks more like the Amazon, Apple and Movies Anywhere HD versions.

        It doesn't matter what device is used to watch the movie, the low quality is evident on all of them.
        Yes this! I used Vudu disk to digital to convert my blu-ray and it looks so bad. I thought it was my new TV but I guess not. I can't believe they haven't done anything to fix it. Like you said though it is available from a bunch of other places and it looks fine everywhere else but Vudu. I guess I should be buying from those places instead as well.

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          #5
          Originally posted by ActionFan98 View Post

          Yes this! I used Vudu disk to digital to convert my blu-ray and it looks so bad. I thought it was my new TV but I guess not. I can't believe they haven't done anything to fix it. Like you said though it is available from a bunch of other places and it looks fine everywhere else but Vudu. I guess I should be buying from those places instead as well.
          Has the movie company that provides the source video gone out of business so Vudu is stuck with the SD masquerading as HD version or does Vudu simply not care that they're selling a version that is clearly not HD quality? Either way it sucks that we're stuck with such a bad looking movie despite paying good money for it.

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            #6
            My “Moon” movie has captions that appear on screen about 13 seconds afraid of the audio, making them useless. How do I write a ticket to get this fixed? Thank you.

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