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The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

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Rented on PS3, showed up on cable bill

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    #1

    Rented on PS3, showed up on cable bill

    I rented a movie using VUDU on my PS3 and the money was of course deducted from my VUDU account. On our next cable bill, there was a charge of $6 for the same movie. How the heck does that happen? Did streaming a movie through the PS3 that's also available for rent On Demand somehow make the cable software think I orded it On Demand? It doesn't look like anyone else has had this problem...
    Tags: None
    #2
    Re: Rented on PS3, showed up on cable bill

    What did your cable company say?

    Comment

      #3
      Re: Rented on PS3, showed up on cable bill

      I'm making this same post in their forum and the only reply so far is "Sounds to me like someone in your home also ordered it via U-verse onDemand."
      My reply to that was:
      That would be the obvious guess. No one in this house orders movies on Uverse On Demand. It's just me and my parents and we all watched the movie at the same time on the PS3. After the movie was over I turned off the PS3, went into On Demand to watch a movie on HBO, and the movie we just watched was in the My Videos section saying we had 2 more days to watch it. I figured it was some kind of fluke so I ignored it, until it showed up on the bill. It doesn't make sense how it would show up On Demand after we just ordered and watched it on the PS3. There has to be some kind of technical error that happened.

      Comment

        #4
        Re: Rented on PS3, showed up on cable bill

        Originally posted by Vengeance View Post
        I'm making this same post in their forum and the only reply so far is "Sounds to me like someone in your home also ordered it via U-verse onDemand."
        My reply to that was:
        That would be the obvious guess. No one in this house orders movies on Uverse On Demand. It's just me and my parents and we all watched the movie at the same time on the PS3. After the movie was over I turned off the PS3, went into On Demand to watch a movie on HBO, and the movie we just watched was in the My Videos section saying we had 2 more days to watch it. I figured it was some kind of fluke so I ignored it, until it showed up on the bill. It doesn't make sense how it would show up On Demand after we just ordered and watched it on the PS3. There has to be some kind of technical error that happened.
        I'm sorry, but it sounds like you rented the movie from a few different sources by mistake.

        Comment

          #5
          Re: Rented on PS3, showed up on cable bill

          Uverse on Demand has nothing at all to do with Vudu. It is completely impossible for a movie to be ordered on one service and for the bill to show up on the other service. Uverse's TV service is totally independent of Uverse's internet service. A customer is not required to have both. A Uverse customer could have TV only, Internet only, or both together. It is fair to say that Uverse on Demand doesn't even know which Vudu movies you order. Like Dan said, the movie must've been ordered twice at your residence, once on each service.

          Comment

            #6
            Re: Rented on PS3, showed up on cable bill

            Originally posted by jeffpn View Post
            Uverse's TV service is totally independent of Uverse's internet service.
            No...it's not. You clearly have no idea how it works. Everything is passed through the router. The set top boxes have an IP address that all the information is sent to over the internet. When the router goes down, the "cable" TV goes down with it. When you log in to the router config pages you can see the IP addresses of the set top boxes connected to it. They're not completely independent at all. The cable box can even stream what you have on your computer itself without needing a separate smart tv to do it.

            Comment

              #7
              Re: Rented on PS3, showed up on cable bill

              Originally posted by Vengeance View Post
              No...it's not. You clearly have no idea how it works. Everything is passed through the router. The set top boxes have an IP address that all the information is sent to over the internet. When the router goes down, the "cable" TV goes down with it. When you log in to the router config pages you can see the IP addresses of the set top boxes connected to it. They're not completely independent at all. The cable box can even stream what you have on your computer itself without needing a separate smart tv to do it.
              He meant the content and billing systems have nothing to do with each other, which is correct. There is absolutely no way ordering a movie on VUDU could show up on a Uverse bill, or vise versa.

              Comment

                #8
                Re: Rented on PS3, showed up on cable bill

                Originally posted by Vengeance View Post
                No...it's not. You clearly have no idea how it works.
                Don't tell my boss that. He makes me install Uverse every day!!

                Comment

                  #9
                  Re: Rented on PS3, showed up on cable bill

                  Originally posted by Jake View Post
                  He meant the content and billing systems have nothing to do with each other, which is correct.
                  You can watch On Demand movies in a web browser on Uverse.com. The content and internet are absolutely connected. Unless you're claiming they have duplicates of every movie and tv show on separate servers and only the cable box is allowed access to one while only the internet is allowed access to the other...The content isn't completely separate, so that is not correct.

                  If all he meant was the billing is separate, then that wouldn't make any sense to mention. The billing being separate wouldn't have any bearing on what glitches/errors could happen. The fact that the cable and internet service are interconnected does.
                  There is absolutely no way ordering a movie on VUDU could show up on a Uverse bill, or vise versa.
                  And yet, that's exactly what happened. Of course it couldn't happen "vice" versa. Nothing Uverse related is being streamed through VUDU, VUDU is being streamed through Uverse...
                  Originally posted by jeffpn View Post
                  Don't tell my boss that. He makes me install Uverse every day!!
                  Installation is easy. You don't have to know anything about IT to do that.
                  I rented a movie on Sunday since I had a free rental coupon to see what the confirmation system was like. You have to click 3 separate confirmations in order to rent a movie, and the default is "no" so you have to make a deliberate move to "yes". There's no way someone "accidentally" ordered the movie; not to mention at the same time everyone in the house was watching it on the PS3.

                  Comment

                    #10
                    Re: Rented on PS3, showed up on cable bill

                    Originally posted by Vengeance View Post
                    Unless you're claiming they have duplicates of every movie and tv show on separate servers and only the cable box is allowed access to one while only the internet is allowed access to the other...The content isn't completely separate, so that is not correct.
                    Yes, this is how it works. Every service has its own copy of the movie on its own servers, encrypted with its own DRM, totally inaccessible to any other service. Neither the content, billing systems, or ANY information about any of the movies has anything to do with each other.

                    As far as whether someone unintentionally ordered the movie on Uverse, you'll have to take it up with their customer support.

                    Comment

                      #11
                      Re: Rented on PS3, showed up on cable bill

                      Originally posted by Vengeance View Post
                      Installation is easy. You don't have to know anything about IT to do that.
                      Sure. And putting gas in your car makes you an ASE certified mechanic. There's alot more to making Uverse work than hooking up a set top box.

                      It is completely impossible for you order a Vudu movie and for Uverse to bill you for it. Would you expect Meijer.com to bill you for something you bought on Walmart.com? They're both on the same Internet.

                      Even though the Uverse service comes in on the same wires and uses the same gateway, the Internet part has nothing at all to do with the TV part. That movie was ordered twice by a person or people in your household. Once in Uverse, and once on Vudu. Well, the Uverse on Demand was ordered using a set top box in your household. The Vudu movie could have been ordered by anyone on the planet who has your Vudu username and password.

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