Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Buffering - please respond

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Buffering - please respond

    I have sent an email to support, but lack confidence in a reply based on what I'm reading in some of these forum posts.

    My movie night was ruined when we tried to watch Tree of Life in HDX tonight.

    Despite a robust internet connection that always tests >20mbps, always pegs the VUDU test meter, a hardwired gigabit ethernet connection to my PS3, and previous spotless successes with stream HDX movies, we had to walk away from the movie or downgrade the quality due to buffering problems.

    I don't know where the problem lies, but VUDU needs to fix it ASAP or I will no longer be going to them for movies. Hit-or-miss is not adequate.
    I am not interested in another mediocre fidelity streaming service, and am only interested in reliable true HD service. If VUDU can't do it I will stick with BluRay rentals and purchases.

    I also need a refund immediately, unfortunately VUDU has no method that I am aware of for reporting problems with specific purchases.

    I also encountered several loud pops as described in some of other posts.

    Please figure out what is going on and fix it VUDU. Up until tonight's failed movie, I have been VERY happy with VUDU.

    #2
    Re: Buffering - please respond

    Originally posted by Hayes View Post
    I have sent an email to support, but lack confidence in a reply based on what I'm reading in some of these forum posts.

    My movie night was ruined when we tried to watch Tree of Life in HDX tonight.

    Despite a robust internet connection that always tests >20mbps, always pegs the VUDU test meter, a hardwired gigabit ethernet connection to my PS3, and previous spotless successes with stream HDX movies, we had to walk away from the movie or downgrade the quality due to buffering problems.

    I don't know where the problem lies, but VUDU needs to fix it ASAP or I will no longer be going to them for movies. Hit-or-miss is not adequate.
    I am not interested in another mediocre fidelity streaming service, and am only interested in reliable true HD service. If VUDU can't do it I will stick with BluRay rentals and purchases.

    I also need a refund immediately, unfortunately VUDU has no method that I am aware of for reporting problems with specific purchases.

    I also encountered several loud pops as described in some of other posts.

    Please figure out what is going on and fix it VUDU. Up until tonight's failed movie, I have been VERY happy with VUDU.
    Hayes- I apologize for the buffering issues that you encountered last night. If you PM me your email address, I'll be happy to place a refund on your account and take a look at your streaming sessions.

    We would like to get to the bottom of this issue for you. If you do not receive a response from customer care, please let me know.

    Comment


      #3
      Re: Buffering - please respond

      Same problem using a dsl connection when I try to watch "Up Periscope" no issues with other video sites. Vudu constantly buffers every two minutes.

      Comment


        #4
        Re: Buffering - please respond

        Originally posted by SOUTHERN WOODS View Post
        Same problem using a dsl connection when I try to watch "Up Periscope" no issues with other video sites. Vudu constantly buffers every two minutes.
        Southern,

        Can you give us some information about your home network? Also, I will need your device ID, it should be located under info and settings in the VUDU app.

        Comment


          #5
          Re: Buffering - please respond

          dhatman,

          The device is an LG Blu Ray Model BD630.

          0x967CB4 is the ID

          The movie I tried watching was on my pc though, not on the Blu Ray.

          It's an AT&T DSL 3.0 connection through a 2Wire Modem/Router combo. I'm not too computer savy so I'm not sure what else you will need. I do know that I have no problems with Netflix, Hulu, Youtube, etc.

          Comment


            #6
            Re: Buffering - please respond

            Originally posted by SOUTHERN WOODS View Post
            dhatman,

            The device is an LG Blu Ray Model BD630.

            0x967CB4 is the ID

            The movie I tried watching was on my pc though, not on the Blu Ray.

            It's an AT&T DSL 3.0 connection through a 2Wire Modem/Router combo. I'm not too computer savy so I'm not sure what else you will need. I do know that I have no problems with Netflix, Hulu, Youtube, etc.
            I don't see any streaming sessions for that movie on your LG. I did see that you were able to watch it for 51 mins, using your internet browser. Your bandwidth seems to be consistently at 1.4MBPS, which should be good enough for SD playback.

            If you wouldn't mind, give us a call at (888)554-8838. We may be able to make some adjustments to your home network that may stabilize your connection to the VUDU servers.

            Comment


              #7
              I had a similar problem and I have broadband with upto 2 MBPS speed. Please help!

              Comment


                #8
                Vudu seems to be having a lot of problems lately because I'm having network issues playing Vudu titles as well.

                267 UHD
                810 HDX
                3 SD

                Comment

                Working...
                X