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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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VUDU buffering issues are getting worse

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    #16
    Re: VUDU buffering issues are getting worse

    I'm also having buffering issues on my Roku box. Sometimes it plays fine for a while, sometimes it doesn't. Looking at my network traffic it's not even really transferring much data. I have an Ubuntu machine as a NAT server, using my ISP (AT&T T1) as a primary DNS, and google's 8.8.8.8 as a secondary DNS.

    Amazon & Netflix movies play just fine..

    Comment


      #17
      Re: VUDU buffering issues are getting worse

      -- I don't have any ports blocked, and I have a static IP.

      Comment


        #18
        Re: VUDU buffering issues are getting worse

        Vudu SEEMS great, but everytime I try to watch a movie on it with my ROKU2 I get frequent buffering. Makes it impossible to watch a movie, yet I can watch the SAME movie through Amazon with no problem? Could this be because Amazon has better servers??

        Let me know your experience.

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          #19
          Re: VUDU buffering issues are getting worse

          I'm new in this forum but I feel your pain. Tonight I watched "The Avengers" on my PC and it was interrupted fifteen times to buffer - each interruption lasting three minutes. I guess if I had a major bladder problem I wouldn't know the difference, but this isn't acceptable. I have Verizon FIOS and speedtest.net measured my ping at 10ms, my download at 58.42Mbps and my upload at 39.38Mbps. Moreover, I have a Phenom II 965 quad core CPU, 16GB of DDR3 system RAM and dual Radeon HD 7970's in Crossfire running Windows 8 Pro 64 bit OS. By all rights I should be cooking with gas.

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            #20
            Re: VUDU buffering issues are getting worse

            Originally posted by 7beauties View Post
            I'm new in this forum but I feel your pain. Tonight I watched "The Avengers" on my PC and it was interrupted fifteen times to buffer - each interruption lasting three minutes. I guess if I had a major bladder problem I wouldn't know the difference, but this isn't acceptable. I have Verizon FIOS and speedtest.net measured my ping at 10ms, my download at 58.42Mbps and my upload at 39.38Mbps. Moreover, I have a Phenom II 965 quad core CPU, 16GB of DDR3 system RAM and dual Radeon HD 7970's in Crossfire running Windows 8 Pro 64 bit OS. By all rights I should be cooking with gas.
            Our apologies for the buffering events you encountered last night. Please, if you have a moment, contact our support team. We would be happy to look into the issue for you and get you credited for the film, since you were unable to watch it.
            http://www.vudu.com/support.html?supportPage=home

            Comment


              #21
              Re: VUDU buffering issues are getting worse

              dhatman, thank you. I will contact support regarding the frequently interrupted "The Avengers" movie I struggled to enjoy Saturday night. But I'm happy to report that "Minority Report" ran straight through Sunday night without interruption because I logged in through Google Chrome instead of Internet Explorer 10. So now I know better. Vudu seems to like Chrome but hates IE.

              Comment


                #22
                Horrible buffering. Can't watch anything

                I registered for the forums just so I could comment on how awful the buffering is today.
                I can't watch anything, no matter which resolution I choose.
                And, of course, I just bought a new movie.

                Not shockingly, the transaction so Vudu could process my credit card was swift.
                But trying to watch the movie I just purchased is impossible.

                I would like to be able to recommend Vudu to others, but I hold back due to normal buffering issues. After today, I will have to see vast improvement before I will make any other purchase myself.

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                  #23
                  Re: VUDU buffering issues are getting worse

                  Days later....

                  ....this is ridiculous.

                  I was willing to cut Vudu a tad of annoyed slack due to the Thanksgiving weekend. "They must have a lot of traffic" I thought.

                  But now it is Monday, and I still can't watch anything.

                  Netflix, Hulu, Amazon Prime and, oh, everything else has no buffering or lag issues. SO it ain't me.

                  I guess I will just purchase my movies from Amazon from now on.

                  What good is buying it "the day it is released" if I can't watch it?

                  Comment


                    #24
                    Re: VUDU buffering issues are getting worse

                    That's why I like my PS3 =X. So I can download when streaming is terrible

                    Comment


                      #25
                      Re: VUDU buffering issues are getting worse

                      Originally posted by mariajl
                      SO it ain't me.
                      Who is it, then? If it was Vudu, every one of us would be affected. When I had buffering issues, I called tech support, and they fixed my issue. It took a while, but they fixed it, and I haven't buffered in months. I recommend you do the same.

                      Comment


                        #26
                        Re: VUDU buffering issues are getting worse

                        Originally posted by jeffpn View Post
                        Who is it, then? If it was Vudu, every one of us would be affected. When I had buffering issues, I called tech support, and they fixed my issue. It took a while, but they fixed it, and I haven't buffered in months. I recommend you do the same.
                        If I have to call them to get it fixed, it is still THEM.
                        I don't have to go to such lengths for any other streaming service.

                        Regardless, I did open a case, so perhaps they will resolve the issue.

                        Comment


                          #27
                          Re: VUDU buffering issues are getting worse

                          It could be your ISP. That's more or less where my problem lied. The packets were not making it through my ISP's routers, in a nut shell, causing buffering. Again, if the problem was in Vudu's end, everyone would be affected.

                          Comment


                            #28
                            Re: VUDU buffering issues are getting worse

                            If you're buffering, please contact our support team. We really want you to enjoy your experience, and would like to help troubleshoot the issue. I apologize that you've encountered some troubles using the service.

                            http://www.vudu.com/support.html?supportPage=home
                            (888)554-VUDU

                            Comment


                              #29
                              Re: VUDU buffering issues are getting worse

                              has anyone tried this on the support page?
                              What do I do if my Roku box is buffering?
                              Published 01/11/2013 09:05 AM |

                              If your Roku device is buffering, it may be running low on memory. Typically, power cycling the Roku by unplugging the power for about 10 seconds will free up any memory used.

                              Comment


                                #30
                                Re: VUDU buffering issues are getting worse

                                Originally posted by DanielH View Post
                                If you're buffering, please contact our support team. We really want you to enjoy your experience, and would like to help troubleshoot the issue. I apologize that you've encountered some troubles using the service.

                                http://www.vudu.com/support.html?supportPage=home
                                (888)554-VUDU
                                My purchase wont load! It keeps going back to opening credits. Please help!

                                Comment

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