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Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

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2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

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VUDU buffering issues are getting worse

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    #31
    Re: VUDU buffering issues are getting worse

    In case anyone is still finding or following this thread.

    I enjoy Vudu and use it everyday.

    I am a Lead Cable Service Tech. I go to a lot of service calls for streaming video not working. Your ISP will more than likely say if your speedtest says your speed, its not them. This is only correct about 50% of the time. From your ISP to your TV there can be a number of things keeping VUDU from working properly. Do 10 speed tests and take the average to be more accurate. ISPgeeks is a nifty site to try out, it can actually somewhat trouble shoot your ISP for you.

    The most common issue I find to be the cause is the router. When a router starts to fail it tends to slow and loose packets. Your router can reset it self to correct internal errors and you may not see it. I have a few test routers I know to be working and I let my customers use them for a day or two to verify it is their router. Some just go buy a new one and if not the issue they take it back. Once you start getting bandwidth intensive the router will start to heat up and throw errors. Dropping wifi or loosing wifi range is one of the first signs of a weakening router.

    Another common cause is the modem, most are provided by your ISP. I have seen a lot of bad cable and DSL modems. Most techs carry or supply test modems to verify it is not your modem.

    Vudu uses more bandwidth than the other services. When you have network issues other slower lower quality services may work.

    Try your vudu movie in SD, in my opinion it is comparable to netflix HD. When my router was going out, I used to have to switch to HD from HDX to keep from buffering.

    Comment

      #32
      Re: VUDU buffering issues are getting worse

      Originally posted by lionhrt475 View Post
      In case anyone is still finding or following this thread.

      I enjoy Vudu and use it everyday.

      I am a Lead Cable Service Tech. I go to a lot of service calls for streaming video not working. Your ISP will more than likely say if your speedtest says your speed, its not them. This is only correct about 50% of the time. From your ISP to your TV there can be a number of things keeping VUDU from working properly. Do 10 speed tests and take the average to be more accurate. ISPgeeks is a nifty site to try out, it can actually somewhat trouble shoot your ISP for you.

      The most common issue I find to be the cause is the router. When a router starts to fail it tends to slow and loose packets. Your router can reset it self to correct internal errors and you may not see it. I have a few test routers I know to be working and I let my customers use them for a day or two to verify it is their router. Some just go buy a new one and if not the issue they take it back. Once you start getting bandwidth intensive the router will start to heat up and throw errors. Dropping wifi or loosing wifi range is one of the first signs of a weakening router.

      Another common cause is the modem, most are provided by your ISP. I have seen a lot of bad cable and DSL modems. Most techs carry or supply test modems to verify it is not your modem.

      Vudu uses more bandwidth than the other services. When you have network issues other slower lower quality services may work.

      Try your vudu movie in SD, in my opinion it is comparable to netflix HD. When my router was going out, I used to have to switch to HD from HDX to keep from buffering.
      Thanks lionhrt475. Appreciate the information. I do have a question though. Vudu, through my Roku XS, constantly buffers however when I watch Budu through my Panasonic Blu-Ray or LG Blu-Ray or TV there is little to no buffering. The difference is that the Roku is receiving the wifi signal at 2.4 ghz and the others @ 5 ghz from my dual band router. Could that be the reason for the better reception? I don't want to replace my sister's Roku with the newer Roku 3 since I'm installing a dual band router for her as well if there will be no benefit. I can implement cheaper options to get her Vudu if that is the case. Appreciate any help you can provide. By the way my ISP is Verizon FiOS at 25 Mps.

      Comment

        #33
        Re: VUDU buffering issues are getting worse

        Originally posted by Nuknees View Post
        Thanks lionhrt475. Appreciate the information. I do have a question though. Vudu, through my Roku XS, constantly buffers however when I watch Budu through my Panasonic Blu-Ray or LG Blu-Ray or TV there is little to no buffering. The difference is that the Roku is receiving the wifi signal at 2.4 ghz and the others @ 5 ghz from my dual band router. Could that be the reason for the better reception? I don't want to replace my sister's Roku with the newer Roku 3 since I'm installing a dual band router for her as well if there will be no benefit. I can implement cheaper options to get her Vudu if that is the case. Appreciate any help you can provide. By the way my ISP is Verizon FiOS at 25 Mps.
        With the Roku devices, a reboot can usually result in much better streaming results.

        Comment

          #34
          Re: VUDU buffering issues are getting worse

          Originally posted by tbglassman View Post
          Are you experiencing more frequent buffering issues with VUDU??

          I've been a VUDU user for quite some time, and have enjoyed many buffering free HDX movies. Lately, over the last 3 months, I have experience a number of buffering issues, where the movie stops and rebuffers frequently. This doesn't happen every movie, but it is happening with greater frequency.

          My internet connection, as tested by VUDU speedtest, was 13mb download, so my ISP is not the problem, at lest during the test. I have 15mb fios service. Yet again I had a problem.

          I am getting sick and tired of contacting VUDU to fix this problem. With more buffering issues tonight, I waited on the phone for 30 minutes tonight before finally giving up. Maybe vudu would like to contact me instead.
          First step to do is "RESET" your vudu playing device. Unplug it, clear its buffer, etc. I have found that once this is done, the reception is much better.

          Comment

            #35
            Re: VUDU buffering issues are getting worse

            I am new here. I have a magnavox blue ray player I use to watch vudu. I always have trouble with buffering. Last month I tried to watch interns and had to quit watching 3/4 way through because it was buffering so bad. Wasted my money. I was talking with a cable repair guy and he said that each device has different buffer sizes. Don't know if he is correct. So if I unplug my device will it clear out my buffer memory? I have not tried to tweak my router yet. It is a modem/ router combo. Get bad buffering with both wifi and hard wire. Thanks in advance for any help.

            Comment

              #36
              Re: VUDU buffering issues are getting worse

              Originally posted by LFD159 View Post
              I am new here. I have a magnavox blue ray player I use to watch vudu. I always have trouble with buffering. Last month I tried to watch interns and had to quit watching 3/4 way through because it was buffering so bad. Wasted my money. I was talking with a cable repair guy and he said that each device has different buffer sizes. Don't know if he is correct. So if I unplug my device will it clear out my buffer memory? I have not tried to tweak my router yet. It is a modem/ router combo. Get bad buffering with both wifi and hard wire. Thanks in advance for any help.
              I suggest you unplug your device for a minute and then plug it back in. This will clear the memory. This could very well solve your problem. If the problem persists, I suggest you contact customer care so they can troubleshoot along with you.

              Comment

                #37
                Re: VUDU buffering issues are getting worse

                Thanks.

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