Announcement

Collapse

Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Vudu to Go update erased my downloaded movies

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    Vudu to Go update erased my downloaded movies

    I had downloaded HDX versions of several of my movies for local viewing, at the cost of many hours.

    Yesterday I opened Vudu to Go and was informed that an update was available. It appeared I had no choice in the matter, I couldn't get to the downloaded movies page. So I installed the update (which was a pain--I had to go to the support page to find that it was necessary for me to uninstall Adobe Air and reinstall, because of some unspecified error which prevented the update from installing.)

    When I finally got the update installed, I went to my downloads page and there were zero entries in the list. I'm at a hotel (shared bandwidth) and cannot stream without constant buffering--which is why I spent all that time downloading in the first place.

    A search of my hard drive does not turn up the downloaded files.

    Am I going to have to wait until I get back home and try to download all my movies again? What's to keep this from happening again in the future? If I don't have the confidence that movies I've purchased will remain on my hard drive, that severely limits the utility of this program. I'm quite distressed that the app even has that power, to remove owned content without notifying me.
    Tags: None
    #2
    Re: Vudu to Go update erased my downloaded movies

    Originally posted by hysmith View Post
    I had downloaded HDX versions of several of my movies for local viewing, at the cost of many hours.

    Yesterday I opened Vudu to Go and was informed that an update was available. It appeared I had no choice in the matter, I couldn't get to the downloaded movies page. So I installed the update (which was a pain--I had to go to the support page to find that it was necessary for me to uninstall Adobe Air and reinstall, because of some unspecified error which prevented the update from installing.)

    When I finally got the update installed, I went to my downloads page and there were zero entries in the list. I'm at a hotel (shared bandwidth) and cannot stream without constant buffering--which is why I spent all that time downloading in the first place.

    A search of my hard drive does not turn up the downloaded files.

    Am I going to have to wait until I get back home and try to download all my movies again? What's to keep this from happening again in the future? If I don't have the confidence that movies I've purchased will remain on my hard drive, that severely limits the utility of this program. I'm quite distressed that the app even has that power, to remove owned content without notifying me.
    Here is the location in Windows under AppData, which may be hidden by default, I am not sure:

    C:\Users\YourUserName\AppData\Roaming\com.vudu.air .Downloader\Local Store
    or %USERDATA%\com.vudu.air.Downloader\Local Store

    Movies are stored in a folder with a coded number and the file has a coded number for name. You won't find it by searching for your movie title.
    Haven't seen your complaint before, you may be out of luck.

    Maybe it was the uninstallation of Adobe Air that killed your downloads. The installation issue is not a usual occurrence, only some users have had to do that.

    Comment

    Previous template Next
    Working...
    X