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Cant download movies to my phone

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    Cant download movies to my phone

    I have a galaxy s9 plus and I'm trying to download my movies but keep getting an error message. Help?

    #2
    Please download the latest version of our app (5.5.194) . It addresses this issue specifically.

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      #3
      Originally posted by FelipeF View Post
      Please download the latest version of our app (5.5.194) . It addresses this issue specifically.
      I am having the same problem. I have 5.5.194 downloaded, but I've never had a problem downloading movies until today. Every time I try to download a movie, it either fails or says that I have connection problems (though my internet is completely fine, and I have no problem at all streaming). Any suggestions?

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        #4
        Originally posted by Kurtz View Post

        I am having the same problem. I have 5.5.194 downloaded, but I've never had a problem downloading movies until today. Every time I try to download a movie, it either fails or says that I have connection problems (though my internet is completely fine, and I have no problem at all streaming). Any suggestions?
        What device are you using? Have you tried rebooting your phone and trying again. This has helped in the past. Let me know either way.

        Comment


          #5
          Originally posted by FelipeF View Post

          What device are you using? Have you tried rebooting your phone and trying again. This has helped in the past. Let me know either way.
          Thanks for the quick response! Greatly appreciated.

          Yeah, I've got a ZTE Zmax, and I've both restarted my device and uninstalled and reinstalled the VUDU app, but no results.

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            #6
            What version of the Android OS are you on? Have you rooted your phone?

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              #7
              Originally posted by FelipeF View Post
              What version of the Android OS are you on? Have you rooted your phone?
              Android 4.4.4 (last available update for ZTE Zmax), and it is not rooted.

              Comment


                #8
                So, any suggestions? I can't imagine it having anything to do with my version of Android OS, as I was able to download movies without any problem the last time that I'd tried before last week. :/

                Could it have something to do with the VUDU app's lastest update?

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                  #9
                  Can you please download the follow app from the GooglePlay store so we can get some detailed info on your phone's capabilities. This app will create a text file with this information. PM me this information when you can, thanks.

                  https://play.google.com/store/apps/d...turadeviceinfo

                  Comment


                    #10
                    Originally posted by FelipeF View Post
                    Can you please download the follow app from the GooglePlay store so we can get some detailed info on your phone's capabilities. This app will create a text file with this information. PM me this information when you can, thanks.

                    https://play.google.com/store/apps/d...turadeviceinfo
                    For sure! Will do right now.

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