Announcement

Collapse

Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their VUDU service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Vudu Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Vudu reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Vudu products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Vudu retains the right to monitor, edit, and/or remove posts within Vudu Forums, it does not necessarily review every comment. Accordingly, specific questions about Vudu products and services should be directed to Vudu customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Vudu, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Vudu a royalty-free, irrevocable, transferable right and license to use the Comments however Vudu desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Vudu will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Vudu is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Vudu the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Vudu for all claims resulting from any Comments you submit. Vudu takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

Vudu player application crashing on LG TV

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Vudu player application crashing on LG TV

    I have a 2018 LG C8 4K (OLED55C8PUA) television. When using the built in Vudu player application on the TV, the player crashes after a few minutes with the error message "Sorry, the video player has stopped working. Please try again."

    This seemed to start happening after I upgraded to the latest version of WebOS on the TV (version 4.10.05), and the latest version of the Vudu player (3.0.30). This may also have something to do with 4K or Dolby Atmos/Dolby Vision content as it does not seem to happen when I watch older movies.

    Is this a known issue, or something somehow unique to my setup? I've uninstalled and reinstalled the Vudu app, which didn't seem to help. I also opened a support ticket but just received a generic response that seemed to be generated by a bot.

    #2
    We hope to have this issue with LG TVs resolved sometime this month, sorry for the inconvenience.

    Comment


      #3
      I have this EXACT same issue on my 2018 LG (OLED65C8PUA). Also, not sure if its related, but all of my 4K movies show up as having Dolby Vision/Atmos on the Vudu movie title screen and I'm pretty sure I have some older movies (Batman Returns. Matrix, for example) that I don't believe have this encoding. In any case, they play fine for a while, but then the "Sorry, the video player has stopped working" error comes up after a few minutes. I'm using a wireless connection with over 150mb download speeds (at least 100mb download at the TV based on YouTube 4K video stats). Btw, no issues when playing this content on Fandango app (but on this app they playback as HDR only - no Dolby Vision/Atmos). An no issues whatsoever playing Dolby Vision or standard HDR content on Netflix.

      Comment


        #4
        Constantly getting same issues with my LG C8. The app says stops videos every 2 minutes with "Sorry, the video player has stopped working. Please try again."

        Frustrating since the quality is good otherwise. PLEASE FIX

        Comment


          #5
          As of last night (10/30), I sampled several of my 4K movies (Avengers: Infinity War, Black Panther, The Matrix, Star Wars: Last Jedi, Coco) for between 15-30 minutes each without ANY issues. These were the same titles that a few days ago would only play for a few minutes before the 'Sorry, the video player has stopped working" error would come up. It sounds like they may have implemented a fix on their end since there was no update to the VUDU app on my TV. In any case, fingers crossed that this has been fixed for good... image/stream quality is excellent and its great to be able to view Dolby Vision 4K content.

          Comment


            #6
            I am having the sam issue on my LG C8. I have over 400 movies on Vudu and it is infuriating that I get this error message upwards of 10x every movie I play. This issue needs to get resolved ASAP.

            Comment


              #7
              I'm glad I haven't bought one of those very expensive LG OLED TVs and then not be able to watch Vudu UHD content on it. I have a cheaper Vizio that seems to play Vudu UHD just fine. I do get the occasional buffering though which didn't happen so often when it was HD or less.

              181 UHD
              822 HDX
              3 SD

              Comment


                #8
                Im having the same issue - brand new LG C8 - running Vudu app version 3.0.30. I just noticed it happening a lot while watching Black Panther UHD.

                Comment


                  #9
                  Just to validate this is still happening. Just bought a new LG C8 running the latest WebOS and Vudu app. The issue is the same being described in this thread. I have also noticed it happens on HDX content as well as UHD and Dolby Vision.

                  Comment


                    #10
                    I just bought a LG C8 2 weeks ago, had the same problem "Sorry, the video player has stopped working. Please try again." when trying to stream using VUDU wired or wireless. This fix worked for me, at least for now. https://www.youtube.com/watch?v=bNJlWbUhpYM

                    Comment


                      #11
                      Just bought a new LG C8 running the lastest WebOS and Vudu app. Same issue as described, this fix worked for me, at least for now. Not sure why it works, but it must reset something.
                       

                      Comment


                        #12
                        Just an FYI the issue is really pronounced while watching Black Panther. Video player breaks every few minutes.

                        Comment


                          #13
                          @vudu I know there are moderators than monitor these channels. Can we get an update on this issue please.

                          Comment


                            #14
                            Originally posted by JD1066 View Post
                            Just bought a new LG C8 running the lastest WebOS and Vudu app. Same issue as described, this fix worked for me, at least for now. Not sure why it works, but it must reset something.
                            I was very surprised this seems to have worked for me... After doing this the app doesn't crash and does the proper error handling when bandwidth isn't available. Thank you for posting!

                            Comment


                              #15
                              Originally posted by JD1066 View Post
                              Just bought a new LG C8 running the lastest WebOS and Vudu app. Same issue as described, this fix worked for me, at least for now. Not sure why it works, but it must reset something.
                              I tried this hopefully it will resolve my problem as well. More to come...

                              Comment

                              Working...
                              X