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Problems with not receiving emails from your email@email.vudu.com address

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    Problems with not receiving emails from your email@email.vudu.com address

    I never receive any emails from email@email.vudu.com. I do not receive email receipts of purchases, newsletters, promotions, earned credits, etc. from this particular email address.
    - I have checked the appropriate boxes under Communication Preferences.
    - I have "white-listed" the email address by adding it to my contacts.
    - Over the years, I have tried using different email addresses from different service providers for my account (such as gmail, aol, outlook, comcast). Each time I do this, I might get one or two emails from Vudu before they completely stop.
    - I have repeatedly checked my email settings to make sure the adjustable spam filters are not keeping your emails from me. I completely removed all spam filtering for the current email associated with my Vudu account.
    - I have also performed multiple of other requests customer service has asked of me over the many tickets I have submitted on this matter.

    I know that there are multiple other customers suffering the same problem as I am. I have seen it in this forum and other sites' forums that have discussions about Vudu.

    After speaking with a couple of IT experts at my work, they agree that your email address email@email.vudu.com is not a wise choice. An email address like that sets off many servers' spam filters and kicks the email back to sender without even allowing it to go into the recipient's spam folder (added to contact list or not). I'm curious as to if anyone in your tech department ever goes into that email's inbox to see the activity of what is getting kicked back. I bet a lot of your customers are missing out on many of your advertising emails and that could definitely have negative effects on revenue.

    It would be wise to consider changing your outgoing email address to one that would not obviously trigger ISPs to kick back or reject your emails. I am told this is a very simple fix that you can only benefit from.

    #2
    I'm going to disagree with you on this one. Once the email is sent from our email server, it's up to your ISP to deliver the message. ISPs will not acknowledge that they can block emails for whatever reason on their end. It's likely that our emails have bounced back several times when we have attempted to reach you. PM me your email address on Vudu and I can have someone check your email address on our side.

    Comment


      #3
      I had this issue for years. DonnyP corrected it for me about a year ago and it's been fine since.

      Attached is his explanation for the problem.

      Comment


        #4
        Sorry. What you attached is not showing up for me on my computer or my iPhone. On my computer, it shows as a broken image icon and on my phone is it a big blank box. I'm interested in what it says but can't see it.

        Comment


          #5
          Originally posted by SlayersCouncil View Post
          Sorry. What you attached is not showing up for me on my computer or my iPhone. On my computer, it shows as a broken image icon and on my phone is it a big blank box. I'm interested in what it says but can't see it.
          Our marketing team has re-enabled your email address on our end. There were many email bounce backs coming from your email address. This is a trend that we have been seeing with Comcast users. Can't guarantee that they won't block our emails again.

          Comment


            #6
            Originally posted by FelipeF View Post

            Our marketing team has re-enabled your email address on our end. There were many email bounce backs coming from your email address. This is a trend that we have been seeing with Comcast users. Can't guarantee that they won't block our emails again.
            Okay, thanks for doing that for me.. Is there a particular email provider your team recommends?

            Comment


              #7
              I only get some emails as well but not all. For instance last week I watched one of the Free on us movies yet never received my $2 credit (figured it must still be pending). I only get some emails for content etc. I sometimes do not receive receipts for all purchases. If it weren't for the fact I receive some of each kind of email, I'd have reached out sooner. I am using a Hotmail.

              Comment


                #8
                I still think this has a lot to do with Vudu's "spammy" worded email address. I don't have this problem with any of the other email subscriptions I have from other companies. I always receive the support emails (support@vudu.com) or forum updates (help@vudu.com) from Vudu. Something like promo@vudu.com or even no-reply@vudu.com might not trigger these kick backs.

                As I have tried other providers such as gmail, outlook, and aol, and all of them would constantly kick emails back, this is not limited to comcast. Plus, it has been reported by others using different providers.

                Really, if this is "a trend", I would think Vudu would want to try something new to make sure their emails reach their customers. It's like paying for a billboard but having the font and background use colors that prohibit colorblind people from being able to read it.

                I'm sure tech support would be happy to not receive as many calls from customers that didn't get their promo code every time they roll one out. I hate complaining about it because I usually get treated like I'm trying to "pull one over" on them for a $2 credit or 20% coupon.

                Comment


                  #9
                  I have the same problem, Never get any e-mails from Vudu. I've asked for it to be fixed several times, but it still won't work. I'm using my own domain e-mail with no spam filter.

                  Comment


                    #10
                    I have the same problem too.

                    Comment


                      #11
                      I'm dealing with the same issue, tried talking with Vudu support and they told me to report it on this thread on the forum. Basically vudu phone support said they could not fix it, only submit feedback and maybe the market team would fix it down the road.
                      @FelipeF

                      Comment


                        #12
                        Originally posted by morfiend View Post
                        I'm dealing with the same issue, tried talking with Vudu support and they told me to report it on this thread on the forum. Basically vudu phone support said they could not fix it, only submit feedback and maybe the market team would fix it down the road.
                        @FelipeF
                        PM me your email address on Vudu so I can have someone look into it.

                        Comment


                          #13
                          I'm having the same issue. I cant pm anyone on here either.

                          Comment


                            #14
                            I have the same problem and I can't pm.

                            Comment


                              #15
                              I'm having the same problems for atleast an Year, I have called it in Twice with no luck, i have checked I do have its checked mark could you look into this please?

                              Comment

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