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Vudu Forum Guidelines

Vudu Forum Guidelines

The Vudu Forums are designed to help viewers get the most out of their Vudu experience. Here, Vudu customers may post information, questions, ideas, etc. on the subject of Vudu and Vudu -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Vudu customers with questions and/or problems with their Vudu service, there are also off-topic areas available within the Vudu Forums for users to chat with like-minded people, subject to the limitations below.

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InstaWatch requires a code?

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    InstaWatch requires a code?

    Hello, I bought a movie from Walmart and soon after I received an email that says I have a digital movie ready to watch with a link to Redeem Now. However, when I click on the Redeem now link it says "Your eligible InstaWatch digital copies:"

    and underneath the movie there is a yellow triangle with an exclamation point (!) in it and then it says "Enter Code". If I click on "Enter Code" I have to enter a code to redeem the movie, if I click anywhere else it warns me that I haven't completed redeeming my movie. What is going on? I thought InstaWatch does not require any codes.

    The email says:
    You have digital movies ready to watch

    When you purchase eligible DVDs or Blu-ray discs at Walmart, you'll get a digital copy to own and watch instantly on Walmart's digital entertainment service VUDU.
    This is my first InstaWatch movie and I did not previously have my Walmart account linked with Vudu - but my email address is the same for both. I checked My Vudu movie and I don't see the movie in there.

    I submitted an email to support@vudu.com (Ref # 160124-000674) but that was 3 days ago and nobody has responded.

    Does anyone know why it is asking for a code? I thought the code isn't required for InstaWatch.

    #2
    Re: InstaWatch requires a code?

    In order to receive your digital copy of the Disney (or any of their affiliated movie studios) movie you have purchased, you will need to redeem the code found on the voucher inside of the packaging. Disney still requires that their digital redemptions are done manually.

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