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Why don't Anderson Digital films I own show up in my account when I search for them?

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    Why don't Anderson Digital films I own show up in my account when I search for them?

    My family ended up buying a Dear Dumb Diary DVD for my daughter because after searching our Vudu library, we didn't see it in our account. I remembered buying this DVD in the past, however, and also redeeming the digital copy. After searching the film on Google, I was able to find the film's page on Vudu, and it shows I own the film.

    Looking at other films from this studio, such as Sweetwater, which I also own, a search on Vudu doesn't bring up the film, but a search on Google does bring up the Vudu page, and I can then view the film.

    I understand this studio went out of business, but why can these films that are still in my account not be found with a search in my account? It's causing issues like this where they are accidentally purchased twice.

    #2
    Originally posted by rictor99 View Post
    My family ended up buying a Dear Dumb Diary DVD for my daughter because after searching our Vudu library, we didn't see it in our account. I remembered buying this DVD in the past, however, and also redeeming the digital copy. After searching the film on Google, I was able to find the film's page on Vudu, and it shows I own the film.

    Looking at other films from this studio, such as Sweetwater, which I also own, a search on Vudu doesn't bring up the film, but a search on Google does bring up the Vudu page, and I can then view the film.

    I understand this studio went out of business, but why can these films that are still in my account not be found with a search in my account? It's causing issues like this where they are accidentally purchased twice.
    The way Vudu is set up, once a title is no longer for sale/rent on Vudu, the page becomes "hidden" from all search results. Lots of us have complained about this. We feel Vudu should fix it do only allow results if a person owns said title, or simple allow the search to bring up the page, but no options to purchase it, unless we already own said title. I doubt we will get either of those fixes though.

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