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Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
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Converting Account

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    #16
    Originally posted by lujan View Post

    I have two emails for Vudu (primary & secondary). I had to use my seondary Vudu account for the transfer to work. You may get it to work by using another email for Vudu. The only problem with this is that you'll end up with two sets of movies and TV shows. One on the original Vudu email and the second set on the email you used to do the transfer. It was the only way to get it to work for me so I still have the two sets of movies. I believe that if you call Vudu, you may be able to consolidate the two emails (or two emails into one) but I haven't done that and have now gotten used to the two sets.

    757 UHD
    817 HDX
    5 SD
    oh I see. Starting a second, new Vudu account. Well, I am still waiting to hear back from Vudu so I will see what they say before I try that. It is taking a long time to get a response. It feels like they are ignoring my problem but they are probably just way behind.

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      #17
      Originally posted by freezing View Post

      oh I see. Starting a second, new Vudu account. Well, I am still waiting to hear back from Vudu so I will see what they say before I try that. It is taking a long time to get a response. It feels like they are ignoring my problem but they are probably just way behind.
      I would think that after a year, they would have caught up so I think that they can't fix it. I hope I'm wrong though?

      757 UHD
      817 HDX
      5 SD

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        #18
        Originally posted by lujan View Post

        I would think that after a year, they would have caught up so I think that can't fix it. I hope I'm wrong though?

        757 UHD
        817 HDX
        5 SD
        Well, surely they will get back with me and let me know what to do to proceed and not just ignore this problem. I mean, you don't treat customers like that do you.

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          #19
          Originally posted by freezing View Post

          Well, surely they will get back with me and let me know what to do to proceed and not just ignore this problem. I mean, you don't treat customers like that do you.
          I’ve been waiting close to a month so ignore seems to be the default once an issue is “escalated”

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            #20
            When I try to convert my account I get the email on the old account I originally set up my Walmart log in with (Centuryling) and it doesn't not display anything for me to convert my account, the body of the email is blank. I have been on the phone with customer service at VUDU and they sent the problem to another department but never heard back from them. Anyone help me out with this? Just all of the sudden none of my VUDU emails can be read via my Centurylink email and I have always been able to read them. I even tried forwarding the email to my gmail account and it is still blank.

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              #21
              I have never received an email from Vudu about the conversion and only found out about it two weeks ago when my husband accidentally logged out on one of our TVs. When I went to log back in I received the onscreen notice that it was necessary to convert my account. Every time I have tried to convert it by clicking on the "Walmart login is no longer supported. You can convert your account to sign in with Vudu by verifying your email," I never receive an email. I have whitelisted both email@email.vudu.com and help@vudu.com, always check my spam folder and still nothing. I have 478 movies with my Walmart login and 13 movies under my Vudu login. I have tried resetting my Vudu account password and never receive an email. And I have tried creating a new account. It tells me "User already exists." This is NOT okay. As another poster said, after a year, they should have this fixed! Can anyone help me? Because apparently Vudu support does not exist.

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                #22
                I'm late to the party and JUST found out about this. I still have old receipts that never worked despite the movies having been marked as InstaWatch. Am I jut SOL now?

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