Announcement

Collapse

Fandango at Home Forum Guidelines

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home Forum Guidelines

The Fandango at Home Forums are designed to help viewers get the most out of their Fandango at Home experience. Here, Fandango at Home customers may post information, questions, ideas, etc. on the subject of Fandango at Home and Fandango at Home -related issues (home theater, entertainment, etc). Although the primary purpose of these forums is to help Fandango at Home customers with questions and/or problems with their Fandango at Home service, there are also off-topic areas available within the Fandango at Home Forums for users to chat with like-minded people, subject to the limitations below.

Please post all comments in English. When posting a comment in the Fandango at Home Forums, please conduct yourself in a respectful and civil manner. While we respect that you may feel strongly about an issue, please leave room for discussion.

Fandango at Home reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party reserves the right to refrain from posting and/or to remove user comments, including comments that contain any of the following:

1. Obscenities, defamatory language, discriminatory language, or other language not suitable for a public forum
2. Email addresses, phone numbers, links to websites, physical addresses or other forms of contact information
3. "Spam" content, references to other products, advertisements, or other offers
4. Spiteful or inflammatory comments about other users or their comments
5. Comments that may potentially violate the DMCA or any other applicable laws
6. Comments that discuss ways to manipulate Fandango at Home products/services, including, but not limited to, reverse engineering, video extraction, and file conversion.

Additionally, please keep in mind that although Fandango at Home retains the right to monitor, edit, and/or remove posts within Fandango at Home Forums, it does not necessarily review every comment. Accordingly, specific questions about Fandango at Home products and services should be directed to Fandango at Home customer service representatives.

Terms of Use - User Comments, Feedback, Reviews, Submissions

For all reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Fandango at Home, on or through this Site, by e-mail or telephone, or otherwise disclosed, submitted or offered in connection you use of this Site (collectively, the "Comments") you grant Fandango at Home a royalty-free, irrevocable, transferable right and license to use the Comments however Fandango at Home desires, including, without limitation, to copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and /or distribute such Comments and/or incorporate such Comments into any form, medium or technology throughout the world.
Fandango at Home will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Fandango at Home is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to users any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate the terms in this Terms of Use or any right of any third party, including without limitation, copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to this Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."

You grant Fandango at Home the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, otherwise mislead as to the origin of any Comments you submit. You are, and shall remain, solely responsible for the content of any Comments you make and you agree to indemnify Fandango at Home for all claims resulting from any Comments you submit. Fandango at Home takes no responsibility and assumes no liability for any Comments submitted by you or any third-party.
See more
See less

HELP Login Failed There was an internal error Contact Customer Service for assistance

Collapse
X
Collapse
 
  • Page of 2
  • Filter
  • Time
  • Show
Clear All
new posts
Previous 1 2 template Next
    #1

    HELP Login Failed There was an internal error Contact Customer Service for assistance

    Hello, I have no clue why I am getting this...

    I used Vudu all day yesterday and I believe 11pm my movie was done. I even bought a few movies. I even logged on my phone and laptop yesterday to redeem codes faster, but I was watching on my smart tv. I am now trying to log in and I have tried all my devices and I get the same error message. NO VPN. NO ADBLOCKER. No nothing.

    I contacted CS, but it can take up to 72hrs and as another reddit user said, with the same issue, they didnt help and just told him dont use VPN or ADBLOCKER.

    Thank you
    Tags: None
    #2
    We are currently experiencing technical issues that might prevent some users from logging in and/or from streaming their content. Our engineers are working on a fix right now to get everyone back to streaming their favorite movies and shows. We hope to have this resolved shortly. Sorry for the inconvenience this has caused. We appreciate your patience on this matter.

    Comment

      #3
      Originally posted by SAFN_ View Post
      Hello, I have no clue why I am getting this...

      I used Vudu all day yesterday and I believe 11pm my movie was done. I even bought a few movies. I even logged on my phone and laptop yesterday to redeem codes faster, but I was watching on my smart tv. I am now trying to log in and I have tried all my devices and I get the same error message. NO VPN. NO ADBLOCKER. No nothing.

      I contacted CS, but it can take up to 72hrs and as another reddit user said, with the same issue, they didnt help and just told him dont use VPN or ADBLOCKER.

      Thank you
      Try again. As in other messages on same topic should be fixed.

      Comment

        #4
        I’m experiencing this too. For almost half a year now. I’ve had it up to here with VUDU

        Comment

          #5
          Originally posted by MetalMan400 View Post
          I’m experiencing this too. For almost half a year now. I’ve had it up to here with VUDU
          Turn off any VPN's or proxies. Your ISP cannot be a hosting company that offers VPN services either.

          Comment

            #6
            Originally posted by FelipeF View Post

            Turn off any VPN's or proxies. Your ISP cannot be a hosting company that offers VPN services either.
            We don’t have any VPN’s and are in the United States. We haven’t been able to login for months now

            Comment

              #7
              Originally posted by MetalMan400 View Post

              We don’t have any VPN’s and are in the United States. We haven’t been able to login for months now
              Make sure that your router is allowing Vudu network traffic to reach your location.

              The ports 80, 443, 843, 13207, 13217, 13227, 13237, 13247, 13257 are the specific ports required to be open. Some firewalls request a port range - in which case 13,200 to 13299 (TCP protocol) would be appropriate.

              Comment

                #8
                Originally posted by FelipeF View Post

                Make sure that your router is allowing Vudu network traffic to reach your location.
                We’ve even tried using cellular with the same result happening

                Comment

                  #9
                  Hello! I'm having the same issue. Tech said someone would reach out to me, that was 2 weeks ago. I don't use VPN or ADBLOCKER. I would really like to watch my movies. HELP!!!

                  Comment

                    #10
                    Originally posted by CYNDIXIE View Post
                    Hello! I'm having the same issue. Tech said someone would reach out to me, that was 2 weeks ago. I don't use VPN or ADBLOCKER. I would really like to watch my movies. HELP!!!
                    Same. Started for me last week and I can't get any answers. I just get the run around and responding to emails over and over. It's not an issue with my equipment or internet, it is an issue with FAH! This is infuriating.

                    Comment

                      #11
                      Alright, so I figured it out. Your FANDANGO.com account can NOT have the same email address as your VUDU.com account. If both are the same, you will not be able to access your Vudu account.

                      Since you can't change the address on your Vudu account because you are locked out, change the email address on your fandango.com account in the account settings.

                      If you can't do that either, call customer support at 1 (888) 554-8838.

                      Again, YOU can't have an identical email address on both accounts.

                      Comment

                        #12
                        Originally posted by tonyh1975 View Post
                        Alright, so I figured it out. Your FANDANGO.com account can NOT have the same email address as your VUDU.com account. If both are the same, you will not be able to access your Vudu account.

                        Since you can't change the address on your Vudu account because you are locked out, change the email address on your fandango.com account in the account settings.

                        If you can't do that either, call customer support at 1 (888) 554-8838.

                        Again, YOU can't have an identical email address on both accounts.
                        tonyh1975 was exactly right. Couldn't change email addresses in either place so had to call CS. Rep wanted me to escalate the issue rather than simply help me change my email address which I kept on insisting that they do for me. Once they did so on my Vudu account, I was able to log in with the new email address that's different from my Fandango email. It brought me to a new page to try and link my Vudu account to my Fandango account at which point, I had to click the link that says "Maybe Later" in order to proceed so once I did that, I immediately was able to access my library once again (finally). Hope this helps others out there as this has been so frustrating and seems like taking them forever to figure it out for some reason.

                        Comment

                          #13
                          bumping incase of similarities

                          Comment

                            #14
                            this happened yet again to me recently. I opened a support ticket, then, couple days later, with no communications, it mysteriously started working again... everywhere but at my home.

                            I'm on century link, and after a bunch of research, I did some stuff and fixed this myself.
                            The issue is clearly fandango at home, and not centurylink gear, in that, all other streamers have always worked 100% perfectly fine, only FAH/VUDU has these issues.

                            - the thing about having a different email for for fandango.com and vudu.com did not work FOR ME. I changed emails, and it didn't help anything.
                            - updating the password did not help me
                            - power cycling or rebooting the modem do not help login
                            - I have no VPNs in play, this was never the issue

                            I wasn't scientific in what I did, but here's what I did and something of it must have helped, maybe this will help others on Century Link or else where:

                            1. I RESET my home centurylink modem by holding the reset button in while it was powered on, until the power light changed color. this wipes out all your personalized wifi and other setups.
                            2. I unplugged the POWER cord from modem, and also disconnected the DSL cable that went to the wall. Unplugging that for about 5 minutes make the connection box down the street maybe reset its network pathing, and could help this issue. Plugging power and DSL back in, the modem reconnects and configures the hardware connection to the box down the street, MAYBE cleaning up network traffic flow.
                            3. I DISABLED both 2.4G and 5G WIFI inside my modem, and was able to login to vudu on webpage again. I don't know which of these steps cured it. Maybe all of them?
                            4. Reendabled both WIFIs and reset to my settings, all while logging out and back in to vudu at each step to be sure the modem didn't fire up some weird networking addressing translations required for its wifi. Everything kept working.
                            5. I tested my phone, and wifi ROKU vudu and they are working correctly now.
                            6. JUST IN CASE, I also RESET my Windows 11 networking, and at CMD prompt did a ipconfig /flushdns, but doubt that was needed as the choke point was always at the modem itself.

                            In the past, just unplugging the modem seemed to cure failed login.
                            Then, it started needing a FACTORY RESET.
                            Now, I feel like maybe the powering off and unhooking DSL line for 5 minutes forcing the network reset down the street might have been the answer.
                            OR maybe it was disabling the WIFI, then logging in, then reendabling WIFI.

                            I say this is Fandango's issue because:
                            - It didn't happen to me before they took over
                            - although it seems to be with centurylink modems (reading other's issues too), it used to work just fine with no gear changes, all competative streamers I use work perfectly fine pointing to Fandango doing something not so brilliant in thier network security setup, possibly triggering something in CenturyLink modems - that no other streamers I've used ever had a problem with.

                            If (when) it happens again, I will try to be more scientifiic to isolating the issue cause and remedy.

                            Hope some of this will help others.

                            Comment

                              #15
                              Changing how we can purchase things through the app, and then preventing us from logging in on a web browser keeps you from getting our money, Fandango.

                              This is just one colossal clusterf***, and everyone in charge of this B.S. should be fired.

                              Comment

                              Previous 1 2 template Next
                              Working...
                              X