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Can't download in hdx

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    Can't download in hdx

    Recently upgraded to an iPhone 15 pro max from an 13 pro max and am no longer given the option to download in HDX. It autos to SD only. But my cellular iPad pro 2nd Gen is still given the option. I tried contacting tech support via chat and he was not any help whatsoever. He kept responding to me like I didn't know what I was talking about or that the device doesn't support it.. IOS 17.2 and reinstalled the app as well. Any help would be much appreciated. Thanks!

    #2
    Originally posted by Luminatas View Post
    Recently upgraded to an iPhone 15 pro max from an 13 pro max and am no longer given the option to download in HDX. It autos to SD only. But my cellular iPad pro 2nd Gen is still given the option. I tried contacting tech support via chat and he was not any help whatsoever. He kept responding to me like I didn't know what I was talking about or that the device doesn't support it.. IOS 17.2 and reinstalled the app as well. Any help would be much appreciated. Thanks!
    Due to a bug in iOS 17, downloads are limited to SD to prevent the crashing of our video player on our app. We are already working with Apple to resolve this matter. At this time, we do not have an estimated time when the fix will be deployed. This is all dependent on how fast Apple can find the issue with their iOS. Note: iOS 16 is not affected by this issue. We are sorry of any inconvenience this may have caused.

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      #3
      Originally posted by Luminatas View Post
      Recently upgraded to an iPhone 15 pro max from an 13 pro max and am no longer given the option to download in HDX. It autos to SD only. But my cellular iPad pro 2nd Gen is still given the option. I tried contacting tech support via chat and he was not any help whatsoever. He kept responding to me like I didn't know what I was talking about or that the device doesn't support it.. IOS 17.2 and reinstalled the app as well. Any help would be much appreciated. Thanks!
      Doesn’t the iPad run on iPadOS while the iPhone is on iOS? Different but related releases so even if the version numbers are the same there are still underlying differences in the OS’s, let alone hardware. Given what Felipe mentioned I could see why your iPad is still working while the iPhone isn’t.

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        #4
        Originally posted by FelipeF View Post

        Due to a bug in iOS 17, downloads are limited to SD to prevent the crashing of our video player on our app. We are already working with Apple to resolve this matter. At this time, we do not have an estimated time when the fix will be deployed. This is all dependent on how fast Apple can find the issue with their iOS. Note: iOS 16 is not affected by this issue. We are sorry of any inconvenience this may have caused.
        Doe we know if there is an update on whether this is fixed or getting fixed? I still can't download HDX on my Iphone.

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          #5
          The issue still isn’t fixed, but HD downloads and playback do work in the Movies Anywhere app. It requires a separate account but you can sync your Vudu library.

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